BassBet Casino - A retirada do jogador foi adiada.

I requested €500 withdrawals from BassBet2.com on July 22, 23, and 24, 2025 (a total of €1,500), with the withdrawal to be made via Skrill.

The provider states a processing time of 3-5 business days, but to date – more than 2 weeks later – no payout has been made.

In response to my repeated requests to support, I only receive contradictory excuses ("internal review," "high transaction volume," "please contact us again by email," etc.).

I have documented the entire process and reported it to Skrill, consumer protection, and other agencies. I request a public investigation into this case.

I am willing to provide all evidence (screenshots, chat histories, emails, license status).

Ich habe am 22., 23. und 24. Juli 2025 jeweils 500 € zur Auszahlung bei BassBet2.com beantragt (insgesamt 1500 €), ausgezahlt werden sollte über Skrill.

Der Anbieter gibt eine Bearbeitungszeit von 3–5 Werktagen an, jedoch wurde bis heute – mehr als 2 Wochen später – keine Auszahlung durchgeführt.

Auf meine mehrfachen Anfragen im Support erhalte ich nur widersprüchliche Ausreden („interne Prüfung", „hohes Transaktionsvolumen", „bitte erneut per E-Mail melden" etc.).

Ich habe den gesamten Verlauf dokumentiert und bereits an Skrill, Verbraucherschutz und weitere Stellen gemeldet. Ich bitte um öffentliche Prüfung dieses Falls.

Ich bin bereit, sämtliche Beweise (Screenshots, Chatverläufe, E-Mails, Lizenzstatus) zur Verfügung zu stellen.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello Veronica,

Thank you for your feedback. Here are the answers to your questions:

Successful withdrawals:

No, I haven't received any payout yet.

Three withdrawals of €500 each were requested on July 22, 23, and 24, 2025 (a total of €1,500), but no money has arrived to date.

KYC verification:

My account says "It looks like your account doesn't need to be verified."

I contacted BassBet.com support a few days ago to ask if any documents were required. I received no response or information that anything was missing.

Bonus conditions:

I didn't have an active bonus when I earned the winnings. I was playing with real money.

The provider barely communicates and no longer responds to inquiries. Skrill hasn't been able to help either, even though the money was supposedly supposed to be transferred there.

I also documented all chats and emails.

I would be very grateful if you could help me with this case.

Best regards

Alexander S.

Hallo Veronika,

vielen Dank für Ihre Rückmeldung. Hier die Antworten auf Ihre Fragen:

Erfolgreiche Abhebungen:

Nein, ich habe bislang keine Auszahlung erhalten.

Es wurden drei Auszahlungen a 500 € am 22., 23. und 24.07.2025 beantragt (insgesamt 1500 €), aber bis heute ist kein Geld angekommen.

KYC-Verifizierung:

Mein Konto zeigt „Es sieht so aus, als ob dein Konto nicht verifiziert werden muss".

Ich habe bereits vor Tagen beim Support von BassBet.com nachgefragt, ob Unterlagen benötigt werden – mir wurde nicht geantwortet bzw. nicht mitgeteilt, dass etwas fehlt.

Bonusbedingungen:

Ich hatte keinen aktiven Bonus, als ich die Gewinne erspielt habe. Es wurde mit Echtgeld gespielt.

Der Anbieter kommuniziert kaum und reagiert nicht mehr auf Rückfragen. Auch Skrill konnte bisher nicht helfen, obwohl das Geld angeblich dort hin überwiesen werden sollte.

Ich habe außerdem alle Chats und Mails dokumentiert.

Ich wäre sehr dankbar, wenn Sie mir bei diesem Fall helfen könnten.

Mit freundlichen Grüßen

Alexander S.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alx1398,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika