BDM Bet Casino - O jogador acredita que o seu pagamento foi atrasado.

I made the withdrawal on June 29, and it was accepted on July 1. They asked for my bank statements and account information, and I sent them all the documentation. To date, my money hasn't arrived in my account. They told me it would take 10 business days. The 10 days have passed, and so far, nothing has happened. Today, Sunday, July 13, they sent me an ID number or ticket and informed me that they are working on a solution, after I sent them several emails. I hope it will be resolved soon.

Ich habe die Auszahlung am 29. Juni getätigt und sie wurde am 1. Juli akzeptiert. Sie baten mich um meine Kontoauszüge und Kontoinformationen, und ich schickte ihnen alle Unterlagen. Bis heute ist mein Geld nicht auf meinem Konto eingegangen. Sie sagten mir, es würde 10 Werktage dauern. Die 10 Tage sind vergangen, und bisher ist nichts passiert. Heute, Sonntag, den 13. Juli, schickten sie mir eine ID-Nummer oder ein Ticket und teilten mir mit, dass sie sich um eine Lösung kümmern, nachdem ich ihnen mehrere E-Mails geschickt hatte.Ich hoffe, es wird bald gelöst

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika