BassBet Casino - O jogador afirma que o seu pagamento foi atrasado.

I have made a withdrawal request since the 6th of the month and it is still being processed. I have made 3×500, one on the 6th of the month, the other on the 10th and the other on the 13th of the month and they are all being processed. They tell me they are sorry for the delay, their financial department has been informed, but still no withdrawal in my account and I have another 4000 waiting to be withdrawn, while the first withdrawals are made first, otherwise they will not let me.

Έχω κάνει αίτημα ανάληψης από της 6 του μηνός και ακόμα είναι σε επεξεργασια έχω κάνει 3×500 το ένα 6 του μηνός το άλλο 10 και το άλλο 13 του μηνός και είναι όλα σε επεξεργασια μου λένε συγνώμη για την καθυστέρηση έχει ενημερωθεί το οικονομικό τους τμήμα αλλά ακόμα τπτ καμία ανάληψη στον λογαριασμό μου και έχω και άλλα 4000 στην αναμονή για ανάληψη ενώ γίνει πρώτα η πρώτες αναλήψεις αλλιώς δεν με αφήνει.

Dear Dimitrios2111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

My account is verified and does not require any documents.

Ο λογαριασμός μου είναι επαληθευμενος και δεν ζητάει κάποια εγγραφα

Tpt again

Τπτ ακομα

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dimitrios2111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila