1Red Casino - A desistência do jogador foi adiada.

Hello,

The casino refuses to pay me my money; they are forcing me to withdraw it via email instead of through my bank account, and I don't know where that money will end up.

My deposit slip is approved and loaded, but my withdrawal has been rejected 10 times citing the same reason.

I've completed my KYC and they're withholding my money without explanation. I've spoken to support and they haven't given me a solution.

I've attached my bank statement and the chat confirmation that my MACH account is approved for withdrawals.

They are forcing me to withdraw my money to a number ending in 1979*

Hola,

El casino no me quiere pagar mi dinero, me obligan a retirar mi dinero mediante un correo electronico y no a mis datos bancarios que no se a donde llegara ese dinero.

Tengo mi comprobante de deposito aprobado y cargado, me han rechazado 10 veces el retiro aludiendo a lo mismo.

Tengo mi kyc completado y estan reteniendo mi dinero sin explicaciones. He hablado con soporte y no me dan solucion.

Adjunto por aca mi cartola de banco y el comprobante del chat donde dice que mi cuenta MACH esta aprobada para retiros.

Me obligan a retirar mi dinero a un numero terminado en 1979*

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear carloscazzely1,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do you currently have any pending withdrawal requests?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear carloscazzely1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina