AllySpin Casino - O jogador acredita que o seu pagamento foi atrasado.

I've been waiting for them to process my withdrawal request since June 21. The excuse is always the same: they have a lot of requests and they apologize for all the delays.... they give a deadline of 3 working days to make payments. They only know how to apologize and pay nothing!

Desde dia 21 de junho que aguardo que me processem o meu pedido de levantamento. A desculpa é sempre a mesma, estão com muitos pedidos e pedem desculpa por todo este atraso.... eles informam um prazo de 3 dias uteis para fazerem pagamentos. Esses prazos já foram ultrapassados há muitos dias. só sabem pedir desculpas, pagar nada!!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Everything remains the same.

Continua tudo igual.

July 4th... everything's still the same without being paid

Dia 4 julho.. continua tudo igual sem me pagarem

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning,

no, everything is still the same. They haven't paid me

3 overdue withdrawals of €500 (they limit withdrawals to 3 at the same time with a maximum of €500)

and I still have another €500 to request a withdrawal, waiting for one of the others to be completed

Bom dia,

não, continua tudo igual. Não me pagaram

3 levantamentos de 500€ em atraso (eles limitam os levantamentos a 3 em simultâneo com um máximo de 500€)

e ainda tenho mais 500€ para conseguir pedir o levantamento a aguardar que um dos outros seja concluído

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good afternoon,

I've made withdrawals before.

I'm not being asked for KYC at the moment.

It was a deposit bonus... I completed the required wager and the entire balance went to real money (they confirm that everything is fine at the casino, the only thing is the delay). But I've already understood that they're always late when it's a larger amount in conversation with more players. If it's a small amount, they stick to the 3 days they stipulate... if not, it takes forever.

Boa tarde,

ja fiz levantamentos anteriormente.

Em relação ao KYC nada me é pedido de momento.

foi um bonus de depósito... completei o wager requerido e o balance todo passou a dinheiro real. (isso eles no casino confirmam que está tudo bem, a única coisa é mesmo a parte do atraso). Mas eu já entendi que eles se atrasam sempre quando são valores mais elevados em conversa com mais jogadores. Se o valor for pequeno, cumprem os 3 dias que eles estipulam... se não for, demoram eternidades.

Good morning, it's still the same...

they don't pay and the answer is always the same: I'll get paid, they don't know when!

For God's sake, it's been over half a month. Is this a casino with a high rating?

Bom dia, continua tudo igual...

não pagam e a resposta é sempre a mesma: vou receber, não sabem é quando!

Por amor de Deus! já passou mais de meio mês. é isto um casino com avaliação alta?

Good morning, July 9th... everything is still the same. 18 days have passed. More than half a month.

Bom dia, dia 9 de julho... continua tudo igual. 18dias passaram.. Mais de metade de um mês.

Good morning, July 10th... 19 days have passed and I haven't been paid. Can you help me?

Bom dia, dia 10 de julho... passaram 19 dias e não me pagam. Podem ajudar-me?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

They still don't pay me

Continuam sem me pagarem

Hello Miidelgado,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear AllySpin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Miidelgado,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

Your withdrawals requests have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

AllySpin Casino team

I currently have 3 requests pending:

23/06/2025 500€

27/06/2025 500€

12/07/2025 500€

Tenho neste momento 3 pedidos pendentes:

23/06/2025 500€

27/06/2025 500€

12/07/2025 500€

Dear Miidelgado,

We are pleased to inform you that all three of your withdrawal requests, have been successfully completed.

Thank you for your cooporation.

Kind Regards,

AllySpin Casino team

Good afternoon. I can confirm that after this long wait, all my withdrawal requests have been approved, paid and are already in my account.

Thank you Guru

Boa tarde. Confirmo que após esta longa espera, todos os meus pedidos de levantamentos foram aprovados, pagos e já estão na minha conta.

Obrigada Guru

Dear Miidelgado,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru