Hello, that must be very inconvenient. What did the casino tell you anyway?
It is intriguing that this casino carries out withdrawals only on weekends; I find that very surprising. Did someone from the casino specifically share this with you?
Olá a todos, gostaria de expressar minha insatisfação com a Rabona, pois eles estão atrasando meu processo de verificação há seis meses, o que me impede de fazer saques. Enviei todos os documentos solicitados e, depois disso, simplesmente pararam de responder.
Por fim, sempre que enviava um e-mail tentando obter informações, me diziam que minha solicitação ainda estava em análise e marcada como urgente. Estou esperando há mais de três meses por um e-mail deles com uma atualização, e nunca me dizem nada de novo, apenas pedem para eu ter paciência. Claramente, eles não querem resolver meu problema e só querem ficar com o meu dinheiro.
Não aposte com essa casa de apostas, porque se você ganhar, eles farão de tudo para não te pagar.
Hello, I truly hope our colleagues will be able to help you. Speaking of which, you used the term "bookmark." To prevent possible complications, have you mainly been involved in casino games? In case the casino has somehow explained what has been delaying the process so heavily. It has indeed been ongoing for a very long time, and it's understandable to be upset.
Bom dia Radka, utilizei a conta apenas para apostas esportivas. Não recebi nenhuma explicação sobre o motivo da demora no processo. Estou muito frustrado com essa situação e gostaria de pedir sua ajuda para entrar em contato com um membro da equipe do Casino Guru para que investiguem o caso e encontrem uma solução.
Oh, I'm afraid we won't be able to help you in this case, since we're not involved in sports betting. We don't have the experts or the necessary insight to handle these situations.
But I can try to give you some advice and at least provide these links, where they might be able to help you. I truly believe they will.
You can find them here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.sportsbookreview.com/sportsbook-complaint/
https://www.askgamblers.com/submit-complaint
I hope your situation gets resolved.
Im in a similar situation myself. I have played on Rabona german website for 1-2 years and never had an issue with withdrawls until now.
Its been 8 days now for a 800 eur payout. I have "talked" to the generic AI support they have where they pretend to be "olivia" and "peter" but they only says generic bullshit things like "its on its way" etc. Regardless of what I say, they say the same thing.
Last thing I did was to give them 48 hours to solve it. They said they will...
Have you tried to contact the casino by email, as well, to get some explanation?
Perhaps it is related to a high amount of withdrawals during this period?
I'm just guessing, you know.
If you don't get your money after Easter, please let us know, and we will try to intervene. Deal?
Have you tried to contact the casino by email, as well, to get some explanation?
Perhaps it is related to a high amount of withdrawals during this period?
I'm just guessing, you know.
If you don't get your money after Easter, please let us know, and we will try to intervene. Deal?
Not by email, only livechat.
But If I dont have my money until tomorrow at lunch time, I will email them saying the time is up.
And yes, I will let you know after easter.
Great.
We'll wait for your update.
Just know that live chat usually doesn't know much regarding withdrawals, as it is up to the financial team.
Great.
We'll wait for your update.
Just know that live chat usually doesn't know much regarding withdrawals, as it is up to the financial team.
Funny enough, I just got half of the sum. No idea of why half though....
Took from 23rd to 2 april. Glad it came at all. Lets wait for the other half 🙂
Is there a withdrawal limit applied, perhaps?
I hope it'll come soon, for sure. 🤞
Olá Kekowitz,
Tenho uma dúvida sobre a Rabona. Participo de um grupo de apostas esportivas e vários de nós já jogamos na Rabona e sacamos nossos ganhos sem problemas.
Eles também relataram ter recebido correspondência do Ministério Público e que houve uma audiência judicial devido a jogos de azar ilegais, tendo que pagar multas e impostos elevados, um deles superior a 40.000 euros.
Então, minha pergunta é: aconteceu o mesmo com você, ou você teve alguma experiência semelhante?
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