AllySpin Casino - As retiradas dos jogadores estão atrasadas.

It's incredible but when I suddenly have more than €1000 after having had a good run.

The casino tells me my withdrawals are blocked and I can't withdraw my money for administrative reasons.

When I try to withdraw my money, I am informed that my withdrawals are restricted.

They don't give me any more details, they don't tell me why, and they don't offer any solutions.

Es increíble pero cuando de repente tengo más de 1000€ después de haber tenido una buena racha.

El casino me dice que tengo bloqueados mis reintegros y no puedo sacar mi dinero por razones administrativas.

Cuando me dispongo a retirar mi dinero me informan que mis retiros están restringido.

No me dan más datos, ni me dicen porqué ni me ofrecen como solucionarlo.

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with AllySpin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• Have you passed the KYC verification process, please?
• Have you had any successful withdrawals at AllySpin Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have been a client for two months.

I have made 3 successful withdrawals, I always use the Funid app which is their virtual wallet.

They haven't asked me for any documents for KYC, I guess it's because I use their FunId wallet.

I attach an email from Allyspin support where they tell me that I have a restriction on withdrawals and they don't tell me the reason.

Soy cliente desde hace dos meses.

He realizado 3 retiros de manera exitosa, siempre uso la app funid que es su billetera virtual.

No me han pedido ningún documento para Kyc, imagino que es porque uso su billetera FunId.

Adjunto email del soporte de Allyspin donde me dicen que tengo una restricción en retiros y no me dicen el motivo

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots. Kindly include the email you have shared in your previous message as well. The attachment has arrived very blurry and hard to read.

Looking forward to your reply.

Katarina

I have been checked and I have obviously passed.

But my retirement is delayed.

Me han hecho una verificación y evidentemente la he pasado.

Pero mi retiro se demora .

Hello,

thank you for your reply.

I was unable to locate your email. Could you please confirm whether you have sent your communication with the casino to my email address katarina.d@casino.guru? If not, please share it with me.

I have sent my communication with Allyspin to your email.

They don't give me any solutions and just say they have delays in withdrawals.

He enviado a su email mi comunicación con Allyspin.

No me dan soluciones y solo dicen que tienen retrasos en los retiros.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello beruco-26,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear AllySpin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear all,

Thank you for raising this case.

Upon investigating the matter, we saw that the player underwent our standard verification procedure at the time of the complaint, which required the temporary disablement of all withdrawals.

We are happy to confirm that the account is now fully verified and the player made several successful withdrawals in the past couple of days.

If there are any further questions or concerns, please let us know!

Kind regards,

AllySpin Team

What they say is not true.

I've been waiting for a withdrawal since June 25th.

Here is the proof

No es cierto lo que comentan.

Estoy esperando un retiro desde el día 25 de junio.

Aquí tienen la prueba

Dear AllySpin Casino,

Thank you for your response.

Could you please review the case again and clarify the current status of the June 25th withdrawal?

Thank you for your cooperation.

Best regards,

Attila G.

Dear all,

Thank you for the reply.

We carefully double-checked the player's account and would like to confirm that the withdrawal in question has already been processed. Please refer to the attached screenshot from our back office as proof.

We remain available if further assistance is required.

Kind regards,

AllySpin Team

The casino has indeed paid me after waiting 25 days.

I applied on June 25th and received my money on July 20th.

Thanks to Guru Casinos for the help.

Allyspin we know how they work

Efectivamente el casino me ha pagado después de esperar 25 días.

Lo solicité el día 25 de junio y he recibido mi dinero el 20 de julio.

Gracias a Guru Casinos por la ayuda.

Allyspin sabemos cómo trabajan

Dear beruco-26,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru