Olá.
Alguém conseguiu sacar fundos do cassino bets24?
Minha conta está verificada. Depositei um total de 950 euros com dois cartões Visa (ambos verificados). Estou tentando sacar 600 euros há muitos dias e meus pedidos são rejeitados repetidamente.
O chat me diz que não sabe o motivo e me pede para escrever um e-mail que nunca obtém resposta.
Hello.
This must be really frustrating, I believe, so please try to hang in there and our complaint team will try to resolve the issue with this casino as soon as possible.
I went through your complaint, where Kubo is actually waiting the response from the casino, so hopefully soon they will contact us.
It is somehow complicated as I can see when I read all the information regarding your complaint.
May I just ask to make sure that I fully understand the situation if you requested the withdrawal before you ask the casino to permanently close your account?🤔
I got a bit lost there, you know.
We'll wait together for the casino to reply so the complaint can move forward and come to its resolution soon.
Olá Romi.
Obrigado pelos seus bons votos.
A sequência temporal foi a seguinte.
Abri minha conta e depositei 350 euros, que perdi. Solicitei o encerramento definitivo devido ao vício em jogos de azar.
A conta foi encerrada, mas alguns dias depois foi reativada e eu depositei (600 euros em diferentes ocasiões).
Com o último depósito, tive sorte e consegui recuperar 600 euros (que agora não me deixam levantar)
Dada a atitude que o cassino está demonstrando, acho que não será fácil para eles processarem meu saque. Ou eles não podem/não querem pagar ou pretendem cancelar os saques até que eu os jogue e os perca.
Saudações e agradecimentos
Thank you for the explanation of the whole situation.
I still don't understand, though, why would they open your account if you requested the permanent closure?🤷♀️
It must be really hard for you to go through all this, and therefore I really hope that our complaint team will be able to get it solved fast.🙏
Also, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
