Betpanda Casino - A conta do jogador foi encerrada e os fundos confiscados.

I have been playing on Betpanda.io and deposited a total of $1,200 in the past few days. After placing several bets, my account was suddenly blocked, and the remaining $600 balance was confiscated.

I did not break any rules: I did not use bonuses, I do not have multiple accounts, and I played fairly. Despite this, they refused to even refund my deposit. I only played slots and occasionally bet on sports!

Based on numerous reviews on Trustpilot, this appears to be a repeated practice of withholding players' funds without proof.

I am warning other players: there is a serious risk of losing your money on this platform.

Dear yatsik13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify when exactly was your account created and when it was closed?  
• Did you pass the verification before you lost access to the account?  
• Has customer support been contacted regarding the account blockage? Has a response been received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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Dear yatsik13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The account was created a month ago. I passed verification successfully. I contacted the support service many times. In the chat they write that they will only respond to the mail. I did not receive a single response to the mail! No one even returned my deposits!

Аккаунт был создан месяц назад. Верификацию я прошел успешно. В службу поддержки обращался много раз. В чате пишут что будут отвечать только на почту. На почту я не получил ни единого ответа! Мне никто не вернул мои депозиты даже!

Dear yatsik13,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear yatsik13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Done! I've sent you the correspondence. I filed a complaint about three weeks ago, but they still haven't responded. Chatting with live support is useless. They're like bots. They constantly tell you to wait for an email response.

Готово! Я вам отправил переписку. Жалобу я им составил примерно 3 недели назад. Они мне так и не ответили. В чате общаться с лайв саппортом бесполезно. Они как боты. Постоянно отвечают что нужно ждать ответ на почту.

Thank you very much, yatsik13, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you yatsik13 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betpanda Casino for their help in resolving this complaint. We would like to know why the player's account was closed and the winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter