ZeusGlory Casino - discussão geral

Hello, I registered at this casino yesterday and tested it once.

The deposits were processed quickly and I think it has a good game selection.

However, I have a problem with the Play N' Go game Rise of Merlin.

I got free spins on a stake of €2.50 and won a total of €225.

However, the credit was never written to my wallet.

I contacted support, who wrote to the game provider.

After a few hours I was told that I had allegedly used the gamble feature straight after the free spins and had lost. That would probably be the reason why the money wasn't credited to my account.

However, I didn't do this. After my win, I continued playing as normal without activating a feature.

Support has now requested a video from the provider. I really hope that this matter is resolved because these allegations are absolutely not true.

Is there perhaps something else I can do here to prove this?

Can anyone possibly help me here?

Hallo, ich habe mich gestern in diesem Casino angemeldet und es einmal getestet.

Die Einzahlungen wurden schnell verarbeitet und ich finde es hat eine gute Spiele Auswahl.

Jedoch habe ich direkt ein Problem mit dem Play N‘ Go Spiel Rise of Merlin.

Ich habe Freispiele auf einem Einsatz von 2,50 € und habe insgesamt 225 € gewonnen.

Das Guthaben wurde allerdings nie auf meinem Wallet geschrieben.

Ich habe den Support kontaktiert, welcher den Spiele Provider angeschrieben hat.

Nach ein paar Stunden sagte man mir, dass ich angeblich das Gamble Feature direkt nach den Freispiel genutzt habe und dabei verloren habe. Das wäre wohl der Grund, warum das Geld nicht meinem Account gutgeschrieben wurde.

Dies habe ich jedoch nicht getan. Ich habe nach meinem Gewinn ganz normal weiter gespielt, ohne ein Feature zu betätigen.

Der Support hat jetzt ein Video vom Provider angefordert. Ich hoffe wirklich, dass diese Angelegenheit geklärt wird, denn diese Vorwürfe stimmen absolut nicht.

Gibt es vielleicht noch etwas anderes, was ich hier tun kann, um das zu beweisen?

Kann mir hier eventuell jemand helfen?

Hello, Pascal

The problem is Fixed, We immediately contacted Provider to solve the problem, Provider had confirmed that it was a problem on their end . We immediately Refunded Won amount and informed the player about it. Thank you for your patience pascal and I'm glad the case was decided and you are happy with the result 🙂

Hello, that is correct. Thanks for your quick help.

Hallo, das ist korrekt. Vielen Dank für Ihre schnelle Hilfe.

Great casino to play fast withdrawal, Thanks

7k in my pocket

Hello Reybon, We are glad to see you are happy with your choice of casino ! 🙂 We will try our best to continue improving for our players.

I signed up and deposited via LTC and after 30 min of waiting it finally shows that its confirmed in my wallet but hasn't been credited to my account. Ive messaged support several times been waiting for a response twenty min at least and nothing. I'm getting irritated so i need somebody to get this fixed or i'll be leaving bad reviews on all the appropriate sites..

Hello kbdallas22,

Issue is fixed now and bonus is applied. The problem was that user Activated Bonus for USDTT Currency and made a Deposit in different Currency which caused the confusion. We activated bonus for kbdallas22 and started playing with no issues . Thank you for choosing Zeusglory

Be carefull,casino license is fake and probebly most games too.and they are liers!!

Are you talking from your own experience, perhaps? We can not confirm this kind of information and it is not very wise to write this kind of accusations without any proof of those. If you are able to prove it somehow and you need us to help you, please let us know.

Hello papanoel63,

I am sorry you feel that way about our Casino. But the truth is you made deposits won around 2500€ and then lost the funds in slot games and never tried to withdraw your wins. Then after you lost the amount you requested us to refund the amount and accused us that we are using fake games and more. We have tried to explain everything via Email and Chat. But instead of settling you keep accusing us with non existant accusations over and over.

Again We never promised we would refund you the amount you lost in Slots.

I sincerely hope we can stop the false accusations and move on.

Best Regarads.

I see you've gotten quite heated. I see you've been communicating with the casino. Well, as Romi said, if you have such suspicions, you have the opportunity to file a complaint with us and confirm it, because without that, it's just talk.

Here I add a link where you can write and support your opinion with evidence. 

Regarding the casino promising you a refund, do you have any conversation saved when you say that it is the case ? 

I will wait for the answer. 

i am trying to file a complaint but i cant get threw .the casino stole my wins 2000€ no doubt !yes they promised to refund i have proof.

complaint upload is not working.it keep buffering

Dear Halil,

I would like to mention that you are still forbidden to come back to this forum or submit additional complaints in advance. Many of your previous accounts have been banned. Thus, I'm banning you again.

Based on the information I got from the casino representative, your main intention was a refund. So, at least for me, your behavior is rudely unfair, and this is something we try to avoid, especially in your case.