FórumDiscussão das ReclamaçõesRetiradas por engano são rejeitadas

Retiradas por engano são rejeitadas (página 2)

há um ano por Lippixx
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10242 visualizações 44 respostas |
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há 9 meses

Olá! Está acontecendo comigo a mesma coisa que o usuário lippixx! No meu caso, igual ao dele, toda vez que me pedem uma coisa e quando você consegue, pedem outra e continuamos assim depois de mais de 20 e-mails. Eles não resolvem nada pelo chat e pelo email fazem uma coisa de cada vez para nunca verificarem a conta. Gostaria de saber se existe alguma forma de reclamar.

Traduzido automaticamente:
há 9 meses

Hello. Sorry you find yourself in this unpleasant situation. Do I understand correctly, that you are going thru the verification process right now, correct? When did you request for the withdrawal, please? We give casinos 14 full days for the verification process, as it might be little more time consuming, especially when the first withdrawal is requested. If the casino is not able to verify the player within this timeframe, we recommend the player to submit a complaint here. It is free of charge and our team is always doing the best to get the issue solved. If you decide to do so, just click/tap on this link please. Let us know please, what your next move will be.

Romi
há 9 meses

Solicitei vários saques para experimentar! E todos me negaram, me pediram diversas documentações e me disseram para contatá-los por e-mail. Já enviei tudo várias vezes e cada vez pedem mais coisas. Tenho mais de 20 e-mails e nada mas desde sábado não me responderam mais, não sei qual será o próximo. Se disserem que vão dar 14 dias, vou esperar para ver o que acontece e se não, vou fazer reclamação. Obrigado pela ajuda!!

Traduzido automaticamente:
Josete
há 9 meses

Hello. Sometimes, casinos prefer to reject all withdrawal requests unless the full-scale check is done properly. No wonder players might feel confused, I could say. So now let's focus on the documents for a sec, may I ask if you have had any explanation from the support about why they are asking for more and more documents? Was the reason maybe that you provide those in a wrong format, or that some of your documents were expired, for example? Just trying to understand the reason casino would repeatedly ask for more documents, even though you have already provided them 🤔. Are you aware of what could the reason be, perhaps?

há 9 meses

Eu não faço ideia! A princípio enviei errado porque não queriam que fosse digitalizado e queriam que fosse recente, com no máximo 3 meses, mas solicitei ao meu banco um certificado de cartão que foi assinado eletronicamente no dia anterior para que ficasse em tempo. Eles me pediram os depósitos e eu também enviei para eles.

Traduzido automaticamente:
Josete
há 9 meses

I see. I'm sorry to say that, but without decent cooperation from the casino's side, it's hard to tell whether the documents are now okay and fully approved. Not much to conclude without the casino's direct response; hence, I'd say it's a good idea to give the casino some time to update you properly.

As you now know, we are here for you, so please let us know about any progress. The complaint is still available, so let's see whether you will need it. With luck, you won't. 🤞

há 8 meses

Nada passou no tempo e tudo é problema por não pagar. Já desisti e é isso que eles querem. Só tenho que avisar para não usar o Mystake porque se você ganhar dinheiro não vai consegui-lo daí.

Traduzido automaticamente:
há 8 meses

Olá Josete, pela minha experiência, o que posso te dizer é: arme-se de paciência.

Meu caso foi pior, eles hackearam minha senha e retiraram meus fundos. E foi estranho porque naquela época não era possível sacar dinheiro da minha conta pelo mesmo motivo que a sua.

Então, enviei muitas reclamações. Entre elas: dizer que não iria mais recomendar a minha aposta. Até que de repente me devolveram o que me tiraram. Então mudei a senha. E no dia seguinte comecei a poder sacar tudo.

Lembre-se que você tem que apostar uma certa quantia do seu investimento para poder sacar. acho que foi 1,1

Espero que tenha sido útil para você. Acho que no longo prazo você conseguirá retirá-lo. Não desista.

Traduzido automaticamente:
há 8 meses

Muito obrigado lippixx! Sim, sim, também apostei nisso… Não sei o que mais me restaram para me pedir! De qualquer forma, muito obrigado

Traduzido automaticamente:
há 8 meses

Nada passou no tempo e tudo é problema por não pagar. Já desisti e é isso que eles querem. Só tenho que avisar para não usar o Mystake porque se você ganhar dinheiro não vai consegui-lo daí.

Traduzido automaticamente:
há 8 meses

I think if you haven't gotten anywhere in such a long time, you might as well use our free feature - the complaint. 

You can set it up here on this link. ⬅️

If you don't know what to expect from this process, you can refer to this guide for all the answers you need.

If the casino can't help you and you still have a problem, we'll try. Don't give up, and I believe that if you have lasted long enough, you will last some more time and we will see what can be done. 

You gonna go for it? 

há 8 meses

Não se preocupe e obrigado! Agora que estou informado e que isso não acontece com mais gente, estou satisfeito. No final depositei 450 euros do meu dinheiro e não me deixaram levantar 5.000. Felizmente posso pagar os 450 euros para poder avisar as pessoas que podem perder dinheiro que não podem pagar…. Eu seria feliz!!!

Traduzido automaticamente:
Josete
há 8 meses

What a pity, because I think it's quite a nice sum and in the end you wouldn't give anything for it. 

Nevertheless, I certainly won't force you to do anything if you don't want to. I thought there might be a solution. 

Anyway, I hope you won't have such worries in the future. 🙂

há 8 meses

Não, Josete... você tem que continuar tentando enviar e-mails todos os dias. E mude sua senha de vez em quando, devido a hackers.

Tente enviar o e-mail dizendo que você será forçado a não recomendar o cassino.

Infelizmente, recorrer a meios legais é longo e dispendioso. Já a sede do cassino fica em Curaçao.

Eu continuaria tentando.. boa sorte! 🍀

Traduzido automaticamente:
Lippixx
há 8 meses

Sim, eu continuo! E eu envio e-mails todos os dias! Ontem tentei outro saque e começaram a pedir a documentação do cartão como no início.

Traduzido automaticamente:
Josete
há 8 meses

If you still have problems, feel free to file a complaint with us, as I mentioned, you won't pay anything for it and no matter how it turns out, you can say that you tried to do your best to get your money. I certainly wouldn't let it go if you didn't do anything wrong. 

I hope you can get it all sorted out. ☘️

Jaro
há 8 meses

Ok, como posso colocar isso?

Traduzido automaticamente:
Josete
há 8 meses

I am glad that you have finally convinced yourself and I firmly believe that you can be helped, although I will not be too hasty and promise a positive ending. 

You can open a complaint at this link. ⬅️

If you would like to read more information about what to expect from the whole process, you can find it in this guide- Complaint Resolution Information and Instructions.

I'll keep my fingers crossed for you in your situation and that everything is resolved fairly. If you have any additional questions just ask, I will be here. 🤗

há 8 meses

Did I see that my mistake, Mystake casino has had 522 complaints here and the Guru still approves of them?

8.8 ???????

Safe?

Are you kidding? Why do you rate them an 8.8?

brmasucci
há 7 meses

Well, if we are talking about complaints, they have one single unresolved complaint, which I think is really quite good for so many. I'm not defending the casino of course, but from the number of people who apparently play there, it's a good statistic. 

Of course, why they have such a rating you can find clearly written here. 

file

há 7 meses

Jaro,

Have you yourself ever played there? I was excited to find such a diversified lineup of slot manufacturers available. I usually test out a low deposit on casinos I don't know. I wish I could rely on your reviews, but I can't.

I went there, deposited 70USD and to my dismay, more than half the slots failed to load. I like Betsoft for stability, platypus for some fun games, they even have some RTG that I've never seen a site share RTG with any other brands, but they do include some. Another long story short, I'm lucky to salvage 55USD but that was a major struggle. Why? No Betsoft would load, no message and platypus the same way. Would not load. Many others would not load. Terrible news for me.

I am in the U.S. and Betsoft and Platypus are always available in my region. I finally had to contact support. First reply was the usual stalling question can you send a screenshot. Useless. I asked do I really have to send a screenshot of a black, blank page. But I did. Support immediately said that they are not offered in my region. However, when I selected slots that weren't available to me for real, I'd get a message saying so. Support knew nothing else to say to me other than the slot manufacturers decide regional offers themselves and we can't do anything for you. Sorry for the inconvenience.......blah. I don't need an apology and hate when casinos resort to doing that.

Not such a long story short, I apologize. There T&C said nothing about timing of withdrawals so that was a crap shoot. I surprisingly received my withdrawal the next day. To be clear, their FAQ and T&C are very incomplete. The entire experience was awful. Disappointed about the inability to be able to load slots I thought were available. Support giving me bullshit excuses. Trying to salvage any of my deposit, I got lucky, so I knew getting out of there with anything would be almost impossible.

I'll answer any questions you have. In my opinion, and I've played many, many online casinos, is that this casino is far more terrible than you guys say. Incidentally even though I was not asked to try different OS and browsers, I did try another mobile device with the same results. I was told to clear cache and restart browsers. That statement is getting old too. Any gambler knows to do that first. My final conclusive opinion of this casino is they do not live up to the facts you publish here. The bragging of being a large casino proved to be insufficient. I have learned that even the largest and wealthiest online casinos could give a shit about lying and performing very, very poorly. There you have it Jaro. Everyone has an opinion and as a very knowledgeable online casino player, I say you shouldn't even play here. It's a hassle and a very poorly run online casino getting wealthy off of their customers by using low life tactics.

Editado pelo autor há 7 meses
há 7 meses

One more thing. They only offer a small sample of the slot machines for each manufacturer they claim to make available.

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