Hi,
again: please use the "reply" button, otherwise, the person you wrote to will not be notified.
Then provide this to Nikolas, not to me, please. As I already mention I'm not the proper person. The complaint team will decide whether this is the missing piece, I'm not solving complaints, so I can't make this decision.
This is the forum, not a resolution center, after all.
I hope you understand what I mean.
Alguém aqui pode me falar sobre o TUSK CASINO??
Eu vejo boas críticas e, em seguida, críticas negativas
CasinoGuru....por favor me ajude...se os ganhos não são pagos aqui como em outros cassinos onde eu teria ganho..
Hello, I moved your post here so you can browse the general discussion. If you check the casino's main review, you'll see that the reputation is very good and the terms fair.
You should be safe there. Just keep in mind that This casino is not licensed in Austria, so you should not play there:
I'm far from understanding whether your question is just a precaution or whether you have an issue with withdrawal, however.
Let me know, please.
Ótimo...então eles deixam os jogadores da Áustria depositarem...e jogarem...mas não sacarem? Eu entendi direito?? Isso não está bem, está? Então você não deve poder jogar .. nem depositar .. o que eu fiz .. e ganhei algo ...(((
Por que vamos jogar e depositar da Áustria?
I'm saying that according to our latest information the casino does not allow players from your country to play there.
But if you are able to register by using Austria as a country of residence, in case you win and meet all rules and terms, you should get the winnings.
So, what is the situation, has any problem occurred with withdrawal, please?
Just note that this casino is not licensed in Austria, so you should stick with the ones that are licensed in your country.
I have no idea how exactly Tusk casino enforces restricted countries, though.
As long as there is no problem with withdrawal, I guess you should be fine.
meus lucros desapareceram misteriosamente
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Bom, tudo começou assim, suponha que ao se cadastrar o cassino tenha uma roleta na qual você pode ganhar uma certa quantidade de rodadas grátis, ganhei 10 rodadas com as quais ganhei 64 pesos para converter em dinheiro real, o requisito de aposta era 3400, eu cumpri e ao completar já tinha cerca de 700 quando completei me deixaram apenas 350 que era para ser dinheiro real com esses 350 continuei jogando em jogos diferentes e como já falei bem ganhei 193660 não só em um jogo mas em vários e no dia seguinte quis continuar jogando e descobri que minha conta está em 0 e entrei em contato com o atendimento ao cliente e bem você vê o que eles me responderam
Hello.
I failed to find what the casino actually told you. I would guess it was because you should have immediately submitted a withdrawal request to end the bonus and all associated terms to avoid any limitations keep affecting your balance. Am I correct?
Well, it's good you submitted the complaint! I spotted a win limit, this is a very disputed topic!
Olá, sim, na verdade fiz o pedido de saque não apenas depois de completar o bônus, mas cerca de $ 1000 gastos depois, mas não permitiu porque me pediu para verificar a conta no dia ou segundo seguinte, acho que reabri a conta para verificar isso e encontro zero pesos
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
Very sorry for your predicament. Hope the authorities catch up with these frauds!
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
I'm really sorry that you were not able to withdraw your money and lost it all at the end.
May I ask how long you waited, though?🤔
I believe that it needs some patience, especially if the casino needs to verify you before sending the money.
Also, when it comes to bonuses, it is very important to read their terms beforehand so any issue or misunderstanding can be avoided. If you don't like their terms, you simply don't play. Right?🙂
I hope everyone will also read our review about this casino; the safety index doesn't look any good.🤷♀️
Just wanted to let you know that I have registered in this casino a few years ago. Never managed to withdraw what I wanted. They verified my looong time ago and even assigned the personal manager …. They are manipulators and scammers. I didn’t knew about safety index till now so…Just wanted to give you an update
So were there some issues when withdrawing, or you just didn't get the chance to ever withdraw?🤔
Now that you know about our reviews and you are familiar with the safety index, would you say it will help you to choose a casino to play at?
Há opiniões muito conflitantes sobre este cassino. Estou muito interessado em saber por que há tantas reclamações de jogadores? E ainda assim alguns estão ligeiramente entusiasmados com este cassino. E só para acrescentar que o cassino aceita jogadores da Sérvia. Tenho uma conta registrada há mais de um ano.
Hello, I saw that there are not so many complaints here, but most of them were about withdrawals and KYC, which the casino didn't even address. Since you have had your account for a year, you haven't had any issues here? Everyone may have a different experience, but the casino's safety index would rather discourage me from playing here. Have you tried it yet?
Algo está acontecendo com o cassino, definitivamente. Primeiro, é como se eles tivessem perdido os dados do ano passado, porque há dez dias eles me deram um bônus sem depósito 🤔😉, bem como algumas rodadas grátis. Perguntei ao atendimento ao cliente como isso é possível, quando recebi a mesma coisa no ano passado? Eles me disseram que não têm registro de que eu tenha pago um depósito?? Segundo, vejo que alguns jogadores têm problemas com pagamentos, o que não acontecia antes. Infelizmente, não consegui fazer o pagamento. Seus bônus e rodadas grátis têm um giro condicional de 60x, é simplesmente impossível jogar.
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