20Bet Casino - O jogador afirma que o seu pagamento foi atrasado.

I have made a withdrawal since 10/3 at 20bet casino and while I have never had any problems, they have not yet put the money in my account even though the withdrawal is successful. I have sent many messages to the live chat and to the vip service I have but they do not tell me anything, only that the financial department is trying to solve the issue but nothing happens.

Έχω κάνει ανάληψη από της 10/3 στο καζίνο 20bet και ενώ δεν είχα ποτέ κάποιο προβλημα δεν μου έχουν βάλει ακόμα τα χρήματα στο λογαριασμό μου ενώ η ανάληψη είναι επιτυχής. Έχω στείλει πολλά μυνήματα καμία την ζωντανή συνομιλία και στην vip εξυπηρέτηση που έχω αλλά δεν μου λένε τίποτα μόνο ότι προσπαθεί το οικονομικό τμήμα να λύσει το θέμα αλλά δεν γίνετε τίποτα.

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Dear kostis2209,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear kostis2209,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have been playing for years at 20bet and I have never had a problem. I made a withdrawal at the beginning of March and it was made. After 2 days when I made another withdrawal of 1000 euros on 10/3, it said successful withdrawal and the money was not put into my account, while they told me that the maximum is 5 business days. I send it to them and it was done and they don't tell me it's expensive. They keep telling me to wait and they tell me that they are waiting for the payment provider to answer them. I also contacted my bank and they tell me that they have not received any money to put it into my account.

Παίζω χρόνια στην 20bet και δεν είχα ποτέ πρόβλημα έκανα και αρχές Μαρτίου ανάληψη και είχε πραγματοποιηθεί. Μετά από 2 ημέρες που ξαναέκανα ανάληψη 1000 ευρώ στης 10/3 μου έγραψε επιτυχής ανάληψη και δεν μπήκαν τα χρήματα στο λογαριασμό μου ενώ μου είπαν ότι το μέγιστο είναι 5 εργάσιμες. Τους στέλνω το έγινε και δεν μου λένε ακριβός.μου λένε όλο να περιμένω και μου λένε ότι περιμένουν να τους απαντήσει ο πάροχος πληρωμών. Εγώ επικοινώνησα και με την τράπεζα μου και μου λένε ότι δεν έχουν παραλάβει χρήματα για να τα βάλουν στο λογαριασμό μου.

Dear kostis2209, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hey guys, a week should pass before you ask me these things. I've been playing for years at 20bet and I've made many withdrawals without a problem, yes I've done kyc verification, I took the money out at the casino and I didn't have any active bonuses. I haven't kept a screenshot of the live chat but they keep telling me the same thing to wait and they don't tell me anything else but that they're waiting for the payment provider. Because she's a vip member I have an exclusive representative her name is chloe vip. I'll send you a screenshot of some emails she's sent me.

Ρε παιδιά πρέπει να περάσει μια εβδομάδα για να με ρωτήσετε αυτά τα πράγματα.παιζω χρόνια στην 20bet και εχω κάνει πολλές αναλήψεις χωρίς πρόβλημα,ναι έχω κάνει επαλήθευση kyc,τα χρήματα τα έβγαλα στο καζίνο και δεν είχα κάποιο ενεργό μπόνους.Δεν έχω κρατήσει κάποιο στιγμιότυπο από την ζωντανή συνομιλία αλλά μου λένε όλο τα ίδια να περιμένω και δεν μου λένε τίποτα άλλο αλλά ότι περιμένουν τον πάροχο πληρωμών. Επειδή είναι vip μέλος έχω αποκλειστικό εκπρόσωπο την λένε chloe vip. Θα σου στείλω σε στιγμιότυπο κάποια email που μου έχει στείλει.

Hey guys, we can't wait a week for every answer from you. This way, no issue is going to be solved. I also sent you an email with the answers you are giving me, please finally do something.

Ρε παιδιά δεν γίνετε να περιμένουμε μια εβδομάδα για κάθε απάντηση δική σας. Έτσι δεν πρόκειται να λυθεί κανένα θέμα.σας έστειλα και email με της απαντήσεις που μου δίνουν, κάντε κάτι επιτέλους.

They put the money back into my account. I will try another method and let you know.

Μου ξαναεβαλαν τα χρήματα στο λογαριασμό μου. Θα προσπαθήσω με άλλη μέθοδο και θα σας ενημερωσω

Dear kostis2209,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, jana.k@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear kostis2209,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 20Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

But I told you that they refunded the money to my account. I made another withdrawal yesterday, they put some money in, but I'm waiting for more.

Μα σας είπα ότι μου επιστρέψανε τα χρήματα στο λογαριασμό μου. Ξαναέκανα ανάληψη εχθές μου βάλανε κάποια χρήματα αλλά περιμένω και άλλα.

Dear kostis2209,

According to the information available, an account registered with this email has had no activity since 2021.

To proceed with the review, kindly provide your player ID or transaction number so we can check your case in detail.

Thank you for your cooperation.

Dear kostis2209,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everything is okay.

Ολα εντάξει

Dear kostis2209,

I hope this message finds you well. Could you please clarify whether you have received the funds? Additionally, I would appreciate further explanation regarding your statement that everything is okay. Thank you for your assistance.

Dear kostis2209,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru