Thanks for your reply. There was no basis. They just took my winnings, returned my £20 deposit, and closed my account. I've sent you a screenshot of the outcome of of my complaint that I put in here. Thanks 👍 
Hmm, then we'll probably never find out. It's sad that this happens sometimes and casinos don't cooperate.
I don't know if I should take it as a consolation that you at least got your deposit back, even though I probably wouldn't have been in your shoes either.
I guess a similar situation won't happen at another casino, and what's important is that it's always good to play at a casino with a license and a good safety index. It increases the chance that they will resolve your problems and you have someone to turn to if they don't respond to us. That is, if the licensing authority handles complaints.
Thank you for your reply. the people at lucki casino also run donbet. The 5 ⭐ ⭐ ⭐ ⭐ ⭐ reviews are FAKE. They have been written by people who have never written a review anywhere else. And that goes for the majority of 5 ⭐⭐⭐⭐⭐ reviews. Trustpilot don't do anything about them. But people like me who write genuine reviews have them taken down.
Unfortunately, sometimes reviews like this can be found. We always try to be mindful of such things and check thoroughly.
It is important that players have the best possible opportunity to see the genuine experiences of other players. 🙂
They are proper scammers, I have tried 3 different cards and around 10 withdrawal requests … none has worked
I will contact the police and file a report
The police won't be able to do anything. I contacted IBAS who told me good luck with getting my winnings as they are based in Curacao.
Hello, a detail if you don't mind. we have listed the site as closed, so I just wanted to ask whether you have been in touch with a real person from the casino lately.
Could you confirm if the Bass Win is still operational?
Hello. Basswin is still operational. 
Hello,
this Charlie guy really sounds like a person to me. Thank you; I have sent a note requesting an update.
Well, in that case, I assume that someone should provide support for all of you, since the site seems to be working!
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