Rabona não paga! Táticas de Stall e suporte de IA.

Dear players,

At this point I have to say a few words about Rabona's stitches.

Never used bonus or anything similar.

It's about a sum of XXX, really nothing, it's pinatz, but even that amount the casino doesn't seem to want to pay.

Withdrawal attempt 1: 17.07.24

07/21/24 Payout Cancelled , rejected without reason, the chat seems to be AI, gives the same text blocks every time, same text as in the email, the payout was cancelled.

All three points were met: Chrome browser, verification according to profile (the profile says I don't need one, I couldn't even start one myself) and the same withdrawal method as the deposit.

I have checked everything, according to the chat it was supposedly technical problems.

Withdrawal attempt 2: 21.07.24

07/22/24 Support Chat , please ask if my payout could be processed a little faster.

Then don't worry, I'll get my money.

07/24/24 Support Chat , what's going on with my payout.

According to Emma from Rabona:

"I would like to let you know that your request is currently pending. The payout will be processed as soon as possible. We apologize for the inconvenience. Payouts take a few days. Please do not worry. As soon as it is paid, you will see it on the system . Unfortunately, we cannot give a specific date, but the relevant department is working on your request. It should not take much longer. Normally the payment is made within 3 days. Sometimes there can be delays due to the payment providers. I am sorry for the delay in your pay out. I have forwarded a request to the finance department for expediting and can assure you that your withdrawal will be processed as soon as possible. Please expect a notification by e-mail. The procedure is the same and the time-frame is the same despite the payment method.

25.07.24 : Payment Cancelled

WITHOUT any reason, without anything, simply canceled for the 2nd time!

I'll probably never see my money again, avoid this casino! This is obviously a fraudulent delaying tactic where you never get paid out anyway.

I don't understand why RABONA still has a high trust factor here.

Liebe Spielerinnen und Spieler, 

ich muss an dieser Stelle ein paar Worte über die Maschen von Rabona verlieren. 

Nie Bonus oder ähnliches genutzt. 

Es geht um eine Summe von XXX, wirklich nichts, es sind Pinatz, aber selbst diese Summe scheint das Casiono nicht zahlen zu wollen. 

Auszahlungsversuch 1: 17.07.24

21.07.24 Auszahlung Storniert, ohne Grund abgelehnt, der Chat scheint AI zu sein, gibt jedes Mal die gleichen Textbausteine, gleicher Text wie in der E-Mail, die Auszahlung wurde storniert. 

Alle drei Punkte waren erfüllt, Chrome Browser, Verifizierung laut Profil (im Profil steht ich brauche keine, ich könnte nicht mal selbst eine starten) und gleiche Auszahlungsmethode wie Einzahlung.

Ich habe alles beachtet, laut Chat angeblich technische Probleme. 

Auszahlungsversuch 2: 21.07.24

22.07.24 Support Chat, ob meine Auszahlung bitte etwas schneller bearbeitet werden könnte. 

Daraufhin keine Sorge ich bekomme mein Geld schon.  

24.07.24 Support Chat, wie es mit meiner Auszahlung steht.

Laut Emma von Rabona:

"I would like to let you know that your request is currently pending. The payout will be processed as soon as possible. We apologize for the inconvenience. Payouts take a few days. Please do not worry. As soon as it is paid, you will see it on the system . Unfortunately, we cannot give a specific date, but the relevant department is working on your request. It should not take much longer. Normally the payment is made within 3 days. Sometimes there can be delays due to the payment providers. I am sorry for the delay in your payout. I have forwarded a request to the finance department for expediting and can assure you that your withdrawal will be processed as soon as possible. Please expect a notification by e-mail.The procedure is the same and the time-frame is the same despite the payment method. I would kindly ask to wait for the status to be changed ."

25.07.24 : Auszahlung Storniert

OHNE Begründung, Ohne irgendwas, einfach zum 2. Mal Storniert!

Wahrscheinlich sehe ich mein Geld nie wieder, meidet dieses Casino! Das ist offensichtlich eine betrügerische Hinhaltetaktik, wo sowieso nie eine Auszahlung kommt. 

Verstehe nicht warum RABONA hier noch einen Hohen Trust Faktor hat.

According to the statement, the cancellation of the payment from 07/25/24 is due to my bank.

The strange thing is that my bank doesn't know anything about it, nor that any incoming payments have been blocked.

Another excuse from the casino, it's getting more and more ridiculous.

I asked support if I could withdraw with crypto, according to support, no problem at all, I should be happy to request a withdrawal.

