Bass Win Casino - A retirada do jogador está atrasada.

Hi,

I am submitting this formal complaint regarding Bass Win Casino, where I have encountered serious issues in withdrawing my rightful winnings. Despite following all the casino’s instructions and providing all requested verification, my withdrawal requests continue to be delayed or declined.

Key details of my case:

I was advised by the casino’s support team to open a Skrill account, which I did, but even after following this step, my withdrawal attempts have still been declined without clear or fair explanation.

The casino has repeatedly imposed unnecessary delays and technical obstacles, despite my full compliance with their requests.

Upon further investigation, I discovered that Bass Win Casino is operating without a valid gambling license, raising serious concerns about the legitimacy and fairness of their practices.

I'd like to ask that Casino Guru assist me in resolving this issue and advocate on my behalf to ensure that Bass Win Casino processes the full withdrawal of my winnings without further delay or unfair conditions.

Here are my details for reference:

Full Name: [name hidden by Casino Guru]

Casino Username/Email: 

customercare@basswin.email

Approximate Date of Last Withdrawal Request: 30/05/2025

Amount Involved: 7999

Dear gemmabarrett1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you effectively, I would appreciate it if you could provide us with some additional information:

To assist you effectively, I would appreciate it if you could provide some additional information:

• What specific reasons did the casino give for declining your withdrawal requests?
• Am I correct in understanding that you completed the full KYC verification, including verifying the ownership of all payment methods used?
• Have you successfully withdrawn any funds from this casino before?
• Could you please clarify which payment methods you have used for both deposits and withdrawals?

I’d also like to clarify that Casino.Guru acts as an independent mediator in disputes between players and online casinos. We are not a regulatory authority and, unfortunately, cannot intervene in matters that relate solely to licensing policies or the legality of a casino's operations. If you are seeking a refund purely because the casino does not hold a particular license, I’m afraid we’re not able to assist in that case. We always provide license details in our casino reviews, and we encourage players to take this into account when choosing where to play. If you'd prefer to play only at licensed casinos, we strongly recommend checking our list of trusted casinos here: https://casino.guru/top-online-casinos#tab=RECOMMENDED, where you can also use filters to tailor your search.

I hope we’ll be able to help resolve your issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear gemmabarrett1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.