Beef Casino - Os ganhos do jogador estão atrasados.

Hello everyone,

I am very surprised and disappointed by Beef Casino's behavior! To be honest, I don't find their behavior professional at all!

I've been waiting since March 17, 2026, for my fairly earned winnings of €280. It's not a huge win, of course, but it's the principle of the thing! Every day, when I inquire, they tell me they've already sent a request to the payment system (an external service provider for Beef Casino), but haven't received a response yet! Two weeks!!!??? Especially since I had a withdrawal of €700 in February, and that was, no joke, in my account within 10 minutes!! I find all of this very strange and unprofessional! And customer support keeps fobbing me off with the same answer every day: "We don't have a response yet; we'll contact you by email as soon as we do!"

I'm also attaching a few screenshots from the conversation with Beef Casino support!

Hallo Zusammen,

ich bin über das Verhalten von Beef Casino sehr verwundert und enttäuscht! Um ehrlich zu sein finde ich das Verhalten überhaupt nicht Seriös!

Ich warte jetzt nun seit dem 17.03.2026 auf mein Fair erspielten Gewinn von 280 €, das ist natürlich kein Riesiger Gewinn aber es geht mir sehr ums Prinzip! Sie sagen mir jeden Tag auf Anfrage von mir, das sie das Paymentsystem ( Externer Dienstleister von Beef Casino) bereits eine Anfrage geschickt haben, aber bisher keine Antwort kam!? 2 Wochen!!!??? Vor Allem hatte ich im Februar eine Auszahlung von 700€ und das war die Auszahlung ungelogen innerhalb von 10 Minuten auf meinem Konto!! Also das finde ich alles sehr Merkwürdig und nicht professionell! Und der Kundensupport speist einen jeden Tag mit der Antwort „wir haben noch keine Antwort, wir melden uns per Mail sobald wir ein Antwort haben" ab!!!

Anbei sende ich auch noch ein paar Screenshots von der Konversation mit dem Support von Beef Casino!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rogerio89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your pending withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Atilla,

I can't take a picture of the outstanding payment, but I can take a screenshot of the support team's statement that they contacted the payment system, where there was supposedly an error with the payout!

And a screenshot showing that I have been verified since February 1st, 2026!

I achieved the win without an active bonus!

I really want my fairly won winnings paid out! I've been waiting for two weeks already, and it's not my fault there was some problem with the payment system; that's not my problem.

Thank you so much for your help!

Best,

[redacted]

Hallo Atilla,

ich kann dir kein Bild von der ausstehenden Zahlung machen, aber ich kann dir ein Screenshot von der Aussage des Supports machen, das sie das Zahlungssytem kontaktiert haben, wo es angeblich einen Error gab bei der Auszahlungssituation!

Und einen Screenshot der Zeigt das ich verifiziert bin seit dem 01.02.2026 !

Ich habe den Gewinn ohne aktiven Bonus erzielt!

Ich möchte echt meinen Fair gewonnen Gewinn ausgezahlt haben! Ich warte schon seit 2 Wochen und ich kann nichts dafür das es irgendein Problem mit einem Paymentsystem gab, das ist nicht mein Problem.

Vielen Dank schon mal für die Hilfe!

Best,

[redacted]

Hello Atilla,

Sorry, I forgot to attach the screenshots!

Screenshots attached!

Best regards,

[redacted]

Hallo Atilla,

sorry ich hatte die Anhänge mit den Screenshots vergessen!

Ambei die Screenshots!

Best Grüße,

[redacted]

Dear Player, thank you for your response. Could you please advise on the reason you are unable to attach a screenshot of your withdrawal? Additionally, which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rogerio89,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila