AmunRa Casino - Conta do jogador bloqueada após problema de depósito.

I made a deposit with a bonus at this casino and did not receive the bonus. I asked about the bonus and was told that the bonus was denied. So I told them to remove the bonuses from my page because it was misleading people, and then I was blocked and they kept the 20 euros.

Fiz um depósito com bónus neste casino e não recebi o bónus.Perguntei pelo bónus e disseram qe o bónus foi recusado.Então eu disse para retirarem os bónus da minha pagina porque era a enganar as pessoas ,de seguida foi bloqueado e ficaram com os 20euros

Hello josebastos111965,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How exactly was this bonus offered you and how did you try to claim it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon. Mine was never verified because I only made 2 deposits and never requested a withdrawal. The bonus was in my profile in my bonuses and I just had to activate and deposit. I deposited today and as it was with bonuses and I didn't receive the 20 euros bonus I spoke to the chat to question this when they replied that I was not entitled to the bonus. I then replied that they were deceiving customers and then they blocked the account and did not return the money

Boa tarde.A minha nunca foi verificada porque só fiz 2 depósitos e nunca pedi saque nenhum.O bónus estava no meu perfil nos meus bónus e era só ativar e depositar.Depositei hoje e como era com bónus e não recebi os 20 euros de bónus falei com o chat a questionar isso quando me responderam que não tinha direito ao bónus.Eu respondi então que estavam a enganar os clientes e logo de seguida bloquearam a conta e não devolveram o dinheiro

Hello josebastos111965,

Did you play with the deposit or is it still on your casino account?

Good afternoon. I don't have access to my account. Right after depositing and asking where the deposit bonus was, it was blocked.

Boa tarde.Não tenho acesso a minha conta.Logo a seguir ao depòsito e um perguntar onde estava o bónus do depósito foi bloqueado

Dear josebastos111965,

So the deposit is still on your account or it was used or refunded to you?

Good afternoon. It has not been refunded and my account is blocked so I do not have access. Thank you

Boa tarde.Não foi reembolsado e a minha conta está bloqueada por isso não tenho acesso.Obrigado

Dear josebastos111965,

Is there any communication between you and the casino regarding this matter which you can forward to nikolas.b@casino.guru?

No. You can close the subject because I'm not even going to waste any more time because of a casino that received 20 euros and closed the account. Thank you for your attention

Não.Pode fechar o assunto porque eu nem vou perder mais tempo por causa de um casino que recebeu 20 euros e fechou a conta.Obrigado pela atencão

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.