Betpanda Casino - O pagamento do jogador foi atrasado.

Good morning, new user at Betpanda Casino, I have every reason to believe I won't be paid my winnings. The crypto casino is taking over 24 hours to process a cryptocurrency payment, which usually happens almost instantly. When I ask for various explanations for the delay, I get the usual response that routine checks are underway, and nothing else. I offered to send some documents myself that might be needed for account verification, which regular casinos typically require, but the operator refused to accept them, saying they aren't necessary since they are a completely anonymous casino. I kindly ask for help in recovering my modest winnings, if possible.

Buongiorno , nuovo utente su Betpanda casinò, ho tutte le ragioni di credere che non mi verrà pagata la vincita. Il crypto casinò ci sta impiegando più di 24 ore per fare un pagamento in crypto valuta che di solito avviene quasi instantaneo. Alle mie richieste di varie spiegazioni perché il ritardo , ricevo solita risposta che sono in corso le verifiche di routine e niente altro. Mi avevo offerta da sola mandare dei documenti che magari servissero per la verifica dell'account e che i casinò normali di solito richiedono , l'operatore si e rifiutato di riceverle dicendo che non sono necessarie visto che sono un casinò del tutto anonimo. Chiedo gentilmente se possibile l'aiuto nel recupero della mia modesta vincita.

Dear KARY,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I wasn't asked for documentation or any KYC verification. I asked them to proceed with the verification if necessary, that I would send documents, but the operator said they are a completely anonymous site and that they aren't necessary. I apologize, but for a crypto withdrawal that doesn't exceed absurd amounts, you can't say you have to wait 14 days. I've never seen anything like it in 4 years. All the others I've used were "almost" instantaneous on the first withdrawal, including verification, after which they were in the wallet within no more than 5 minutes, without exaggeration, and I'm talking about higher amounts. The problem is that Evolution has blocked all their game shows in Italy at the casino I used before for unknown reasons, so I'm looking for another one and I've chosen the worst one of all, it seems to me.

Non mi e stata richiesta la documentazione e nessuna verifica KYC. Avevo chiesto io di procedere con la verifica se necessario, che avrei mandato dei documenti , l'operatore aveva detto che sono un sito completamente anonimo e che non servono. Poi , chiedo scusa, però per un prelievo crypto che non supera cifre assurde non può dire che si deve aspettare 14 giorni non ho mai visto una cosa simile in 4 anni. Tutti gli altri che ho usato erano "quasi" instantanei al primo prelievo incluse le verifiche , dopo di che non più di 5 minuti senza esagerazione erano sul wallet e sto parlando di cifre piu elevate. Il problema e che evolucion ha bloccato per Italia tutti i loro game shows nel casinò che usavo prima per motivi sconosciuti, quindi sto cercando un altro e ho scelto quello più sbagliato di tutti mi sembra.

Dear KARY,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear KARY,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru