Saque cassino spinado

Spinado Casino does not want to make the payment

Every time I decide to play and win I have trouble withdrawing

Olá, sinto muito que você esteja tendo problemas para fazer retiradas. Mas gostaria de começar perguntando se você poderia nos fornecer o endereço url para adicionar este cassino e revisá-lo, porque não o temos em nosso banco de dados.

Em relação ao e-mail que lhe enviaram, eles escreveram sobre a regra de múltiplas contas. Você já teve outra conta no cassino? Se é a isso que eles estão se referindo, então obviamente esse é o problema: por que você não pode sacar dinheiro. Você está ciente de algo assim?

They sent me an email apologizing and saying it was a mistake and that they will make the payment. Thank you

A meu ver, são boas notícias, então ficaria feliz se você nos informasse quando o dinheiro chegar e se eles mantivessem o que disseram.

De qualquer forma, ainda poderíamos usar um link para o cassino para adicioná-lo ao nosso banco de dados. Seria possível postar por favor? 🙂

hello! I believe this is the same Casino where they confiscated my winnings and I was unable to file a complaint because I couldn't find it on the list.

https://spinado.com

Olá, seu problema ainda persistiu ou não? Quanto tempo se passou desde a situação com seu dinheiro?

Gostaria de acrescentar que se o casino não estiver na nossa base de dados, pode escolher qualquer outro casino e descrever o que lhe aconteceu e mencionar na descrição a que casino se trata. Nossa equipe irá então reescrevê-la na reclamação e lidar com ela posteriormente.

Hello!

My balance was confiscated by Casino SPINADO on the grounds that I had won by circumventing the bonus betting rules.

I made a deposit and received the bonus amount, however according to the terms the actual balance is used before the bonus balance. After a few hours of playing, I accumulated the amount of R$10,000.00, so I called Casino support to find out if it would be possible to cancel the bonus and make the withdrawal, as I hadn't used it. In the chat they confirmed that I could cancel and withdraw the amounts, they informed that only the bonus balance would be lost. And that's exactly what happened, I canceled the bonus and the bonus amount was debited from my account. After requesting a withdrawal of R$3,000.00, as it was the maximum amount allowed, the request remained pending for approximately an hour until I received the email informing me that my balance was confiscated for having bet over R$9.00 with a bonus.

No winnings were obtained with a bet greater than R$9.00, none! Bets worth more than R$9 are blocked at this casino, generating a pop-up warning and preventing spins, as that is exactly what happened when I CARELESSLY increased the bet to R$10 at GATES OF OLYMPUS, where I had the first win and bet of R$6. Yes, it was JUST ONE SPIN and it was blocked, I just reviewed all my bets from yesterday.

I didn't even use the bonus balance. I have screenshots of all winnings and even the chat conversation confirming that the bonus was not used and the authorization to cancel.

The rules of this Casino are ABUSIVE and CONTRADICTORY, to my surprise I found out during the chat when I was trying to resolve the amount they IMPROPERLY confiscated.

The agent's exact words in the chat were:

"In this case, it is not allowed to bet more or less than double the last bet when you have an active bonus. For example, if you are betting 9 reais, it is not allowed to bet less than half of that on the next round

you need to gradually reduce

Marianne" I'm amazed by this,

and during games there is no warning about.

NO WINNINGS WERE OBTAINED BY INFRINGING THE RULES!

R$9,000.00 was confiscated from my balance after requesting the withdrawal, after playing for hours only the deposit amount appears in my account.

I request help from Casino Guru to resolve this.

I did not find the casino "Spinado.com" in the list to open a complaint.

Pois bem, como descrevi na minha resposta anterior, registe uma reclamação e escolha qualquer casino e explique o seu problema, incluindo o nome do casino onde isso aconteceu consigo.

Pelo que entendi, você cancelou o bônus e afinal não jogou com ele. As apostas de 12 reias que você fez foram quando recebeu o bônus ou depois de cancelá-lo? Acho engraçado que eles tenham dito que estava tudo bem e depois disseram que não e pegaram seus ganhos. É bom que você tenha provas, então precisará delas.

Além disso, a segunda aposta deve ser sempre metade do tamanho menor, você leu isso em algum lugar nas regras do bônus?

Certifique-se de abrir uma reclamação aqui neste link e vamos ver se podemos ajudá-lo.

Hello! Thanks for responding.

I checked my bets and it was actually ONE spin of R$10 which was blocked by the Casino at the same time, generating a pop-up alert.

I asked Casino support why they didn't confiscate my first winnings, as it was in the same game where they accused me of betting over the limit and the answer was:

"Hi, Marianne!

The rule only mentions bets with a value greater than 9 reais, the gain obtained with the bet of 7.50 does not constitute a break."

All my winnings were with bets below R$9, so according to their response none of them constitute a break. They still confiscated my winnings

I have proof of all this exposed here.

I will open a complaint

Hello!

Yes, the problem persists. The amounts were not returned and Casino insists that I am wrong even though there are contradictions on their part.

I opened a complaint yesterday detailing this case and attaching all the attachments that were possible to send.

Isso me parece uma explicação bastante absurda. Afinal, se estamos falando de aposta máxima, não deveria se referir a quanto você ganha. Se você quebrar esta regra então eu entenderia o que o cassino está dizendo, mas se você quebrou a aposta máxima e portanto não ganhou mais de 9reias naquela rodada então nada aconteceu de acordo com o cassino, isso faz um absurdo absoluto para mim.

Então foi uma boa jogada você registrar uma reclamação e vamos ver até onde nossa equipe chega. Espero que possamos lançar alguma luz sobre todo este caso.

Vou manter meus dedos cruzados. 🤞

Hello!

exactly. I think everything that Casino did is absurd, that's why I came here to ask for help to resolve this situation.

As I mentioned, due to complete carelessness when adjusting the bet, I made ONE spin worth R$10 and a pop-up appeared on the screen notifying me of the bet limit. No winnings were obtained with a value greater than the limit and according to the casino itself, winnings with bets lower than the limit of R$9 do not constitute a breach of the rule. So I understand that no winnings could have been confiscated, as all winnings were obtained respecting the betting limit, as per the attachments included in the complaint.

I will be responding in that thread with the requested data for investigation. Thanks!!

This email received from the casino says that they confiscated all winnings received legitimately for placing the R$10 bet and that it is in accordance with the Casino's rules. However, the terms are not clear which winnings will be confiscated if any rules are broken.

when reading the terms after having the winnings confiscated it says "winnings may be confiscated" and the rules that can lead to this. Not in a clear and objective way in my opinion, everything seems to be between the lines for the Casino to use in the way it suits it.

Sim, você pensa bem e dá tudo o que precisa para a equipe que trata da sua reclamação e também pode me atualizar no fórum, pois estou bastante interessado em saber como isso será resolvido. Vamos ver aonde isso vai dar, porque parece uma situação bastante estranha.

Também estive olhando suas capturas de tela e certamente foi gentil da sua parte publicá-las. Se um jogador quebrar a aposta máxima, entendo que o cassino confiscará os ganhos, mas cada caso é individual e acho que você deve levar em consideração que não ganhou nada com essa aposta e, no geral, encontro alguns dos argumentos um pouco ilógico do lado do cassino.

Então, vamos esperar para ver como a reclamação evolui e o que nossos especialistas descobrem. Espero um resultado positivo.

Hello!

Thank you for your willingness to help me resolve this situation as best as possible.

Certainly, the casino's guidance is quite contradictory. Since it is stated in the terms that the balance is separate (real and bonus) and it does not necessarily include confiscation or which winnings will be confiscated, etc. As I mentioned earlier, there is nothing clear about the casino terms.

I received a call from my account manager, who was not aware of the case until the call, because from what I understand, they changed the management of my account at the casino and did not review this situation. She was also quite confused by all of this. I detailed the case to the manager who informed that she would "try" to resolve this situation, but without promising a refund.

I'm more confused every day and I hope I can resolve this and get my winnings back.

Para falar a verdade, eu também me perderia nisso, porque se você continuar recebendo alguma outra resposta, provavelmente não conseguirá acompanhá-la. Então, vamos ver o que o cassino propõe e se eles podem resolver o problema de alguma forma ou não. Mas provavelmente seria melhor se o fizessem.

De qualquer forma, esperarei sua próxima atualização e veremos.

Hello!

It's been a week since the manager's call and I haven't heard back. I think it's unlikely that Casino will reverse this on its own. Unfortunately

I have requested an Excel report of all my bets on the day they confiscated my winnings several times and the casino refuses to provide it, saying I can check it on the platform.

I would like to note that the casino has changed the terms, including a rule that you cannot play slots with RTP above 97% using the active bonus. Among other changes.

which reiterates abuse of limitations as there is no VISIBLE RTP percentage in each game. Soon it will be another rule that benefits the casino to confiscate winnings. This rule was included after the confiscation of my winnings, but I am exposing it here as further proof of the "trickery" of the terms.

I attached images of the games, which proves that the RTP of the games is not visible in the open complaint.

Só espero que nossa equipe de reclamações consiga obter mais informações do cassino. O principal é que o casino tem de comunicar connosco e ser capaz de fornecer todas as informações necessárias. Vamos esperar e ver. Vou manter meus dedos cruzados.🤞