20Bet Casino - Jogador enfrenta problemas com depósitos não contabilizados.

I deposited 50 euros nine times in one day at 20 Bet, as evidence shows. However, my player account only shows 400 euros. Despite sending a screenshot, the casino is not being cooperative. They also refuse to give me the transaction numbers for the 8 deposits that did make it to my account. Because of this, I can't ask my bank to reverse the transactions.

Kind regards,

Ich habe bei 20 Bet nachweislich an einem Tag 9mal 50 Euro einbezahlt. Auf meinem Spielerkonto sind aber nur 400 Euro angekommen. Trotz Übermittlung eines Screenshots ist das Casino nicht kooperativ. Es gibt mir auch nicht die Transaktionsnummern der 8 Einzahlungen, die auf meinem Spielerkonto gelandet sind. Somit kann ich meine Bank auch nicht veranlassen, eine Rückbuchung durchzuführen.

Freundliche Grüße

Dear lillypeter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Unfortunately, I cannot have the bank make a chargeback because I don't know which transaction didn't arrive. The casino would have to give me the 8 other transaction numbers, which it doesn't do

Leider kann ich keine Rückbuchung bei der Bank durchführen lassen, weil ich nicht weiß, welche Transaktion nicht angekommen ist. Da müsste mir das Casino die 8 anderen Transaktionsnummern geben, was es nicht tut

Dear lillypeter,

I strongly advise against initiating a chargeback at this stage. Please ensure that you forward all relevant bank statements to the casino so they can assist in locating the missing funds. Kindly note that this process may take up to a month after all documents are submitted.

Please keep us updated on any progress.

Best regards,

Nick

I sent the casino a screenshot showing all 9 transfers and their transaction numbers. It is the same one that I sent to you. I don't think I could provide any more information. And the casino keeps writing to me saying that all 8 transfers have been credited to me.

What do you want to do there?

Ich habe dem Casino einen Screenshot übermittelt, auf dem alle 9 Überweisungen samt Transaktionsnummern ersichtlich sind. Es handelt sich um den selben, den ich auch Ihnen übermittelt habe. Mehr an Information geht, glaube ich, nicht. Und das Casino schreibt mir andauernd, dass mir alle 8 Überweisungen gutgeschrieben wurden.

Was will man da machen?

Dear LillyPeter,

Before we proceed with contacting the casino, could you kindly double-check whether any of the deposits have been returned to your bank account? If possible, please forward the relevant bank statements showing the account balances from the date of deposit until today to nikolas.b@casino.guru. This will help us gather the necessary proof to support your case.

We look forward to your response.

Best regards,

Nick

Dear lillypeter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.