Hi everyone,
I would really appreciate some advice from people who have experience with chargebacks or Ombudsman cases.
My case involves around 30 transactions made through Apple Pay with 11 different merchants. Later, when I checked the transaction details more carefully, I noticed that the funds from all these transactions appear to have been sent to the same bank account.
I reported this to my bank and requested a chargeback. I explained that when I authorized the payments through Apple Pay, these merchants did not appear during the authorization process, as the payment seemed to be for a different service.
I also want to clarify that I never told the bank that this was related to a casino, and I have never mentioned gambling in my complaint.
However, the bank later (After 2 months)responded to the Ombudsman stating that I authorized the payments myself and therefore they did not initiate a chargeback and is no clear evidence of MCC misprentation
The Ombudsman has now informed me that, they are waiting for my final reply before making a decision.
My main concern is that although the transactions appeared under 11 different merchants, the funds seem to have been transferred to a single bank account.
Is this normal? Shouldn’t different merchants normally have separate settlement accounts?
Could this indicate payment aggregation or transaction laundering, and could this strengthen my case?
Also, could anyone advise me on how I should respond to the Ombudsman at this stage? Do I still have any realistic chance of winning this case?
Any advice would be greatly appreciated. Thank you.
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