Hello milencho707
Thank you for the feedback!
The brand is licensed by the Curacao, and it is clearly stated within the T&Cs of the casino, that were accepted by you at registration.
Thus meaning, that all the gambling activity is conducted within the Curacao jurisdiction and follow the laws of Curacao.
Re the response by the operator, looks like the issue is with the translation, hence the site operates within the .com domain (not the local one).
Hope this clarifies.
Kind regards
I have PLN 43,300 in my account. I made deposits of PLN 8,700. My account is verified. I sent them all the documents they wanted. They blocked my account and offered me PLN 1,000. Please help me get my money back. They claim that I broke the rules because I played the same match more than once. How was I supposed to know that I couldn't play the same match more than once if they accepted it? This is a joke and theft. I talked to the admin of the Polish forum and he told me that Casino Verde is a scam and that topics about Casino Verde have been deleted on their forum a long time ago. I am asking for quick help in recovering my money. The amount they stole from me was PLN 43,300.
are you saying curacao allows you to bypass state laws?
your employee told me that you have a license in Bulgaria
yes, that's right, if they are really licensed, they must follow the laws of the state, and I shouldn't have been allowed to play, and they allowed me in, which is against the law, if they are not licensed, they are violating the laws of the state, I think that in both cases they should refund me the amount of BGN 12,991, a second request has already been submitted by my lawyer for a refund, but there is no response from them
Well, Casino Guru is not focused on international law, so for us for example, this situation is comparable to a restricted country matter.
If the player is allowed to register by stating his correct personal details—country included—upon asking for withdrawal, the casino must treat such a player like he comes from an allowed country. Details are in the Fair Gambling Codex 👈
Since the casino representative just confirmed they hold Curacao license only, in terms of exclusion, my previous information stands still. 🙁
However, I understand that you are referring to the information provided by the chat operator.
yes trust the casino operator it cost me all my savings I have been saving for a long time and the casino took it from me in a few hours
Well, if you lost the money fairly, I would be hesitant to say the casino took the money from you. In my opinion, the problem lies in the sort of incorrect information about the casino having a Bulgarian license, which, as we saw, was commented on by the casino representative.
On the other hand, my question still stands, I'd say:
Did you also inform the support about your gambling block? If you were interested in knowing whether the casino was licensed in your country, I suggest it was because you also wanted to know whether the casino was going to let you play. Do you know what I mean, please?
if they really have a license, I should not be allowed to register, as is the case in other licensed casinos on the territory of Bulgaria There is a case where casinos admit people with a ban, but after a refund claim is filed, the casino returns the amount played to the player
This is your point of view—the legal view. I've been meaning to explain we approach such limitations differently. Though it almost seems like you are avoiding the question.
Did you inform the support about your self-exclusion, please? Especially if you asked about the local license?
If I had been told the casino was licensed in my country, I would have been concerned about my national self-exclusion block.
Yes, I asked them if they have a license for Bulgaria and I am banned from gambling in Bulgaria, so I was allowed to play, but I didn't have a concrete answer
I was asking about something else: Did you inform the support about your self-exclusion, please?
to be informed and requested that my account with them be closed as well
the sites with a license for Bulgaria are not obliged to inform them at the time of registration, in which I put my names and my email directly rejects me and tells me that I cannot register because I am entered in a register for vulnerable persons
I tried to register on a site licensed for Bulgaria, after I registered without telling anyone, the site does not allow me to log in because I have a ban
I show you a similar case to mine where the same mistake was made by the casino
to be informed and requested that my account with them be closed as well
the sites with a license for Bulgaria are not obliged to inform them at the time of registration, in which I put my names and my email directly rejects me and tells me that I cannot register because I am entered in a register for vulnerable persons
Yes, but you registered in the casino without the Bulgarian license. That's the whole point I was trying to explain.
I tried to register on a site licensed for Bulgaria, after I registered without telling anyone, the site does not allow me to log in because I have a ban
Exactly, that's it. This is the reason why you, as an addicted player, need to avoid casinos outside of the Bulgarian license. Because other casinos, the ones unlicensed in Bulgaria, are not aware of your block.
Do you know what I mean, please? Verde Casino is not licensed in your country; hence, your local blocks won't work.
from the chat in the casino it can be seen that they tell me that they have a license for Bulgaria, which is not the case
as soon as they said that they have a license for Bulgaria, it must really be so
the other one who bet about 10,000 BGN, the new one is 5,000 euros and the casino gave me almost no profit within a few hours
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
