AmunRa Casino - A retirada do jogador está atrasada.

DO NOT PLAY HERE! THEY DO NOT HONOR WITHDRAWALS.

I've been waiting for more than a week for them to accept a bank transfer withdrawal, while their terms and conditions state that they will carry it out in 1-3 days at most.

In addition, their support team (via chat and email) offers no solution, only bot-generated copied messages are responded to.

DO NOT PLAY HERE!!!!!!! IT'S A SCAM!!!!!!

NO JUEGUEN AQUI! NO CUMPLEN CON LAS RETIRADAS.

Llevo esperando más de una semana que me acepten una retirada por transferencia bancaria, cuando en sus términos y condiciones indican que las realizan en 1-3 días máximo.

Además desde soporte (chat y correo electrónico) no me dan ninguna solución, solo responden bots mensajes autocopiados.

NO JUEGUES AQUI!!!!!!! ES UNA ESTAFA!!!!!!

Dear Cham500,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

The page itself indicates in its "Payments" information section that the deadlines for withdrawals by bank transfer will be made between 1-3 days, at no time does it indicate a maximum of 14 days.

Regarding verification, the page indicates that no verification is necessary to request the withdrawal. In fact, I have made withdrawals on other pages with similar conditions but never with any problem like the one I am encountering now.

7 days after the withdrawal request, it still appears as "pending".

I will continue to wait and contact support, since I can't do much else at the moment.

La propia página indica en su apartado de información "Pagos" que los plazos para las retiradas por transferencia bancaria se realizarán entre 1-3 días, en ningún momento indica 14 días como máximo.

Respecto a la verificación, la página indica que no es necesaria verificación alguna para solicitar la retirada. De hecho, he realizado retiradas en otras páginas con condiciones similares pero nunca con ningún problema como con el que me encuentro ahora.

7 días después de la solicitud de retirada, la misma sigue apareciendo como "pendiente".

Continuaré esperando y contactando con soporte, ya que de momento no puedo hacer mucho más.

I understand your frustration, but we will contact the casino only after the initial 14 days pass. Thank you for your patience and understanding.

Dear Cham500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.