AllySpin Casino - O levantamento dos prémios dos jogadores está atrasado.

I requested my payout and it says it should take 3-5 working days. After 7 working days I wrote to support and they said I would be put on the top list. Since then nothing has happened. Please help because the site's support can't help me!

Ich habe meine Auszahlung angefordert da steht es soll 3-5 werktage dauern nach 7 werktagen habe ich dem support geschrieben der sagte ich komme auf die oberste liste seitdem ist nichts passiert Bitte um Hilfe da der support der seite mir nicht helfen kann!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I am not able to verify myself. The site says no verification is necessary.

Es ist mir nicht möglich mich zu verifizieren Uf der Seite da steht es ist keine Verifizierung nötig

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I have not received any payment yet, the status is still the same, it's getting weird

Nein ich habe bis heute keine Auszahlung der Status ist immernoch der selbe langsam wird es komisch

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I can't verify myself I sent you a screenshot

I have never received a payout from allyspin

I didn't use any bonus

I did not screenshot the live chat

Ich kann mich nicht verifizieren ich habe ihnen einen screenshot gesendet

ich habe noch nie eine auszahlung erhalten von allyspin

ich habe keinen bonus benutzt

ubd den livechat habe ich nicht gescreenshottet

Dear player, have you received any money?

Have you requested only one payout so far?

Are you planning to withdraw more than €500 in total? If yes, may I ask why you haven’t requested more withdrawals yet?

Have you contacted the casino to confirm whether they need anything else from you, especially regarding verification?

I have requested several withdrawals and yes I have contacted the casino

Ich habe mehrere Auszahlungen beantragt und ja ich habe das Casino kontaktiert

A friend of mine withdrew 500 euros from the site and received it after 4 days. He tried a different withdrawal option and I will try this one now.

Ein Freund von mir hat auf der Seite 500 euro auszahlen lassen und sioe nach 4 tagen bekommen er hat eine andere auszahlungsmöglichkeit versucht diese werde ich jetzt auch ausprobieren

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear renehochhard55,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a AllySpin Casino representative to join this conversation and participate in resolving this complaint.

Dear AllySpin Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear all,

Thank you for bringing out attention to this matter and allowing us to participate.

We understand the importance of a swift withdrawal and would like to extend our sincere apologies to renehochhard55 for any inconvenience caused by this delay.

Please allow us some time to determine what the exact issue is. We will post a reply once there is more information.

Your patience is much appreciated.

Kind regards,

AllySpin Team

I've been waiting for a month for the payout. How much longer should I wait?

Ich warte jetzt schon einen Monat auf die Auszahlung wie lange soll ich mich denn noch Gedulden?

Dear AllySpin Casino,

Thank you for your response.

Please keep us updated and let us know as soon as the withdrawals are processed.

I'll be awaiting your reply.

Dear all,

Thank you for your patience.

We are happy to confirm that the amount has been payed out. There are two new pending withdrawals which will be processed within the standard timeframe of 3 business days.

If the complainant is satisfied with the outcome, we kindly ask to mark the case as "Resolved.

Kind regards,

AllySpin Casino

Dear renehochhard55,

Could you please confirm the receipt of the payments? If so, could you inform us how much you have withdrawn so far and what the remaining balance in your casino account is?

I'll be awaiting your reply.

Dear renehochhard55,

Could you please be more specific about how much you have withdrawn so far and what your current balance is in the casino?

I'll be awaiting your reply.

Dear AllySpin Casino,

Could you please inform us when the player's withdrawals will be processed?

I'll be awaiting your reply.

Dear renehochhard55,

We would like to inform you that your payment will be completed as a matter of urgency.

Thank you for your cooperation.

Kind Regards.

AllySpin Casino Team

It's been almost 2 months now and it's taking so long. It's a real disgrace.

es sind jetzt schon fast 2 monate vergangen das es so übertrieben lange dauert ist echt eine frechheit

Dear AllySpin Casino,

Could you please inform us whether the funds have already been paid to the player?

I'll be awaiting your reply.

Dear all,

Thank you for your patience during this time.

We are happy to confirm that all withdrawals have been processed. The player requested another withdrawal for 500 EUR which will be payed out within the standard timeframe of 3 business days.

Please let us know if there are any other questions or concerns that need to be addressed.

Kind regards,

AllySpin Team

Dear renehochhard55,

It appears that the casino is processing the withdrawals according to their terms and conditions. Would you be agreeable to closing the complaint as resolved for now? Please note that if the casino ceases to pay the funds in accordance with their terms and conditions, you will be able to reopen the complaint at any time.

I look forward to your response.

Dear renehochhard55,

Could you please inform us whether the last payments were processed and paid?

I'll be awaiting your reply.

I'm still waiting for the last 1000 euros...

Ich warte immernoch auf die letzten 1000 euro……

Dear renehochhard55,

We can confirm you that your previous 500 EUR withdrawal has been successfully completed.

Your last withdrawal request of 500 EUR requested on 23/09 has been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

We kindly request that you remain patient as we endeavor to complete the withdrawal as soon as possible.

Kind Regards,

AllySpin Casino Team

Dear AllySpin Casino,

Thank you for your response and for providing the relevant information regarding the case. We appreciate your cooperation in helping to resolve this matter.

Dear renehochhard55,

Could you kindly confirm whether you have received the €500 payment from the casino as stated? Your confirmation will allow us to proceed with the next steps and determine whether the issue has been fully resolved.

Please let us know at your earliest convenience. We look forward to your response.

Yes 500 were transferred and 500 are still missing

Ja 500 wueden überwiesen und 500 fehlen jetzt noch

Dear AllySpin Casino,

I hope you are well.

Could you please confirm once the final payment has been successfully processed? Your confirmation would be greatly appreciated.

I look forward to your response.

Dear Rene,

Thank you for your patience during this time.

We are happy to confirm that the last withdrawal was processed. You can expect all future withdrawals to be payed out within the standard timeframe of 3 business days.

Thank you for choosing AllySpin as your betting home. If you are satisfied with this outcome, we kindly ask you to mark the case as "Resolved".

Kind regards,

AllySpin Casino

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear renehochhard55,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan