Alf Casino - A retirada do jogador foi adiada.

On 29/8 I made a €500 withdrawal, the amount that is allowed the day after I made it and on 30/8 today I suddenly saw in an email that the €500 withdrawal that was made on 29/8 was canceled because the card provider canceled it. They told me that it is good to make the withdrawal from the same card that was used to make the deposit and it seemed strange to me since I made the withdrawal in the same way that I made the deposit with the same card. The issue is that they want 5 business days to process and they canceled it for me today, Wednesday, so that means that it will take 4 months for me to get the full amount.

Στις 29/8 εκανα 500€ ανάληψη το ποσο δηλαδή που επιτρέπει την ημέρα μετα εκανα και στις 30/8 σήμερα ξαφνικά είδα σε email οτι έγινε ακύρωση τις ανάληψης 500€ που έγινε στις 29/8 για τον λόγο οτι ο παροχος τις κάρτας το ακυρωσε. Μου είπαν οτι καλο είναι να γίνεται η ανάληψη απο την ίδια κάρτα που έγινε κατάθεση και μου φάνηκε περίεργο καθώς εκτέλεσα ανάληψη με τον ιδιο τρόπο που εκανα κατάθεση με καρτα που ειναι η ίδια. Το θεμα ειναι οτι θέλουν 5 εργάσιμες ημέρες για επεξεργασία και μου το ακύρωσαν σήμερα Τετάρτη αρα αυτο σημαίνει οτι για να πάρω ολο το ποσο θα περάσουν 4 μήνες

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Alf Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Which valid withdrawal options are at your disposal?
• Are any payouts currently pending in your account? Could you please share a screenshot of the recent withdrawal attempt you made?
• Have you made any successful withdrawals of your winnings from the casino? When was the last time you were successful?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Today I received a payment of €500, I will be waiting for the rest.

Σήμερα έλαβα μια πληρωμή 500€ θα είμαι σε αναμονή για τις υπόλοιπες.

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

If our intervention is necessary, please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Npjnsea,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas