WinnerCasino - discussão geral (página 9)

BarneyTheAngus

Romi

Aprendiz

Austrália

Romi

há 2 meses

OriginalTradução

to verify at this casino you need to scan QR code to go to KYC process. Usually its a web address and I upload information, however can't do this as I don't have a smart phone to scan QR code. I have old (and very reliable) nokia phone which suits my needs. I have uploaded QR code to site which reads them but it takes me to the KYC provider and not to where I need to be. I have ben playing this site for over a year - on and off and this is my first win, so went to verify to complete withdrawal, to find I am unable to. Thanks Kirsty

Romi

BarneyTheAngus

Community & Complaints Administrator

BarneyTheAngus

há 2 meses

OriginalTradução

So did you inform the casino about this situation and that you do not own a smartphone? They should give you some other option to get verified, I believe.

BarneyTheAngus

Romi

Aprendiz

Austrália

Romi

há 2 meses

OriginalTradução

yes, told them, and no, apparently there is no other option. I thought there should be. I have completed KYC for other sites without smart phone, just using laptop - but to get the link to my verification page is the hard part.

Romi

BarneyTheAngus

Community & Complaints Administrator

BarneyTheAngus

há 2 meses

OriginalTradução

In this case, I would suggest you make a complaint with our team. It is free of charge, and we could try to get in touch with the casino to resolve this issue. If you are interested, please follow this link to do so. Let us know how it goes.