Hello,
I can see how emotional this situation is for you and I am not dismissing that at all. But please understand this important point:
I do not know the details of your complaint or the outcome you received. I am not part of the Complaint Team and I am not familiar with any evidence that was reviewed. That means I cannot defend or explain anything specific here.
If you want to continue discussing this with me here on the forum, I truly need you to be more specific about what exactly happened and what part of the decision you disagree with. And please, do so without calling us scammers or partners of anything illegal, because that only builds a wall between us and makes any conversation impossible.
Right now, it feels like you are expecting me to justify something I have no insight into, and that does not lead anywhere good for either of us. We are two people talking. One is trying to understand the situation, and the other is hurt and angry. I get that. But we can only move forward if we talk to each other, not at each other.
If you want to explain what exactly you feel was unfair, I am here to listen. If the only goal is to attack us, then there is nothing useful I can add.
Ok so I recap here what happened so all the people here can read and do an idea also of how you act. Some people already liked my post about.
-in august I play and lose on fatpirate
-i contact by phone the vip manager to close the account permanently for gambling issues
-account closed as per their mail without any possibility to reopen
-same vip manager contacts me in September to ask me to reopen the account giving a bonus. An account that for their statement could never again be reopened. This exploiting my gambling issues
-I lost lot of money
-tried to suicide me
-they closed the account
now do you think all of this is fair?tell me. And I’m not here to find moral support. But basically tell me because I had a look on several resolved claims, when did u do?usually is the user resolve or the casino resolve and you do nothing
just got confirmation from their support in any case an account is reopened it must be with declaration of accepting terms and filling template of responsible gambling
