BetHall Casino - A retirada do jogador está atrasada.

Hello, I made a withdrawal on the 28th of this month and I wrote to Bethall Casino because I hadn't received it. They say it's in the hands of their financial manager and that they're checking, but it's been more than a week and they always say the same thing. They don't give me any solution, and it's been a week now.

Hola hice una retirada el día 28 de este mes y escribí al casino Bethall porque no me llegaba dice que está en manos de su gestor financiero y que están comprobando pero llevo más de una semana y siempre dicen lo mismo , no me dan ninguna solución y ya ha pasado una semana

Dear Iagovaleron,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

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If anything seems suspicious, contact us directly.

Stay safe.

I just received the payment but I still have to withdraw 4000 more. I will keep you informed.

Justo me acaba de llegar el ingreso pero me falta por retirar 4000 más os iré informando

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Iagovaleron,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina