Olá, tenho dinheiro no PowBet e todos cancelam. Eu faço saques de dinheiro e todos eles cancelam. Após
Vou à verificação e me diz que não estou verificado e converso com eles e eles me dizem que não precisam de nada e não me deixam verificar sozinho. Quero sacar o dinheiro que coloquei. Não ganhei nenhum bônus nem nada, tudo que quero é receber meu dinheiro de volta e estou desesperado, obrigado
Hi!
They explained the reason? May be you have duplicate account or use VPN? It is impossible just to close the account without explaining the reason
Olá, nada, não me dizem o motivo nem nada.
I have the experience when my account was closed just "per administartion desicion", i think because i won more than 15000, but they closed account (it was in another casino) after cashout of my money
Não, não sou verificado e eles me dizem que não precisam de verificação nem nada e não me dizem por que estão cancelando meu dinheiro.
Since you managed to submit the complaint on your own, I'd say we have some time to dig further into your issue, even here on the forum.
May I ask you what the last thing you spoke about with anyone from the casino was? Don't hesitate to share a screenshot of the conversation or email. Which games did you play? Did anything unusual happen?
Maybe there was some clue to this mystery. I have to admit that it sounds like the casino simply didn't want to deal with you, but let's not make a hasty assumption.
Let me know, please.
A última coisa que falei foi através do chat ao vivo que oferecem na Powbet, pedindo explicações sobre o motivo de eu estar tendo outro saque ruim. Da Powbet dizem-me para esperar 1-3 dias e não me dizem mais nada, nem me dão explicações ou detalhes do levantamento.
Fiz uma aposta esportiva e ganhei, sem receber nenhum bônus ou algo parecido.
Mando um e-mail para eles, os dias passam e não recebo resposta.
Hi, it's definitely not right if the casino doesn't communicate with you and doesn't answer you and doesn't even give you a reason why you still don't have your withdrawal and it's pending. I see that you have uploaded your money via sports betting and unfortunately we at CasinoGuru do not deal with that, so I think that the complaint you have filed will probably not be successful.
However, I can try to help you in advance and I will post you links where you can try to file a complaint as well.
You can find them here:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go for it, let me know how it goes and whether you got your money or not.
você conseguiu pegar seu dinheiro no final?
Kindly use the reply button whenever you'd like to write, or ask a question, so the correct person could get notified. Thank you.
I am having the same problem. I write to the Live-Chat every day and they have no answer why the financial department has not completed my verification. I also asked for contact to a gaming commission which they are subjected and they will not answer me. They give me their email address VIP@powbet.com
Tenho o mesmo problema com POWBET. Eles adiam a resposta à minha certificação toda semana. Enviei todos os documentos. Dizem que foram 3 dias, mas demorou semanas.
Hello, did the casino tell you any reason why it takes so long and why you haven't completed the verification yet ? Is there something wrong with your documents and have they been rejected or has there been no progress since you sent them ?
Anyway, if you say it's been going on for a few weeks, then I'd recommend you to file a complaint here on this link and we'll see what can be done.
Also, if you want to know what you can expect from this process, just take a look at this guide - Complaint Resolution Centre.
I hope you will be able to verify and take your money out.
Powbet don't keep up their own end of the deal. I had withdrawal issues for month and they did nothing about it until I was able to hire a firm ( hyper capital limited ) who put them under pressure until I got my money back.
I am really glad you found some help with that and got your money. Next time, if you find yourself in need of help, please let us know. Please read about our complaint resolution center over here.
Depositei mais de 1500€ e retirei 500€. Meu dinheiro está retido há 5 dias e as respostas são sempre as mesmas
Você recebeu seu dinheiro no final?
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