07/25/24 - Third withdrawal attempt now with crypto..

It's just ridiculous, other casinos, even with a Curaçao license, pay out crypto within 5 minutes. But Rabona needs 4 days for each payout before you receive the cancellation.

Laut Aussage, liegt die Stornierung der Auszahlung vom 25.07.24 an meiner Bank.

Komisch nur das meine Bank nichts davon weiß, auch nicht das irgendein Zahlungseingang geblockt wurde.

Eine weitere Ausrede vom Casino, es wird immer lächerlicher.

Ich habe den Support gefragt ob ich mit Crypto Auszahlen könnte, laut Support, garkein Problem, gerne soll ich eine Auszahlung beantragen.

25.07.24 - Dritter Auszahlungsversuch nun mit Krypto..

Es ist einfach nur noch lächerlich, andere Casinos auch mit Curaçao Lizenz zahlen innerhalb von 5min aus bei Krypto. Aber Rabona benötigt für jede Auszahlung erstmal 4 Tage, bis man die Stornierung bekommt.

Olá, li sua situação e não tenho inveja de você. Damos aos casinos 14 dias para resolverem tudo e enviarem o dinheiro ao jogador, por isso, se precisar de ajuda, não hesite em contactar-nos se precisar.

No que diz respeito à rejeição do levantamento, queria perguntar qual o motivo, mas vejo que o casino não disse nada, o que é uma pena. Seria bom saber por que isso foi feito.

Agora vejo que você solicitou seu dinheiro via criptografia, então estou curioso para saber como será. Caso esta opção não seja concretizada, avise-me e recomendo que abra uma reclamação connosco, onde tentaremos ajudá-lo.

Aguardarei sua resposta e tenho certeza que será positiva.

Today is day 14 and I still haven't received a payout.

A withdrawal in crypto is super fast, without any hassle, I don't think I'll see my money anymore. There seems to be a system at Rabona, I've done everything and I still don't get my money, it's €230. We're not talking about several thousand here and the casino still made enough profit from me.

I would like to file a complaint, but unfortunately that doesn't work for you. I can answer the first two questions, then I choose "Continue to the next question", where I only have the option "back". Could you please open the complaint, I want to warn other players!

Heute ist der 14. Tag und ich habe immer noch keine Auszahlung erhalten. 

Eine Auszahlung in Crypto geht super schnell, ohne Aufwand, ich glaube, ich sehe mein Geld nicht mehr. Das scheint bei Rabona System zu haben, ich habe alles eingehalten und bekomme mein Geld nicht, es sind 230 €. Wir reden hier nicht von mehreren Tausend und das Casino hat trotzdem genug Gewinn an mir gemacht.

Ich würde gerne eine Beschwerde einreichen, aber leider funktioniert das bei euch nicht. Die ersten beiden Fragen kann ich beantworten, dann wähle ich "Weiter zur nächsten Frage", dort habe ich nur die Option "zurück". Könnten Sie bitte die Beschwerde öffnen, ich möchte andere Spieler warnen!  

Pois bem, se você não puder enviar uma reclamação, irei aconselhá-lo sobre algumas coisas que você pode fazer e veremos se isso vai dar certo.

Tente excluir seus cookies ou use outro navegador ou dispositivo. Se não ajudar, você pode tentar abrir uma reclamação no modo anônimo/incógnito.

Se o problema persistir, tentaremos ajudá-lo.

Espero que tenha ajudado e você consiga abrir um.

Thank you for the reply, I have just submitted the complaint with all screenshots and evidence. I hope it makes a difference.

Vielen Dank für die Antwort, ich habe soeben die Beschwerde mit allen Screenshots und Belegen eingereicht. Ich hoffe, dass es etwas bringt. 

Ok, vejo que está feito e teremos que ser pacientes e esperar se o cassino aguentar e enviar o dinheiro para você. Caso contrário, como escreveu Veronika, entraremos em contato com o cassino.

De qualquer forma, você não ouviu nada de novo há alguns dias? 🤔

I actually got another cancellation email at the weekend, the third one. But under transactions it said that the payout was still being processed. I wrote to customer support directly and they told me that the payout had not been canceled. They then wanted to see a screenshot of the email, which I of course sent straight away. Then they said it was from a different date. It is quite clear that the email is from 08/02/24 8:26 p.m. CET. So it can only be related to the last payout. Then support told me in all seriousness that they generally only say things to reassure customers, since there is no direct contact with the finance department and they are just external support. Really, absolutely amazing, I regret having deposited any money there in the first place.

