Just a quick question here... I can't withdraw my money from the casino fatpirate.com
Try as I might (I've attempted 17 times now after following their various suggestions and advice) and with no luck.
Live chat etc just keep giving the same stock answers.
Any suggestions about how I can take this forward as they don't appear to have a complaints department.
Hi, how long have you been waiting for the money when you say you have failed to withdraw 17 times ? What advices did they give you and why did they fail in the end, did the casino explain it somehow ?
Let me know how you are in your situation and we will see if we can help you.
Hello Jaro
it's around a month.
I've been advised variously to try and use the same withdrawal method, then use an alternative bank transfer (I've done both but with no luck). They've said issues with payment providers but I've contacted them and they've said no attempt to pay me has ever been made.
I now note on a casino blog that one UK member has been told they "do not accept players from the UK"... then how were we allowed to join!!!!!
Any advice would be much appreciated
Have you made any withdrawals with them that have actually worked? Im worried now mine is stuck on pending
Hello Jaro
it's around a month.
I've been advised variously to try and use the same withdrawal method, then use an alternative bank transfer (I've done both but with no luck). They've said issues with payment providers but I've contacted them and they've said no attempt to pay me has ever been made.
I now note on a casino blog that one UK member has been told they "do not accept players from the UK"... then how were we allowed to join!!!!!
Any advice would be much appreciated
That is a really long wait, I would say. According to our information, this casino doesn't accept players from the UK.🤔 So, have you actually passed the verification?
If you're interested, I would suggest you file a complaint here with our team, so they can have a look into this and try to help with your case. Here's the link for you.
Please let us know how it goes and update us with any news.
Have you made any withdrawals with them that have actually worked? Im worried now mine is stuck on pending
Just try next time to use the "reply" button whenever you'd like to write to someone particular.😉
Are you in a similar situation as well? Have you passed the verification there? It looks like this casino doesn't accept players from the UK.🤷♀️
Please let us know more about your issue, and hopefully we'll be able to intervene and help.
I've now tried to make 19 withdrawals and none of them have worked. Mine is stuck in the "processed" stage and then they will simply cancel it.
Supposedly (and only in the last week or so) it now says they don't accept UK players (then why did they accept us)???
I will let you know how I get on with my withdrawals. I made one bank transfer and one bitcoin to see if any work which I doubt.
Their terms and conditions doesn't say UK players not accepted for me.
It's only recently I've found a few blogs which state "uk uses not accepted".
Be interesting to see if either of us can get our money out.
Good luck!
I wanted to let you know I received my first withdrawal. Hopefully yours will be okay too. Also
On terms and conditions it says NETENT games are not allowed to be played by UK.
Was this via the bank withdrawal or bitcoin?
And well done!
I done it via bank transfer and gave my IBAN details. They are also aware I'm from UK as I sent them a bank statement.
I'll give that a try but they just aren't getting back to me. Tried IBAN several times now but with no luck. I'm with TSB so I don't know if that might be an issue?
I wanted to let you know I received my first withdrawal. Hopefully yours will be okay too. Also
On terms and conditions it says NETENT games are not allowed to be played by UK.
That is some great news, and I am glad for you.
I will pass the information to our data team, so they can check and change the review about this casino if they really accept UK players.
What about the bitcoin withdrawal, though?🤔
I've now tried to make 19 withdrawals and none of them have worked. Mine is stuck in the "processed" stage and then they will simply cancel it.
Supposedly (and only in the last week or so) it now says they don't accept UK players (then why did they accept us)???
I have passed the information to our data team so they can check out if the UK players are really accepted or not and will let you know.
In the meantime, we have to wait to see if our team will be able to move forward with your complaint. Also, please update it whenever possible, so it has a chance to get solved faster.
Keep us informed about any news.
The information about UK players being allowed to play in this casino has been changed in the review of this casino now. Thank you all for the information.
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