há 7 meses
Se desejar discutir algo relacionado com X7 Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há 7 meses
Olá Guru do Cassino..
Queria verificar minha conta e sacar uma pequena quantia que ganhei com meu depósito.
Meu cartão de identificação também foi verificado imediatamente antes de eu enviar uma solicitação de pagamento e tudo estava bem até então.
Na próxima etapa de verificação de endereço, infelizmente tenho o problema de que, independentemente dos documentos que apresentei até agora, nenhum deles foi suficiente para verificar o endereço, seja extrato bancário, conta de internet e telefone ou conta de luz, eles gostaria de um PDF e como para alguns deles, como conta de luz ou telefone e internet, só consegui converter a fatura correspondente em PDF, não é aceito mesmo que tudo corresponda. Não sei quais opções devo enviar para que o endereço possa finalmente ser verificado e eu possa receber meu pagamento. Talvez você possa me ajudar a resolver o problema com o cassino.
Gostaria também de referir que o serviço de apoio ao cliente lá é muito simpático e tenta sempre ajudar, mas infelizmente não têm outra opção senão encaminhar o assunto ou dizer-me que o ficheiro PDF está claramente visível ou simplesmente não é adequado. Uma captura de tela da fatura não é aceita lá.
Editado pelo autor há 7 meses
Traduzido automaticamente:
há 7 meses
Hello, I understand you have a problem with verification of your address. I see that you say that chat is trying to help but it can't do much. You don't have any alternative which is a pity but I think there must be some document that you will have in pdf where your address will be alright. Have you tried to ask the support if they know of such a document or what other players who can provide it in pdf form are sending ?
Nevertheless, we give casinos 14 days to resolve the verification process, but if you can't get anywhere and you think it will stay that way and you have used everything you have available, then I would recommend you to file a complaint with us and we will see what can be done.
You can do so here on this link. ⬅️
Hopefully you will be able to sort everything out and you also be able to withdraw the money without any other issues. If you manage to move forward, be sure to let me know.
1
há 5 meses
so this just happened, saw this X7 casino ad on another big casino review page and were naive enough to believe that since they had 7/10 in score it must be a good place. Deposited around 1000 dollars without any bonuses involved since i have learnt from my previous scam encounters on the web 😹👌 made my first 1000 usd withdrawal after some luck ( tried to make an withdrawal ) then i continued playing and under this time they added 75 usd to my account for a bronze upgrade or some scam ( read about it in the junk mail after this ) and under the time that i were playing with their money i made 3~4 2 usd loosing bets on a game that wasnt allowed. Please note that i had not even read about, accepted or asked for this money. Got some luck and wanted my second 1000 usd withdrawal. I then deposited 100 usd ( no bonus involved ) again and made a super 2 usd bet on olympus 1000 and were really happy i had like 4k on my account. I then made my third withdrawal of 1000 usd. After a week were they wanted to see my papers and all and lots of wait i were verified, i were still waiting and finally i got a mail. They confiscated all my money! Because they inserted 25-75 ( cant remember ) usd and i lost three bets on an game not allowed, without me even wanting their scam money at all, this should be criminal and i feel totally helpless. I wrote to their license holder the full story yesterday and i am waiting for an aswer, i contacted the place i saw their advertisements and they made the decision that once i sign up on the site i accept all their rules and that i should have clicked the box to read these rules first (?) this is fraud. ( they pay this site for being visible, good score and i cant even review the casino or share my story ) they dont let me post a review, dont even answer. So guys.. do not make the same mistake as i did! Do not get involved with Starscream ltd. at all! I promise that you will regret it, and do not trust all casino review pages with " the most trust worthy reviews in the world " they are getting paid and wont even help or let you share your true story
Editado pelo autor há 5 meses
há 5 meses
In this case, I would suggest you file a complaint here with our team, and they will look deeper into this issue and try to solve it. Just follow this link to do so, please, and let us know if you need any other help.
há 5 meses
thank you i will try this! appreciate it
há 5 meses
Hi there, I simply felt that I should ask about your progress. How is it going, something new, perhaps?
há 5 meses
No they have confiscated over 2000 on x7 casino because they added 75 dollar bonus into my account without me even wanting it and all my wins after that bonus is gone, I did even deposit and made a real big win on a game with my own money, they stole it all. It says I have 1000 dollar on my account I guess that’s the money I won before they could add bonus money, but doesn’t seem to be able to withdraw it. It have been pending a couple of days nothing happens. Isn’t the first time this happens, I got thousands of dollar confiscated on Locowin as well and after that I promised myself never play with bonus again, and now they add bonuses without even asking instead
há 4 meses
I can see that our team has already started working on your complaint, so hopefully they will be able to find out more soon and solve this issue.
In the meantime, if you have any updates, please come forward; we would like to hear them.
há um mês
avoid this scam casino, my cashout is now pending 7 days and every day they say that i should wait, so 100% will not get my cashout
há um mês
As explained in your complaint, we give casinos 14 full days to proceed with the payment before our complaint team can intervene.
May I ask if your account is fully verified at this casino and if you had any successful withdrawals there before?
Please be patient and try to avoid any early conclusions.
há um mês
can delete my complaint, they just cancel my cashout and left only my deposit on my account
so do not recommend to play there
há 4 semanas
In fact, this is a very valid reason to keep the complaint running. The casino has decided to void your winnings, but that does not mean it is a fair solution, so, in order to find out, access the complait and provide every detail about this new event. If you close the compalint now, the casino won't be puush in case its actions were unfair and you will also lose chance to get support. Not a good idea, if you ask me.
Update it right now by accessing the complaint instead. 👈
