V.Vegas Casino - discussão geral

Normal that the verification takes so long?

And you should use the same method when withdrawing as when making a deposit.

How should that work with paysafecard? Jmd experiences?

Normal das die Verifizierung solange dauert?

Und man soll ja beim auszahlen die selbe Methode wie bei der Einzahlung verwenden.

Wie soll das mit paysafecard funktionieren? Jmd Erfahrungen?

How long time have you been waiting for the verification?

Yes, it's a standard process that the winnings need to be sent using the same method as the method that was used to make a deposit (it's actually a very basic anti-money laundering rule that casinos need to follow).

In case it's not possible (for example paysafecard or certain Mastercards that don't support withdrawals), then only in these cases the customer needs to verify another payment method (for example you send a bank statement showing your bank account number) and then the winnings are sent directly to your bank.

I'm still waiting for verification.

I have already sent an account statement but nothing more happens.

MfG Jonas Friday

Ich warte immer noch auf die Verifizierung.

Kontoauszug hab ich auch schon geschickt aber es tut sich nix mehr.

MfG Jonas Freitag

But when did you send it? How long time have you been waiting for the verification?

I submitted the data 4 days ago but nothing is still happening.

So I'm still waiting for a confirmation that the verification is complete.

MfG Jonas Friday

Hab die Daten vor 4 Tagen übermittelt aber weiterhin tut sich da nix.

Also warte ich immer noch auf eine Bestätigung das die Verifizierung mal abgeschlossen ist.

MfG Jonas Freitag

Does the customer support reacts to your messages? Have you tried to contact them on the live chat and ask about the situation?

I have exactly the same problem live chat does not work and no answer by email

Habe genau das selbe problem live chat geht ja nicht und per email keine antwort

Hello, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.

Hello lennys, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.

Dear Lennys

Could you please describe what exactly does not work within the live chat ? (A button can't be pressed, erors etc?) Thank you in advance!

Also, please kindly check the e-mail of yours. The response has been provided.

the chat cannot be opened and as I said I sent all the documents but nothing has happened for 10 days

der chat lässt sich garnicht öffen und wiegesagt habe alle dokumente geschickt aber seit 10tagen hat sich nichts getan

Dear lennys

By far I see that the requested document has been provided on July 27. It's been approved, you may proceed with the withdrawal.

Re the live chat - we have not seen any complaints on the technical side. Would you be able to provide the device, operating system and the browser you are trying to open the chat from? This is much appreciated. Thank you!

No that's not true I requested a payout and it was declined my email is minxxxx@gmail.com please help me, I've been waiting for a long time and have sent the correct documents so I would like to receive my payout too, please

Nein das stimmt nicht habe eine Auszahlung beantragt und es wurde abgelehnt meine Email ist minxxxx@gmail.com bitte helfen Sie mir ich warte schon sehr lange und hab die richtigen Dokumente gesendet also möchte ich bitte auch meine Auszahlung bekommen

Dear lennys

The last time you logged in is ​27.07.2021 19:30:56 (UTC)

Please kindly log into your account and make a withdrawal request.

Also, it will be rather helpful if you could provide us with the details re the issue with the Live Chat.

Thank you in advance!

I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.

Looks like you had to change your website on the vulcano casino wasn't the best recommendation for mastercard payment.

I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.

I can't withdraw my money, this is a scam, I lost a thousand pesos on top, I earned more than 15 thousand and I want to make the withdrawal and they tell me that the payment will be made immediately and then they tell me that it will take 7 business days this is a lie I played with good faith and these people scam people, it's shit, I'm going to be a complaint

Yo no puedo retirar mi dinero esto es una estafa perdi mil pesos encima gane más de 15mil y quiero hacer el retiro y me dicen que el pago se va a realizar de inmediato y después me dicen que va a tardar 7 días hábiles esto es una mentira yo jugué con buena fe y esta gente estafa a las personas es una mierda voy a ser una denuncia

They can in fact to approve the withdrawal immediately, but it can take up to 7 days to receive the money to your account. Is the withdrawal still pending?

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