É assim que funciona. Mentira atrás de mentira. Enviei uma mensagem à Administração da Loteria sobre essas últimas mentiras e o recurso à licença finlandesa, e acredito que o assunto será processado muito em breve. Também recomendo recorrer contra o marketing direcionado à Finlândia e as violações de proteção ao jogador, para que a obtenção de uma licença finlandesa se torne impossível para Ross Parkhill e os outros criminosos da White Star BV .
Ótimo! Acho uma loucura ter que depositar se você quiser ser bloqueado. Além disso, se você nem receber o dinheiro depositado ao fechar a conta. Então, na prática, você tem que rolar esse depósito e depois sacá-lo. É algo que se espera de um viciado em jogos de azar... Pelo menos eu não consigo parar de jogar se já comecei e ainda sobrar dinheiro. Vou jogar até o saldo chegar a 0e.
You obviously have your standpoint. I won't oppose you. I'm just sad to see that after everything I explained, you keep saying the same. However, I appreciate your approach. I hope one day you will be ready not to play in casinos at all.
Mas também não é justo que um cassino exija um depósito para encerrar sua conta? Além disso, quando eles têm uma regra de que você perde seus fundos se encerrar sua conta = o que significa que você é forçado a jogar com os fundos.
Quando, na verdade, você não pode criar uma conta em um cassino instantâneo sem fazer um depósito, ou seja, você não pode bloquear uma conta sem fazer um depósito.
It depends on the specific situation—it makes sense, for example, when a player has an active balance yet an unverified account with no previous withdrawals. In such a case, the initial deposit may be necessary.
As I said, however, vulnerable players are not the majority and thus should avoid more dangerous sites, which, in my opinion, include quick- registration casinos, anonymous casinos, purely crypto casinos, or casinos that, for some reason, require a deposit upon registration.
It is the player's choice in the first place.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
And even when they clearly have this "techinal reason" as the reason why they can't block you registering, they could easily take responsibility and deny you from using their sites. What I mean by this is that they could answer that we don't allow you to use any of our casinos. And for example any bets will be voided from now on. At least for me even knowing that would totally make me not want to use their sites anymore.
I wonder how this goes if I would win from their sites. Could they cancel any withdraw based on that I asked to block this casinogroup? I think they could easily do this, and probably that too would be totally allowed.
Casino Guru, as expected, concluded that my complaint is unjustified. I think this, along with the blame Radka set on problem gamblers in this thread goes on to show who's side they are on. It's great that they publicly and openly endorse casinos making up rules that straight up abuse people. Now casino owners know that they have an even greater advantage! I will continue my battle in the local GA group as well as gambling therapy and will be sure to inform people that if they need an unbiased mediator that certainly isn't Casino Guru.
Provavelmente a mesma coisa vai acontecer comigo, que meu recurso será rejeitado. Espero que você consiga seguir em frente na vida e que um dia consiga parar completamente de jogar. Não deixe que nada assim arruíne sua vida. Quero acreditar que existe carma, e que essas pessoas que ganham dinheiro de fontes erradas ainda o sentirão.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
Well, I really admire your insights, and I have responded to everything of importance in this thread. I'm not familiar with Finnish law or local regulations, so I feel it is not a beneficial idea to get involved anymore.
But I still hope we all agree that the main point is to stay away from casinos. In that regard, I really have nothing else to add further. So, I'm done responding to "lemon squeezing", if you don't mind.
Get well soon, and I hope you can overcome this.
I received an official note from the Complaints Team at Big Lucky. As per usual, they had not even read the details. They just wrote a standard message that they have not breached their rules. Which is simply not true. However, I think Casino Guru should relabel themselves as Guru for Casinos. This for the fact that they endorse and encourage shady rules and always take the casinos side 🙂 Their attitude of telling gambling addicts to refrain from playing is also just awesome!
Minha reclamação também foi rejeitada aqui, embora o cassino tivesse sinais claros de seu próprio vício. Os cassinos não têm motivos para não impor restrições. Só porque a licença de Curaçao permite que eles ajam assim, eles se aproveitam disso ao máximo. Esses grupos de cassinos não são realmente responsáveis. Eles até admitiriam suas próprias ações, em vez de mentir e fingir ser alguém que não são. O fato é que agem assim porque uma pessoa viciada em jogos de azar é apenas lucro para o cassino. Pelo menos não consigo pensar em um único motivo que impeça a imposição de restrições se a pessoa as solicitar repetidamente. Além disso, mesmo que não pudessem impor restrições, poderiam pelo menos dizer que você não tem o direito de usar o site, etc. E parariam de aceitar depósitos.
Por exemplo, a Dama NV pode bloquear todos os seus cassinos, mesmo que alguns tenham licença para a Estônia e outros para Curaçao. Além disso, os sites são completamente diferentes entre si, geralmente com atendimento ao cliente e administração diferentes.
I'm really sorry to see that neither of you read what I was explaining. Consider this to be my last contribution, since it leads nowhere.
Kindly consider acting in accordance with all the details I have explained and stop expecting the casino to act like you want them to.
This is the biggest and most brutal mistake.
"Dear yoyeli,
Thank you again for your continued engagement. We genuinely understand how difficult your situation is, and we acknowledge the effort you have made to protect yourself from gambling-related harm.
After a thorough evaluation of all the information and evidence shared, we must respectfully conclude that we are unable to uphold your complaint.
As stated in the casino’s terms, each brand under White Star B.V. is operated independently due to technical limitations. While it is clear that you reached out to the casino group on multiple occasions and made repeated and urgent requests for self-exclusion, we have not seen evidence that a specific exclusion request was submitted or applied to the Big Lucky brand prior to your registration and deposit.
We understand and sympathize with your point that registering via Pay n Play effectively requires a deposit, which complicates the process for vulnerable players. Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player. I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard, and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in this casino.
I can only recommend that you contact the licensing authority, as they have better tools and options to help players, and they are able to investigate such cases more thoroughly."
+
Mag7
From our point of view, GCB-licensed casinos are not obligated to extend self-exclusion to associated brands. If you are referring to any particular regulation enforced by the licensor, it's not clear which one.
Refer to the Responsible Gambling section of our article about the licensor (English version of our website): https://casino.guru/licensing-authorities/curacao-license
Unfortunately, we believe you need to exclude yourself from each online casino where you create an account to be protected.
I've explicitly explained those situations on the forum several times because they're likely to come up again. Unless you stop registering at casinos, of course.
Please protect yourself based on current reality, not expectations. 🙏
Bem, eu ainda acredito que, quando uma pessoa solicita um banimento permanente, o cassino não deve reabrir a conta sem um período de reflexão. E eu ainda mantenho essa posição.
Sure, reduced to absolute minimum. From practical today's point of view there is always the second part 🙁
If I may, I wish you all the best!
Denunciei a fraude ao meu próprio banco e eles estão tentando reaver o dinheiro o mais rápido possível. Se ninguém mais intervir, acho que conseguirei justiça dessa forma. Se esses golpistas tentarem recuperar o dinheiro, não terão proteção legal, porque, embora o Casino Guru aparentemente presuma que sim, essas regras absurdas não se sobrepõem às leis oficiais dos países.
Ótimo. Por favor, me conte como foi e se você recebeu seu dinheiro de volta. Espero que dê certo.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
