7BitCasino - O jogador ainda não recebeu os seus prémios.

Good evening ,

The 7bit online casino is giving me problems with my card withdrawal because it requires a photo of a card that I only have virtual with which I deposit and not a physical one, unfortunately. Furthermore, I requested the withdrawal on a card with which I regularly deposit, which is not the one they require photos of. This card where I requested the withdrawal is

I have and have uploaded the verification photos. It seems to me that they are just stalling and insisting on not paying me the €480 withdrawal, even though I play on their site every day. Please follow up. Thanks.

Buonasera ,

il casinò 7bit online per evadere il prelievo su carta mi sta facendo problemi perché vuole foto di una carta che ho solo virtuale con la quale deposito e non fisica purtroppo . Tra L altro io il prelievo l ho richiesto su una carta con la quale deposito regolarmente che non è quella che mi richiedono delle foto . Questa carta dove ho richiesto il prelievo la

possiedo e ho caricato le foto di verifica . Mi sembra solo stanno prendendo tempo e si ostinano per non pagarmi il prelievo di 480’euro, quando io gioco tutti i giorni sul loro sito. Per favore sollecitare . Grazie

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Dear Silvia83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Silvia83,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Silvia83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Silvia83,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila