William Hill Casino - discussão geral

Since yesterday my 299.99 balance has been missing from my account and I can't get in touch with anyone for assistance, has anything like this happened to anyone?

È da ieri che il mio saldo di 299.99 è sparito dal conto e non riesco a mettermi in contatto con nessuno per assistenza, a qualcuno è successo qualcosa del genere?

Hey, that's unpleasant. I wanted to tell you to contact support right away, but I see that no one is answering you. Have you tried live chat or even sending an email to let them know what the problem might be ? 

However, I also saw that you were able to open a complaint, so our team will try to help you in your situation. 

If you find out anything new and are able to get in touch with anyone at the casino and get a reason, please let me know. I'll be here.

Thanks, I finally managed to contact support, I was told that they are stuck on a slot and that they should resolve it within 48 hours...

For the document I did the procedure via live chat and it seems to have been resolved.

In any case I will keep you updated

Thank you

Grazie, sono finalmente riuscito a contattare l'assistenza, mi è stato riferito che sono bloccati su una slot e che entro 48 ore dovrebbero risolvere...

Per il documento ho fatto la procedura tramite chat live e sembra che si sia risolto.

In ogni caso vi terrò aggiornati

Grazie

That's good news i would say. Let's wait for 2 days if casino can resolve it. I hope they do and everything will be fine.

Of course, I will wait for your update. Good luck ☘️

I am suffering damage from William Hill, they are unduly withholding my money. They ask me for documentation that I promptly send (I also did it with other providers) but it seems that they are not happy with it (apologies). After days of waiting I send a registered letter to William Hill and ADM. I will take legal action. On Trustpilot the same reviews similar to my case

I would like to point out that I play on sites of other ITALIAN providers WITH WHICH I HAVE HAD ZERO PROBLEMS.

Maybe casino guru should avoid writing that the site is reliable (that's why I signed up) in fact it turned out to be a scam and casino guru must take responsibility for the values it gives to certain casinos. Williamhill is terrible.

I ask myself a question if I am a scammer (according to them) why do they block the withdrawal but still allow me to deposit money?).

CASINO GURU thanks to your review (reliability index) I am losing 1300 euros.

Sto subendo un danno da William hill stanno trattenendo indebitamente il mio denaro Mi chiedono documentazione che prontamente invio (l'ho fatto anche con altri provider) ma pare che a loro non vada bene (scuse) . Dopo giorni di attesa invio una raccomandata a William Hill e ad ADM . Agirò per vie legali. Su trustpilot stesse recensioni simili al mio caso

Premetto che gioco su siti di altri provider ITALIANI CON CUI HO AVUTO ZERO PROBLEMI.

Forse casinò guru dovrebbe evitare di scrivere che il sito è affidabile per questo che mi sono iscritto) di fatto si è rivelata una truffa e casino guru deve assumersi le sue responsabilità sui valori che da a certi casino. Williamhill è pessimo.

Mi faccio una domanda se io sono un truffatore (secondo loro) perchè bloccano il prelievo ma mi permettono ancora di versare denaro? ).

CASINO GURU grazie alla tua recensone (indice di affidabilità) io sto perdendo 1300 euro.

There is no need to point fingers at anyone, I believe. As I can see, your complaint is still in progress, and our team will do everything possible to get the best resolution of it.

Please be patient and try not to jump to any conclusions yet.

Would it be possible for you?

Good morning, I have been playing casinos for many years (888, Lottomatica, star casino) and I have never had any problems. This time I played on William Hill and I won a considerable amount of 20k, I immediately requested the withdrawal on 5/4/2025 since then I have been checking the progress of the practice every day and to my surprise, in addition to not seeing the request proceed, the withdrawal is still cancellable after 5 days. Is this normal? How long do you have to wait to see the progress of the withdrawal request? Thank you.

Buongiorno, gioco da tanti anni ai casinò (888, Lottomatica, star casinò)e non ho mai avuto problemi. Questa volta ho giocato su William hill è ho vinto una cifra considerevole 20k,ho subito richiesto il prelievo il 5/4/2025 da allora verifico ogni giorno l'evoluzione della pratica e per mio stupore oltre a non vedere la richiesta procedere risulta ancora annullabile il prelievo dopo 5 giorni. È normale? Quanto tempo bisogna aspettare per vedere l'avanzamento della richiesta di prelievo? Grazie.

