20Bet Casino - A conta do jogador foi encerrada com retiradas não resolvidas.

Hello, I'm Ciro. For a few days, I've been playing on 20bet. Yesterday, while playing, I lost a total of €1,300. However, with a stroke of luck, I managed to recover it, reaching an amount of €2,976.

I tried to withdraw the money, but only one out of six bank transfers was credited to me. When I asked for explanations, they closed my account, accusing me of having a gambling addiction. For my own good, they closed the account, and the other five withdrawals were reversed. Now, my account still shows €2,500, but they say the withdrawals have been processed. I can't access the account, and they claim that the funds should be credited to me within 1 to 5 business days. Should I believe them?

Salve sono Ciro da qualche giorno giocavo su 20bet e ieri mentre stavo giocando perdevo la somma di 1300€ ma con una botta di fortuna sono arrivato a recuperarli arrivando ad una somma di 2976 €

Ho provato a prelevarli ma un solo bonifico su sei mi hanno accreditato chiedendo spiegazioni mi hanno chiuso il conto accusandomi di essere ludopatico e perciò mio bene mi chiudono il conto gli altri cinque prelievi stornati hanno fatto si che ora sul conto ho ancora 2500€ ma i prelievi mi dicono che sono stati elaborati ma non posso entrare nel conto dicono che dovrebbero essermi accreditati da 1 a 5 GG devo crederci?

Dear cirobencivenga1989,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear cirobencivenga1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.