há 10 meses
Contra a mesma coisa que eles rejeitaram contra
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Verificação Bruce Bet (página 2)
há 10 meses
há 10 meses
há 10 meses
Yes, I can see from the first screenshot that you need to verify the payment method and you also need to send a screenshot from your online banking. So you'll need to give the casino some time to look at it and tell you everything is alright. In the second screenshot I see that live chat is trying to advise you to upload your account statement with the transactions for the whole month and you say it was rejected again. Did you get a reason why ? I have a feeling that you might be doing something wrong but I don't know what as I don't see the reason for the rejection. It is quite clearly written what is needed and I think it should not be a problem to deliver it, but there is always some mistake if it is rejected. How long have you been trying to verify ? Have you tried asking in live chat what you have to do to make sure all the documents are correct ?
I would also ask you if it would be possible to share screenshots and reports in one text for clarity. Because if you share 4 screenshots and two of them are always the same it's quite useless.
Thank you and I will wait for your reply.
há 10 meses
Olá, também tenho problemas com o casino, carreguei todos os documentos e sempre dá errado não importa como o faça, todos os 4 cantos estão na frente e no verso do cartão de identificação dos documentos,
Endereço carregado e recibos de pagamento são sempre rejeitados.
Depositei uma aposta de 100 euros com o dinheiro do bônus entre 0,50 centavos e um euro
Você pode por favor me ajudar
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há 10 meses
Hey, what is the specific problem with your documents since you can't verify ? Did the casino tell you a concrete reason and what you should do to get your documents accepted ? The most common issue is usually that the information is not visible or that some of the things that the casino asks to be on the document to be visible are missing.
So let me know how it is, I will wait.
há 10 meses
Olá
Então eu carreguei tudo que você precisa, dizia que supostamente não tirei foto do verso da minha carteira de identidade, mas tirei,
Ontem carreguei tudo de novo, agora está em análise novamente,
O que devo fazer se isso não for aceito novamente?
Fiz isso para que todos os cantos dos documentos possam ser vistos
Atenciosamente
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há 10 meses
Let's see what the casino says to what you sent yesterday and then we'll see. It is always necessary that the information is clearly visible and that the documents contain everything necessary. If it was rejected again, we could find out what the issue is based on the casino's reason.
How long have you been verifying ?
há 10 meses
Fiz a verificação na tarde de terça-feira e recebi a notificação ontem à tarde.
Acabei de enviar tudo novamente por e-mail
porque eu gostaria de ter meus ganhos
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há 10 meses
O cheque foi rejeitado novamente, embora eu tenha carregado tudo. Desta vez, o extrato bancário, que carreguei com o histórico, aparentemente está faltando
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há 10 meses
há 10 meses
Obviously you will need to work with the casino and provide everything they need, although I can see from the screenshots that you are trying. Since you sent them the bank statement as well, we'll see how it goes from here. Everything else is accepted so far if I read correctly.
Let me know if the verification was successful and the last document was accepted by the casino.
há 10 meses
Não, ainda não foi feito
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há 10 meses
há 10 meses
Antes de me cadastrar queria alterar o endereço mas não foi possível. Então entrei em contato com eles e eles disseram que fariam isso
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há 10 meses
E não entendo o que o pagamento tem a ver com o endereço
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há 10 meses
Hello there.
In my opinion, it all makes quite sense, and luckily, I don't see any signs of issues.
As Polly explained: your address will be changed, and in addition to that, your account needs to pass additional verification, because before your withdrawals are accepted, your account needs to be fully updated and verified.
Thus, the link between your address and the payout is quite narrow, I'd say.
Your withdrawal will never be accepted unless your account data is accurate, which is determined through the verification process, also called the KYC (Know Your Customer). It sounds complicated, though it's normal.
Do you play in many online casinos, by the way? I'd say the KYC appears every time you wish to withdraw funds for the first time.
Are there other aspects that concern you? We'll be here for you. 😉
há 10 meses
Ei, o pagamento nunca é aceito
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há 10 meses
Enviei tudo minha confirmação de inscrição atual
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há 10 meses
Mudei o endereço há duas semanas
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