Good day to you.

Let me congratulate you for getting such a wonderful sum. I imagine you did not expect any real complications and hope we are talking about some temporary situation.

If Ihad to guess, I'd say the withdrawal is cancelable because it has not been put into the system. However, some casinos actually allow players to cancel any withdrawal, which is, in my opinion, not a fantastic experience.

Perhaps we should try to find out why the casino has not noticed the request. Did you try to contact them about it, please?

Good evening, yes actually I didn't believe in the win either 😊. I contacted the support via chat and they tell me that it is awaiting verification (they didn't ask me for any additional documents) I asked them about the withdrawal acceptance times but they told me they didn't know. I'm a little doubtful also because I read in the information that it is processed in 3/5 days subject to verification but they didn't ask me anything.

Buonasera, si in realtà non ci credevo nemmeno io nella vincita 😊. Ho contattato l'assistenza via chat e mi dicono che è in attesa di verifica ( non mi hanno chiesto nessun documento aggiuntivo) gli ho chiesto le tempistiche di accettazione del prelievo ma mi hanno detto di non saperlo. Sono un po' dubbiosa anche perché sull'informativa ho letto che viene evasa in 3/5 giorni salvo verifiche ma non mi hanno chiesto nulla.

Hmm, if they didn't ask for any documents from you, it's strange even according to me when they talk about verification. If it was that they are verifying win or gameplay then I would understand. 

Still nothing has changed in the situation? If it's the same next week then by all means let us know and we'll try to help somehow if possible.

No, nothing has changed yet, yesterday I contacted them again by chat and they told me that they were opening a report and that they would update me within 24 hours but obviously they passed and there have still been no updates tomorrow I will see if they update me but obviously I am increasingly demoralized. I ask you for advice on how to proceed

No, non è ancora cambiato niente, ieri ricontattati per chat e mi hanno detto che aprivano segnalazione e che mi avrebbero aggiornato entro 24 ore ma ovviamente sono passate e ancora non ci sono stati aggiornamenti domani vedrò se mi aggiornano ma ovviamente sono sempre più demoralizzata. Vi chiedo consigli su come procedere

Try to wait and see if they get to you and if not, then I would go ahead and file a complaint. 

Will you wait then?

They accepted my withdrawal by sending me a 3 digit roman numeral deposit id. Should I delete the posts because I can't change my nickname? Is there a way to make it anonymous or at least change my nickname?

Mi hanno accettato il prelievo inviandomi un id del versamento di 3 cifre di numeri romani. Dovrei cancellare i post perché non riesco a modificare il nickname c'è un modo per renderlo anonimo o cambiare almeno il nickname?

Hello,

Have you received a tracking number? Can you somehow use it to track the payment, please?

I'm not sure if I fully comprehended the situation, but could it be that you're considering changing your "nickname" for Casino Guru?

Good evening everyone, luckily they credited me with the money, I'm super happy that I was scared. Yes, I would like to make my nickname less "known" how can I change it? If there are no ways I will have to delete the messages I wrote and I would be sorry to do it because some other player could find themselves in my situation.

Buonasera a tutti, mi hanno per fortuna accreditato i soldi sono super felice che io mi sia intimorita. Si vorrei rendere il mio nick meno " conosciuto" come si può modificarlo? Se non ci sono modi mi toccherà eliminare i messaggi che ho scritto e mi dispiacerebbe farlo perché wualche altro giocatore potrebbe ritrovarsi nella mia situazione.

Great news!

I'm glad you can put this problem out of your mind. 🙂

When it comes to the "nickname," pick one you like and send me a note to community@casino.guru 🙏

I'll take care of it for you.

Thank you very much, can you change my nick to: Spritz2121? Thanks

Grazie mille, puoi modificare il mio nick in: Spritz2121? Grazie

It has been changed. 🙂 If you ever need something, save the email address or reply to any admin's post, please.

Thank you so much you are number 1😘

Grazie mille siete i numeri 1😘