Amonbet Casino - O pagamento do jogador foi atrasado.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Riky7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Casino Guru Team, just to clarify regarding the automated message: my withdrawal is NOT pending. It was actively REJECTED and canceled by Amonbet due to the impossible KYC demand mentioned above (asking for a full March statement on March 29). I cannot wait 14 days because my verification process is deadlocked by this absurd request. Please review the attached evidence so we can proceed. Thank you!

Update on my case: > The casino is playing games with my account. Today, they silently removed the 'Unverified' status from my profile without any email explanation. I was able to request my withdrawal of 4512 EUR. The withdrawal was 'Pending', but shortly after, they rejected it and returned the funds to my balance, citing the EXACT SAME impossible reason: asking for a full monthly crypto statement.

As I explained before, I have already provided the official blockchain TXID, which is the ultimate proof of the transaction. A private crypto wallet does not generate bank-like monthly PDF statements. Asking for this is a completely unreasonable KYC request designed solely to stall my payment. Please intervene, as the casino is clearly trying to frustrate me into cancelling my withdrawal.

Dear Casino Guru team, please look at the attached unedited, full screenshot from the casino's own verification page. The interface is in Hungarian. > Under the 'Proof of Deposit' section, the exact Hungarian text says: '...amely mutatja a befizetését.' (English translation: '...which shows your deposit.').

As you can see, their own system ONLY asks for a document showing the transaction itself. There is NO mention of a full, named monthly crypto statement. I have already provided the transaction proof and the blockchain TXID. Furthermore, my phone number is now fully verified (green checkmark at the bottom), and my other documents have been pending for 6 days. The casino is making up new, impossible rules that contradict their own website just to stall my 1796839HUF (~4512 EUR)

Dear Riky7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Casino Guru Team,

Thank you for the update. To clarify the situation: my account is NOT yet fully verified because the casino is intentionally blocking the process.

They are refusing to approve my identity and payment method because they are demanding a 'monthly, named crypto wallet statement in PDF format' for March. As I have explained to them multiple times, I use a private crypto wallet where such a document (with a name and monthly breakdown) simply does not exist.

This demand is not only impossible to fulfill but also directly contradicts their own Terms and Conditions (as shown in the Hungarian screenshot I uploaded earlier), which states that only a proof of deposit is required—which I have already provided via the blockchain TXID and transaction screenshots.

It seems the casino is using this 'impossible document' as an excuse to avoid paying out my balance of 1,796,839 HUF. I have not touched my balance and I am still waiting for a fair resolution. I kindly ask you to intervene and invite the casino representative to explain why they are demanding documents that don't exist and why they are ignoring their own rules.

Thank you for your help

Dear Riky7, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla