há 6 dias
I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.
Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.
I hope that it will be all resolved as soon as possible and you will be able to receive your money.
