1Red Casino - A retirada do jogador foi adiada.

Hi everyone,

I played on 1red at the end of last year and was pretty lucky, managed to make a few 5 figure wins. The payout process started out terribly back then, but worked out in the end with a decent delay.

Now I wanted to play online again.

I deposited €50 on July 15, 2025 and played my balance up to €5557.55.

I tried to withdraw €4000 on July 16, 2025. This was rejected as the daily limit is now 1k, the monthly limit is 10k. Apparently my on-site level is not high enough and live games (BlackJack for example) do not contribute to level up.

So I tried to withdraw 1k instead.

Since then it's been on "pending" and it doesn't seem to be paid out easily.

Although their own ToS says they will pay out within 48 hours.... they don't!

The funniest thing is, when they pay out my 1k, I have to wait 24 hours before I can make another withdrawal (and then I can wait 48+ hours for that one, and so on. So I may well be waiting almost a month for my 5k balance).

This is super misleading from their site. In the meantime, i set myself a loss limit of 1€ on the site, so that i dont gamble it away, cause thats what these guys want!

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Hey there,

1Red clearly states in its own ToS, that they pay out within 48 Hours.

Its been more than 4 days now and they still havent moved a muscle. Such a scam casino.

I have made very big withdrawals in the past, im fully verified, all my deposit methods are verified. This is such a bad casino.

The first 1k withdrawal has been sent out today. After days of waiting. What a miracle.

Now I’m waiting for the rest of it to be send.

I'm glad to hear that you received the first part of your winnings. Have you requested a new withdrawal in the meantime? What is its current status?

I requested a new 1k withdrawal on 22 Jul 2025, 11:02 German time.

Its still on pending, hasn't been sent yet.

So now i got the second payout. Now i have to wait for another 24 hours before i can request a new withdrawal. 

Hi, i received another 1000€ today. 

Now i have to wait for another 24 hours before i can request a new withdrawal.

I just found out, that i have been suspended from the site from playing.

Hi, whenever i want to open a game, it says "Oh no...

Your account has been temporarily suspended.

If you have any questions please contact our Support Team."

The support team told me: "You need to wait for the funds to be withdrawn. During this period, your account is suspended."

further adding: "This is due to a decision by the administration. I will let you know as soon as I have any news."

How scammy is that. Im really interested what they will do when I withdrew all my money. Probably blocking my account lol.

Thank you for keeping me updated. I'm sorry to hear that your account has been suspended. However, the good news is that you should still be able to request the withdrawal of your remaining balance.

To assist you further, could you please specify the following:

• When exactly did you submit your most recent withdrawal request?
• How much money is currently left in your real-money balance?

I received the following withdrawal:

1000€ requested on 16 Jul 2025, 15:32 — received on 21 Jul 2025, 11:03

1000€ requested on 22 Jul 2025, 11:02 — received on 25 Jul 2025 15:39

1000€ requested on 26 Jul 2025, 15:26 — received on 27 Jul 2025 16:20

1000€ requested on 28 Jul 2025, 18:36 — pending since.

I have 1554,55€ in my withdrawable balance (plus the 1k, that's still pending= 2554,55€ not paid out yet)

Thank you for your response. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. Usually, we recommend players wait up to 14 days for their withdrawals to appear in their accounts. If you do not receive your winnings by 11 August, kindly let me know, and we will continue with the investigation.

I received the following withdrawals:

1000€ requested on 16 Jul 2025, 15:32 — received on 21 Jul 2025, 11:03

1000€ requested on 22 Jul 2025, 11:02 — received on 25 Jul 2025 15:39

1000€ requested on 26 Jul 2025, 15:26 — received on 27 Jul 2025 16:20

1000€ requested on 28 Jul 2025, 18:36 — received on 04 Aug 2025 10:42

1000€ requested on 05 Aug 2025 12:03 — withdrawal request approved on 06 Aug 2025 12:08

The last withdrawal was "approved" by 1Red. But I haven't received it yet. All other withdrawals were sent with Instant Transfer and I received them immediately in my bank account. I haven't received the last one yet.

I will keep CG updated on whether or not I receive it within the next 2 banking days.

Hello. The last two withdrawals were: 

1000€ requested on 05 Aug 2025 12:03 — withdrawal request approved on 06 Aug 2025 12:08

554.55€ requested on 07 Aug 2025 12:54 — withdrawal request approved on 08 Aug 2025 13:10

Both withdrawals have been approved, but not received. I received every other withdrawal instantly in my bank account. But the two recent ones are not showing up. Idk if they have really been sent. 

Thank you for letting me know. Have you received any updates regarding the remaining two withdrawal requests from the casino?

Hello. No, nothing new. I have not received these two payouts. I doubt that they have been sent. Bank transfers don’t take that long.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ProfitPilot,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika