I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.
Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.
I hope that it will be all resolved as soon as possible and you will be able to receive your money.
Pavel me chamou de fraude.
Foi culpa do Casino Guru por entender mal minha reclamação e prosseguir com ela, e não há nada de errado em encerrar a reclamação, mas é injusto rotular unilateralmente alguém como uma fraude e não dar a essa pessoa a oportunidade de corrigir sua reclamação.
No meu e-mail para Pavel, enviei a ele um vídeo que gravei com minha câmera frontal, datado e com a data.
Acho que consigo identificar isso como eu.
Se você decide ou não encerrar o problema de reclamação do Wild.io porque decidir se desculpar não estaria de acordo com o propósito do problema é problema seu, então você pode fazer o que quiser.
No entanto, gostaria de me corrigir e me chamar de fraude.
Se a verificação em vídeo for uma forma de confirmar isso, eu a enviaria ao CasinoGuru imediatamente.
I'm really sorry that you feel this way.
The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.
Please keep in mind that cooperation is always the key point in passing the KYC.
I hope next time you will avoid such issues and be able to cooperate.
Tenho escrito do começo ao fim que houve problemas com o processo de verificação KYC e tenho escrito desde o começo que exijo um pedido de desculpas.
Estou escrevendo isso para explicar seus procedimentos KYC irracionais e fazer uma reclamação pública pedindo uma opinião neutra.
Foi você quem fez a suposição errada e agora está me chamando de fraudador.
Fiz o KYC com a Wild.io para restaurar minha reputação, e o processo de retirada foi concluído sem problemas.
Certamente as pessoas que cuidaram da minha reclamação, incluindo Pavel, têm algo a dizer sobre mim?
Já forneci minhas informações pessoais para este site
"Apenas jogadores cometendo fraudes e jogando em nome de outra pessoa."
Se eu disser que é um golpista, então este site de cassino processou seu dinheiro para um golpista.
I am glad that you were able to finish your verification then.
As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.
Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io
Are you aware that it is stated in the terms that only one account is allowed per household, though?
Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?
This is a scam I need received my despoit do not add money
Hi, do I understand correctly that you did not get your deposit into the casino? How long has it been? Have you contacted chat to find out more about where it might have failed?
Olá, equipe do Casino Guru,
Tenho um problema formal com este cassino que não pode ser resolvido pelo suporte ou pelo e-mail de reclamação. Simplesmente não recebo resposta...
Qual autoridade de licenciamento devo contatar? Você poderia me fornecer o endereço de e-mail diretamente? Já enviei vários e-mails para o GCB, mas nunca recebi resposta. Posso ter usado o endereço de e-mail errado.
Obrigado
I make a despoit it wasn't added to my account twice this game a scam period
Hello!
Sorry to hear about the issue. According to our system, there are two licenses available; therefore, it depends on which license you see when you log in to the casino.
If you see AOFA - use the logo to submit the complaint, because "Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered."
GCB is more of a void (being transferred into CGA):
Complaints, including claims against a gaming operator or any other concerns relating to individual operators under the supervision of the CGA, can be sent to complaints@cga.cw. However, please note that the CGA does not handle individual disputes between players and gaming operators. (https://www.gamingcontrolcuracao.org/contact )
CGA: https://portal.gamingcontrolcuracao.org/ I am not sure whether this casino has already been transferred or whether they prefer staying just with AOFA.
If you like, we can also take a look into it; it depends on the problem, of course, but if you share more, perhaps we can think something up.
In any case, you are welcome.
So I guess the same questions apply to you. Did you contact the casino and did they say anything about it? They usually want proof of payment or they may advise you to wait for a while. Did you also check with the payment provider to see if the payment was successful and everything went through on your end?
Thank you all .. I was about to deposit and play on wild.io but after seeing all these complaints, I changed my mind. Thats it, I had terrible experience with many online casinos with regard to withdrawal, and came to conclusion that almost 99% of online casinos do not pay the wins. Or at least, if you win more than once, then good luck. So, do not keep high hopes of making income from these online Casinos. Stick to land based ones.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