Ich habe am Wochenende tatsächlich wieder eine Stornierungsmail bekommen, die dritte. Unter Transaktionen stand aber, dass die Auszahlung noch in Bearbeitung sei. Direkt Kundensupport angeschrieben, die sagten mir das die Auszahlung nicht storniert wurde, die wollten dann einen Screenshot von der Mail sehen, welchen ich natürlich sofort geschickt habe, dann hieß es, das wäre von einem anderen Datum. Es ist ganz klar zu sehen, dass die Mail vom 02.08.24 20:26 Uhr MEZ ist. Also nur mit der letzten Auszahlung in Verbindung stehen kann, dann sagte mir der Support allen ernst, sie sagen generell immer nur dinge um den Kunden zu beruhigen, da garkein direkter Kontakt zur Finanzabteilung stehen würde und er lediglich externer Support sei. Wirklich der absolute Hammer, ich bereue es so dermaßen da überhaupt Geld eingezahlt zu haben.

Portanto, não é muito profissional, mas espero que todo este caso tenha de alguma forma um final feliz e que você consiga o dinheiro no final. Eu sei que neste casino às vezes os levantamentos demoram desnecessariamente e não é algo que um jogador queira experimentar.

Por outro lado, pelo menos você sabe para onde não voltará se conseguir resolver.

Mas você terá que manter a cabeça fria por enquanto.

I just received the payment, I'm pretty sure the complaint here helped indirectly. Thank you all very much for your effort, thank you for your concern, thank you for offering this here!

Thank you Jaro!! Thank you Veronika!!

Ich habe gerade die Zahlung erhalten, ich bin mir ziemlich sicher die Beschwerde hier hat indirekt geholfen. Ich danke euch allen sehr herzlich für eure Mühe, danke für eure Anteilnahme, danke, dass ihr das hier anbietet!

Danke Jaro!! Danke Veronika!!

Excelentes notícias. Eu sei que o cassino não é o mais rápido, mas eventualmente os jogadores receberão o dinheiro. Então eu acho que você tem que se acostumar com tempos de espera mais longos aqui, eu acho. Estou feliz que você tenha recebido seu dinheiro. ☘️🎉😉

De qualquer forma, você acha que dará outra chance a este cassino ou não?

It has already happened to me on 2 occasions that they did not pay me, the last time I waited about 7 days and in the end I lost everything, I would like to file a claim because this time I have withdrawn again and I see that they are going to do the same, please help me

Ya me ha pasado en 2 ocasiones que no me pagan la ultima vez espere unos 7 dias y al final lo perdi todo, me gustaria poner una reclamacion porque esta vez he vuelto a retirar y ya veo que van a hacer lo mismo, porfabor ayudenme

There are plenty of reviews on Trust Pilot from people who have the same problem, and there are pages accusing them of fraud. They don't have a license in Spain, they have one in Curacao. Please help me, or I'll file a lawsuit.

Esta lleno de valoraciones en trust pilot de gente que le pasa lo mismo, y hay paginas acusándolos de estafa no tienen licencia en españa la tienen en curacao porfabor ayudenme o reclamare con demanda

Olá, isso significa que você conseguiu ganhar novamente e tem medo de perder seu dinheiro e o cassino atrasar seu saque? Você já foi verificado no cassino e já realizou saques com sucesso antes?

Você pode registrar uma reclamação sozinho, é claro, mas damos aos cassinos 14 dias, então você ainda terá que esperar até que a equipe entre em contato com o cassino.

Você conseguiria esperar?

I have been trying since October 22, 2025.

to pay out my money.

And when I contact support, they always say that my request has top priority and is in the final stages; everything has already been confirmed.

But nothing has happened for over a week, and it's always the same answer.

That's just ridiculous.

I will probably never see my money.

Ich versuche seid dem 22.10.2025

mein geld auszuzahlen.

und wenn ich den Support schreibe heist es immer ihr Antrag hat oberste Priorität und ist in der Endphase es wurde alles schon bestätigt.

aber seid über einer Woche passiert nichts und immer die selbe Antwort.

das ist einfach nur lächerlich.

ich werde wahrscheinlich nie mein Geld sehen.

Tente manter uma atitude positiva, por favor, e espero que em breve você receba notícias melhores.

Entendi corretamente que sua conta já está verificada? Há alguma informação sobre o saque em sua conta, como pendente ou algo semelhante?

Talvez o chat ao vivo não tenha muitas informações sobre saques e você precise entrar em contato com o suporte por e-mail. Você já tentou isso?