Abu King Casino - O jogador ainda não recebeu os seus prémios.

Hello Casino Guru Team,

I hereby file a complaint against the online casino Abu King.

I have requested three withdrawals of €500 each:

– on June 21, 2025,

– on June 22, 2025,

– on June 23, 2025.

All withdrawals were requested via Revolut bank transfer. Today, June 28, 2025, is still in the "Processing" status without a single payment being completed.

✅ I am fully verified.

✅ All conditions have been met.

I have contacted support several times, but each time I receive the standard response: "The finance department is working on it" – with no timeline or progress whatsoever.

There are currently €2,000 left in my gaming account that I cannot withdraw because only a maximum of three withdrawals are possible at the same time.

As long as the three previous applications are not processed, a new payout is blocked by the system.

In my opinion, this behavior is no longer comprehensible and must be urgently investigated.

In the attached screenshot, all three withdrawal requests are clearly documented with the date, time, amount, and the pending status.

I request your immediate assistance and clarification of the situation. Thank you for your support.

Hallo Casino Guru Team,

ich reiche hiermit eine Beschwerde gegen das Online-Kasino Abu King ein.

Ich habe drei Auszahlungen zu je 500 € beantragt:

– am 21.06.2025,

– am 22.06.2025,

– am 23.06.2025.

Alle Auszahlungen wurden per Revolut via Banküberweisung angefordert. Heute ist der 28.06.2025 – und sie befinden sich noch immer im Status „Verarbeitung", ohne dass eine einzige Zahlung abgeschlossen wurde.

✅ Ich bin vollständig verifiziert.

✅ Alle Bedingungen wurden erfüllt.

Ich habe den Support mehrfach kontaktiert, aber erhalte jedes Mal nur die Standardantwort: „Die Finanzabteilung arbeitet daran" – ohne jegliche Frist oder Fortschritt.

Aktuell liegen noch 2.000 € auf meinem Spielkonto, die ich nicht auszahlen kann, weil nur maximal drei Auszahlungen gleichzeitig möglich sind.

Solange die bisherigen drei Anträge nicht bearbeitet werden, ist eine neue Auszahlung systemseitig blockiert.

Dieses Verhalten ist aus meiner Sicht nicht mehr nachvollziehbar und muss dringend überprüft werden.

Im angehängten Screenshot sind alle drei Auszahlungsanträge mit Datum, Uhrzeit, Betrag und dem festhängenden Status eindeutig dokumentiert.

Ich bitte um schnelle Hilfe und Klärung der Situation. Vielen Dank für Ihre Unterstützung.

Dear benzj044,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello everyone,

I couldn't find the so-called "Gaming ID," but the live chat confirmed that the Betting ID is also sufficient.

Here it is: 158724610185

The first withdrawal was requested eleven days ago, but has not even been processed yet.

I therefore request immediate processing and payment.

Best regards

Hallo zusammen,

ich konnte die sogenannte „Gaming-ID" nicht finden, aber der Live-Chat hat mir bestätigt, dass alternativ auch die Wett-ID ausreicht.

Hier ist sie: 158724610185

Die erste Auszahlung wurde vor elf Tagen beantragt, ist aber bisher noch nicht einmal bearbeitet worden.

Ich fordere daher eine sofortige Bearbeitung und Auszahlung.

Beste Grüße

Hello everyone,

Thank you for your feedback.

I would like to emphasize again that the withdrawal was requested eleven days ago – and has not been processed yet.

I therefore urgently request that the payment be made immediately.

Hallo zusammen,

vielen Dank für Ihre Rückmeldung.

Ich möchte nochmal betonen, dass die Auszahlung bereits vor elf Tagen beantragt wurde – bisher ohne Bearbeitung.

Ich bitte daher eindringlich darum, dass die Auszahlung jetzt umgehend durchgeführt wird.

I requested a payout of €1,500 on June 21. To date, it hasn't been processed—no progress, no real communication, just excuses and empty phrases.

There's a system to this. It's always the same: winnings are delayed, ignored, blocked – until the player gives up or cancels. This is no coincidence. This is calculated delay, this is psychological pressure, and ultimately: a methodical rip-off.

I waited a long time, inquired several times, and filed a complaint. And still: nothing. Zero transparency. Zero reliability. This applies not only to AbuKing, but also to the other sister casinos in this group. All the same style. All the same scam.

Anyone who continues to play here should know: As soon as you win, you're no longer welcome. Then the delaying tactics begin. And if you dare to insist on your money, nothing will come of it.

I regret ever having played there. It was a mistake. Never again.

Ich habe am 21.06. eine Auszahlung in Höhe von 1.500 € beantragt. Bis heute wurde sie nicht bearbeitet – kein Fortschritt, keine echte Kommunikation, nur Vertröstungen und leere Phrasen.

Das hat System. Es ist immer dasselbe: Gewinne werden verzögert, ignoriert, blockiert – bis der Spieler aufgibt oder storniert. Das ist kein Zufall. Das ist kalkuliertes Hinauszögern, das ist psychologischer Druck, das ist am Ende: Abzocke mit Methode.

Ich habe lange gewartet, mehrfach nachgefragt, Beschwerde eingereicht. Und trotzdem: nichts. Null Transparenz. Null Verlässlichkeit. Das betrifft nicht nur AbuKing, sondern auch die anderen Schwestercasinos dieser Gruppe. Alles derselbe Stil. Alles dieselbe Masche.

Wer hier weiter spielt, sollte wissen: Sobald ihr gewinnt, seid ihr unerwünscht. Dann beginnt die Hinhaltetaktik. Und wenn ihr es wagt, auf euer Geld zu bestehen, kommt gar nichts mehr.

Ich bereue es, dort je gespielt zu haben. Es war ein Fehler. Nie wieder.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The money has been lost; the casino never intended to pay out, as I wrote above.

Das Geld ist verspielt das casino hatte nie vor auszuzahlen ich habs oben geschrieben.

The casino and the entire casino group should permanently close my accounts. I will never play with this casino group again.

Das casino und die ganze casino Gruppe soll meine Konten dauerhaft schließen. Ich spiele nie wieder bei dieser casino Gruppe

I'm sorry to hear that you lost your balance.

If you wish, we can assist you with the closure of your account. However, we only help players if they wish to permanently self-exclude due to gambling addiction. Please let me know if you want to proceed with the self-exclusion request.

Yes, I would like to request self-exclusion.

Ja ich möchte den Selbstausschluss beantragen.

When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Casino support teams often receive a high volume of emails daily, so a well-labeled subject line will help ensure your request is noticed and processed more quickly. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.

Example: 

 Email subject: Self-exclusion due to gambling addiction

Player’s info: 

First name: 

Last name: 

DOB: 

Casino login: 

Email address: 

"Greetings Abu King Casino, 

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime). 

The reason that preceded my decision is gambling addiction. 

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period." 

Please send this email to Abu King Casino and keep me informed about any further developments. Thank you in advance. 

I have sent the email for self-exclusion to sent.

Ich habe die email für selbstausschluss an support@abuking.com gesendet.

Have you received any response to your request? Has your account been closed in the meantime?

Please forward me the email you sent to the casino along with the casino's responses at veronika.f@casino.guru.

I appreciate your patience and cooperation.

I sent you an email and nothing came back. I gave you the email address above. You won't see another cent from me anyway for this poor service and delay in payouts and bad treatment, which will close my account permanently. Give me the email address again and I'll send the closure request again. You've probably also seen that I haven't played or deposited in a long time and that's because you treated me so badly and delayed my payouts and repeatedly put me off via live chat and nothing happened, so in the long run you lost more than I did. Well, it's better for me because I save my money and have more of it in the long run.

Ich habe euch eine email gesendet und nix kam zurück habe die email Adresse oben genannt. Ihr werdet sowieso keinen Cent mehr von mir sehen für diesen schlechten service und zögern der Auszahlung und schlechte Behandlung schließt mein konto dauerhaft. Gibt mir hier die email Adresse nochmal dann schick ich den Antrag auf Schließung nochmal. Ihr habt auch wahrscheinlich gesehen dass ich lange nicht mehr gespielt oder eingezahlt habe und das weil ihr mich so schlecht behandelt habt und meine Auszahlungen verzögert habt und immer wieder per live chat vertröstet habt und nix kam so habt ihr auf Dauer mehr verloren als ich. Naja besser für mich ich spare mir mein Geld und hab mehr davon auf Dauer.

Dear player,

Have you sent the self-exclusion request to the casino as I instructed you? If so, please send me a copy of your message as well. My email address is veronika.f@casino.guru. Thank you for your cooperation.

Hello Veronika, I have sent the self-exclusion request to support@abuking.com sent on July 16 but no response so far.

Hallo Veronika ich habe wie angewiesen den Selbstausschlussantrag an support@abuking.com gesendet am 16. Juli aber bis jetzt keine Antwort.

Thank you for your email. Have you received at least an automatic reply with the "reference number" as explained by the casino in one of their previous responses?

Dear benzj044,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.