NineCasino - As retiradas dos jogadores são atrasadas por um problema no sistema.

I registered, made deposits, and won €600. However, the system got stuck during the withdrawal process. Now, I cannot access the application or the link.

Έκανα εγγραφή έκανα και καταθέσεις και κέρδισα 600€ .είχε κολλήσει στην ανάληψη και πλέον δεν με αφήνει να μπω ούτε στην εφαρμογή ούτε από τον σύνδεσμο.

Dear kristivraxwrith,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation you are facing.

Do I understand correctly that you are currently unable to access the casino website? Have you tried clearing your cache and cookies, deleting your browser history, and changing the browser or the device you use for playing at the casino?

Have you made any successful withdrawals before?

Could you please confirm that you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have authenticated and tried to log in from a different device and the same thing happens again.

https://www.gamingcommission.gov.gr/Forbidden-Black-List.htm

έχω κάνει ταυτοποίηση και δοκίμασα να μπω από διαφορετική συσκευή και π΄άλι το ίδιο γίνετε.

https://www.gamingcommission.gov.gr/Forbidden-Black-List.htm

It seems that the casino website was blocked by the Greek government. Have you tried contacting the casino customer support via email support@ninecasino.com to inquire about the possible solution? If you have, what was their reply?

Today I saw the money in my account. They contacted me and sent me a link that got me to their page. I have no complaints from the casino except for the problem with opening the page and I made the withdrawal quickly once the identification issue was resolved.

Σήμερα είδα τα λεφτά στο λογαριασμό μου . Επικοινώνησαν μαζί μου και μου έστειλαν ένα σύνδεσμο που κατάφερα να μπω στη σελίδα τους. Δεν έχω κάποιο παράπονο από το καζίνο εκτός από το πρόβλημα με το άνοιγμα της σελίδας και την ανάληψη την έκανα γρήγορα από την στιγμή που λύθηκε το θέμα της ταυτοποίησης.

Dear kristivraxwrith,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru