Betriot Casino - A conta do jogador foi encerrada.

Hello, I am facing a problem at this particular casino with my winnings. After successfully identifying my account and without having had time to make a withdrawal, they closed my account. I have not received a response to my email regarding the reason why it was closed and how I will receive my winnings. The answers are general and vague. For eight days now, I have had all the information from both my winnings and my conversations with them.

Γειά σας αντιμετωπίζω πρόβλημα στο συγκεκριμένο καζινο με τα κερδη μου καθως μετά από την επιτυχή ταυτοποιηση του λογαριασμου μου και χωρις να εχω προλαβει να προβω σε αναληψη κλείσανε τον λογαριασμό μου δεν έχω απάντηση στο email mail μου τον λογο για τον οποίο τον κλείσανε και για το πως θα παρω τα κερδη μου οι απαντήσεις είναι γενικές και αόριστες εδώ και οχτώ μέρες έχω όλα τα στοιχεία και από τις νίκες μου και από τις συνομιλιες μαζι τους

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betriot Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Did the casino provide any justification?
• What games did you play to accumulate your current balance in the casino? (which slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have been a casino player for about 2 years.

I played in various games but the two very large amounts I took out the large amounts in Tome of Madness, no. There were no bonuses, I had 200 euros in it and I played with them and took them out.

I have the wins, I can send you everything you want.

I learned that my account was closed in the afternoon of the same day. Sputnik declared my identification successful. I tried to log in to request a withdrawal and I couldn't log in. I spoke in the chat and they told me that my account was closed by decision of the administration, but without telling me the reason. You understand that I was shocked. I've been trying to find out for 9 days now. They haven't told me anything but the same thing. No official answer as to why the account was closed, nor that I would get my money.

This is all unacceptable, please help me, I won't let it go like this, it's unfair!

Είμαι περίπου 2 χρόνια παίχτης στο καζίνο

Έπαιξα σε διάφορα παιχνίδια αλλά τα δύο πολυ μεγαλα ποσα τα μεγάλα ποσά τα έβγαλα στο tome of madness οχι Δεν υπήρχαν μπόνους εθχα 200 ευρώ μέσα και με αυτά έπαιξα και τα έβγαλα

Έχω τις νίκες μπορώ να σας τα στείλω όλα οτι θελετε

Έμαθα οτι έκλεισε ο λογαριασμός μου το απόγευμα της ίδιας μέρας Σπούτνικ μου δήλωσαν την επιτυχή ταυτοποιηση καθως προσπάθησα να συνδεθώ για ζητήσω ανάληψη και δεν μπορούσα να συνδεθώ μίλησα στο chat και μου είπαν οτι ο λογαριασμός μου έκλεισε με αποφαση της διοίκησης χωρίς όμως να μου πουν το λογο καταλαβαίνετε οτι έπαθα σοκ προσπαθώ 9 μέρες τώρα να μάθω δεν μου λενετιποτα παρα το ίδιο πράγμα καμία επίσημη απάντηση γιατί έκλεισε ο λογαριασμός ούτε οτι θα παρω τα λεφτά μου

Είναι απαράδεκτο όλο αυτό σας παρακαλώ βοηθήστε με δεν θα το αφήσω έτσι είναι άδικο!

If you want, I can send you everything. I have reserved the identification of my victories, all my conversations with them, everything.

Αν θελετε μπορώ να σας σας στέλνω τα πάντα τα έχω κρατησησει την ταυτοποίηση τοις νίκες μου ολες τις συνομιλιες μου μαζι τους όλα

Good evening,

There is no longer any response from Betriot Casino. Despite my repeated attempts, I am not receiving any clear answer as to why my account was closed or when my winnings will be deposited.

I have already sent all the required evidence (identification, proof of wins, screenshots of our conversations).

I request that the complaint be officially filed as there is no intention on the part of the casino to cooperate or respect the player.

Thank you very much for your help and I hope for your immediate intervention.

Καλησπέρα σας,

Από την πλευρά του καζίνο Betriot δεν υπάρχει πλέον καμία ανταπόκριση. Παρά τις αλλεπάλληλες προσπάθειές μου, δεν λαμβάνω καμία σαφή απάντηση ούτε για το λόγο που έκλεισε ο λογαριασμός μου ούτε για το πότε θα κατατεθούν τα κέρδη μου.

Έχω ήδη στείλει όλα τα απαιτούμενα αποδεικτικά (ταυτοποίηση, αποδείξεις νικών, screenshots από τις συνομιλίες μας).

Ζητώ να προχωρήσει επίσημα η καταγγελία καθώς δεν υπάρχει καμία πρόθεση από την πλευρά του καζίνο να συνεργαστεί ή να σεβαστεί τον παίκτη.

Ευχαριστώ πολύ για τη βοήθεια και ελπίζω να υπάρξει άμεση παρέμβασή σας.

Hello again,

This is the most recent response I received from the casino. As you can see, they are still not providing any clear answer regarding the payment of my winnings or a specific timeframe. The message is generic and does not address the core of the issue.

I kindly ask that you continue with the pressure on your end, as I have already provided all the necessary evidence and there has been no real progress from their side.

Thank you again for your support.

Good evening, Magda!

Thank you for your message and for the concerns you expressed to us.

We assure you that we fully understand the importance and urgency of your request. Your case has been treated with the utmost care and priority from the beginning. All your information, as well as the supporting documents and relevant correspondence you sent us, have already been forwarded to the relevant department for consideration.

At this time, we are awaiting their final response so that we can proceed accordingly. Please understand that we are following all the required procedures in order to fully and properly resolve your request, and our goal is to provide you with a final update as soon as possible.

We sincerely apologize for any disruption or inconvenience this delay has caused and greatly appreciate your patience and understanding as we work to resolve the issue.

We will contact you immediately as soon as we have further information from the relevant department.

Thank you again for your cooperation.

Best regards,

Durian

Customer Service Representative

BetRiot Casino

Hello again,

This is the most recent response I received from the casino. As you can see, they are still not providing any clear answer regarding the payment of my winnings or a specific timeframe. The message is generic and doesn’t address the core of the issue.

I kindly ask that you continue with the pressure on your end, as I have already provided all the necessary evidence and there has been no real progress from their side.

Thank you again for your support.

Καλησπέρα, Magda!

Σας ευχαριστούμε για το μήνυμά σας και για τις ανησυχίες που μας εκφράσατε.

Σας διαβεβαιώνουμε ότι κατανοούμε πλήρως τη σημασία και την επείγουσα φύση του αιτήματός σας. Η υπόθεσή σας έχει αντιμετωπιστεί με τη μέγιστη προσοχή και προτεραιότητα από την αρχή. Όλες οι πληροφορίες σας, καθώς και τα αποδεικτικά έγγραφα και η σχετική αλληλογραφία που μας αποστείλατε, έχουν ήδη προωθηθεί στο αρμόδιο τμήμα για εξέταση.

Αυτή τη στιγμή, αναμένουμε την τελική απάντησή τους ώστε να προχωρήσουμε αναλόγως. Σας παρακαλούμε να κατανοήσετε ότι ακολουθούμε όλες τις προβλεπόμενες διαδικασίες προκειμένου να υπάρξει μια πλήρης και ορθή επίλυση του αιτήματός σας, και σκοπός μας είναι να σας παρέχουμε μια τελική ενημέρωση το συντομότερο δυνατό.

Ζητούμε ειλικρινά συγγνώμη για οποιαδήποτε αναστάτωση ή ταλαιπωρία έχει προκαλέσει αυτή η καθυστέρηση και εκτιμούμε ιδιαίτερα την υπομονή και την κατανόησή σας όσο εργαζόμαστε για την επίλυση του ζητήματος.

Θα επικοινωνήσουμε άμεσα μαζί σας μόλις έχουμε περαιτέρω ενημέρωση από το αρμόδιο τμήμα.

Σας ευχαριστούμε και πάλι για τη συνεργασία σας.

Με εκτίμηση,

Duryan

Εκπρόσωπος Εξυπηρέτησης Πελατών

BetRiot Casino

Thanks for the ongoing updates and provided information.

Kindly keep me informed on how the payouts progress. If any obstacles would necessitate our intervention, please let me know.

I appreciate your cooperation in the matter.

Good evening, thank you very much for your support and immediate intervention in my matter. I will keep you informed until the repayment is made, as they make small deposits after I first send them an e-mail and to request that the installment they have set be deposited. I would like the matter to remain open, please, until the amount is repaid, as my trust has been shaken. Thank you again!!!

Καλησπέρα σας σας ευχαριστώ πολύ για την υποστήριξη και την αμεση παρέμβαση στο θέμα μου θα σας κρατάω ενήμερους μέχρι την αποπληρωμή καθως κάνουν μικρές καταθέσεις αφού πρώτα τους στείλω e mail και για να ζητήσω να κατατεθεί η δόση που έχουν ορίσει θα ήθελα να παραμείνει το θέμα ανοιχτό σας παρακαλώ μέχρι την αποπληρωμή του ποσού καθως η εμπιστοσύνη μου εχει κλονιστει σας ευχαριστω και πάλι !!!

Thanks for the update.

Could you please specify the frequency and amounts being paid out? Share screenshots documenting the payouts if possible.

Send the information to my email or share it here. My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear Magita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, the casino has set a limit of 2000 thousand euros every 2 days that it will deposit. The issue is that if I don't send an e-mail, the deposit sometimes gets very late and only after the reminder I send does the money arrive. I will keep you informed of how the matter is progressing. Even so, thank you very much for your support and understanding!

Γειά σας το καζίνο εχει ορίσει 2000 χιλιάδες ευρώ κάθε 2 μέρες οτι θα καταθέτει το θέμα είναι οτι αν δεν στειλω e mail η κατάθεση κάποιες φορές καθυστερεί πολυ και μόνο μετά την υπενθύμιση που κανω μπαίνουν τα χρηματα θα σας κρατάω ενήμερους για την ωρα προχωράει ο θεμα έστω κι έτσι ευχαριστω πολυ για την υποστήριξη και την κατανόησή σας !

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Magita,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betriot Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

The deposit was made, thank you. I have reported another complaint about another casino. There must have been a mix-up. The delay does not concern Betriot.

Η κατάθεση έγινε σας ευχαριστω εχω αναφέρει άλλο παράπονό γι άλλο καζινο μάλλον έγινε μπέρδεμα η καθυστέρηση δεν αφορά το Betriot

Dear Magita,

should I close the complaint as you describe that the deposit was made?

Dear Jana, I have a request that it remain until all my winnings are paid out, as trust has been lost. Also, my account is closed and has not been reopened, so I would prefer it to remain until the entire amount is paid out and to keep you informed of the progress of the case if this is not a problem for you.

Thank you again for your immediate response and for the valuable help and support you have provided me from the first moment I posted!

Αγαπητή Jana εχω ζήτηση να παραμείνει μέχρι την αποπληρωμή όλων των κερδών μου καθως η εμπιστοσύνη εχει χαθει επισης ο λογαριασμός μου ειναι κλειστός δεν εχει ξαναανοιξει οποτε θα προτιμούσα να παραμείνει μέχρι την αποπληρωμή ολου του ποσού και να σας ενημερώνω για την πορεία της υπόθεσης αν αυτο δεν αποτελεί πρόβλημα για εσάς

Σας ευχαριστω και παλι για την αμεση ανταπόκριση και για την πολύτιμη βοήθεια και στήριξη που μου παρέχετε απο την πρώτη στιγμή που ανάρτησα!

Dear Magita,

please keep us updated of any new development.

Dear all,

Hope you are well.

We kindly inform you that we are checking the case with our payments team and we will come with updates regarding the issue as soon as possible.

Thank you so much for your patience.

Best regards,

Betriot casino team

Dear Magita,

Thank you for your patience.

We would like to inform you that after information that we had from the relevant team, the manual withdrawals are scheduled one per two business days.

We really thank you for your understanding to the matter.

Best regards,

Betriot casino team

Dear Magita,

Thank you for your patience.

We kindly inform you that your withdrawals are processing as scheduled.

We really thank you for your understanding.

Kind regards,

Betriot Casino Team.

Dear Magita,

please keep us updated when you receive your funds.

Dear Magita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru

We’ve reopened this complaint at the request of Magita. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Magita,

have you received any partial payouts from the casino? What is the current pending balance?

Thank you very much, unfortunately so far I have not received any response from the casino as to why the 2000 euros that should have been deposited today have not been deposited.

I should note that while the complaint was open, the deposits were made this morning. So far, no money has been deposited, nor have I received a response to the two e-mails I sent.

I need to receive only 10,000 euros.

Σας ευχαριστω πολυ δυστυχώς μέχρι στιγμής δεν εχω καμία απάντηση απο το καζίνο για το λογο τον οποίο δεν εχει γίνει κατάθεση του ποσού των 2000 ευρω που πρέπει να μπουν σημερα

Να,σημειώσω οτι όσο το παραπονο ήταν ανοιχτό οι καταθέσεις γίνονταν πρωί σήμερα μέχρι στιγμής ούτε λεφτα έχουν μπει ούτε απάντηση στα δύο e mail που έστειλα εχω λάβει

Πρέπει να λάβω αλλά 10.000 ευρω

Dear Magita,

thank you for your update. Please keep us informed of any new development.

As soon as the complaint was opened, they sent me a reply that the deposit would be made on the 8th, 9th, and 12th, and when I sent them the agreement that they sent me that money would be deposited on Monday, Wednesday, and Friday, they replied that they would make a deposit today, so wait, as soon as they deposit, I will inform you.

Μόλις άνοιξε τοωπαραπονο ξανα μου έστειλαν απάντηση οτι η κατάθεση θα γίνει 8 , 9 ,και 12 κι όταν τους έστειλα τη συμφωνία που αυτοί μου έστειλαν οτι Δευτέρα Τετάρτη και Παρασκευή θα μπαίνουν λεφτα μου απάντησαν οτι θα κάνουν καταθεση σημερα περιμενβ λοιπόν μόλις καταθέσουν θα σας ενημερώσω

Dear Magita,

Thank you for contacting us.

We kindly inform you that the money has been sent from our side.

Soon, you will receive all the amount from us so please some more patience from you.

Thank you for your understanding.

Best regards,

Betriot casino team

Dear Magita,

please keep us updated when you receive your funds.

Good morning, I'm waiting for a response from the casino about the balance in my account that needs to be deposited as I can't log into my account to see if we agree. As soon as they answer, I'll let you know.

Καλημέρα σας περιμένω απάντηση απο το καζίνο για το υπόλοιπο που υπάρχει στον λογαριασμο μου και πρέπει να κατατεθεί καθώς δεν μπορω να συνδεθω στο λογαριασμό μου για να δω αν συμφωνουμε μόλις μου απαντήσουν θα σας ενημερώσω

Unfortunately, I have neither an answer nor any money was received today and no one is responding.

Δυστυχώς ούτε απάντηση εχω ούτε χρηματα μπήκαν σημερα και δεν απαντάει κανεις.

Dear Magita,

We would like to inform you that we are checking it with the relevant team. We will update you as soon as possible.

Thank you for your patience.

Best regards,

Betriot casino team

Dear Betriot Casino representative,

Thank you for the update. Please keep us informed when you receive any new information from the relevant department.

Dear Magita,

Thank you for waiting.

We kindly inform you that after information that we had from the relevant department , the balance has been scheduled & paid already and there are no pending withdrawals left.

Best regards,

Betriot casino team

Dear Betriot team, because I don't understand Monday's deposit, do you mean it was the last one?

Αγαπητή ομάδα του Betriot επειδή δεν καταλαβαίνω η κατάθεση της Δευτέρας εννοείτε οτι ήταν η τελευταία?

Dear Magita,

please keep us updated when you receive your funds, and kindly allow some time for them to arrive.

Dear Jana

Good morning, if I understood correctly from the last post reply made by the BetRiot team here, they will not make another deposit, my balance apart from the four withdrawals of 500 euros that I had managed to request before they closed my account was 58,000, including these withdrawals it was 60,000 so they have to make another deposit of 2,000 euros for us to be in agreement. So far I have received

Thanks.

Αγαπητή Jana

Καλημέρα αν κατάλαβα καλά απο την τελευταία απαντηση ανάρτησης που έκανε η ομάδα του BetRiot εδώ δεν θα κάνουν άλλη καταθεση το υπόλοιπο μου εκτός των τεσσάρων αναλήψεων των 500 ευρω που είχα προλάβει να ζητήσω πριν κλείσουν το λογαριασμό μου ήταν 58,000 μαζι με τις αναληψεις αυτές ήταν 60.000 άρα πρέπει να κάνουν άλλη μια κατάθεση των 2.000 ευρω για να ειμαστε σύμφωνοι. Μεχρι στιγμής εχω λάβει

Ευχαριστω.

Dear Magita,

what is the current pending balance to be withdrawn?

Based on the deposits they have made, I still have 2000 euros left because I had requested a withdrawal of 2000 before they closed my account and there was another 58,000 left to withdraw that I didn't have time to because they closed my account.

Με βάση τις καταθέσεις που έχουν κάνει εχω υπόλοιπο 2000 ευρω ακομα γιατι τα 2000 τα είχα ζητήσει ανάληψη πριν κλείσουν το λογαριασμο μου και είχαν μείνει αλλα 58.000 προς ανάληψη που δεν πρόλαβα γιατι μου εκλεισαν το λογαριασμο.

Good morning, the last 2,000 haven't arrived yet even though I sent their deposits from my bank.

Καλημερα ακομα δεν εχουν μπει τα τελευταία 2.000 παρολο που έστειλα τις καταθέσεις τους απο την τράπεζα μου

Hello,

We are currently reviewing the player’s request. As already communicated by email yesterday, we kindly ask the customer to provide another bank statement in an official format (PDF), and not as single screenshots.

Thank you in advance for the cooperation.

Best regards,

Bet Riot Casino

Dear Betriot team

An hour ago I sent you a copy of the bank account statement in PDF format from July, when the deposits began, until today.

Αγαπητή ομάδα του Betriot

Πριν μια ώρα σας έστειλα σε μορφή pdf αντίγραφο κίνησης του λογαριασμου τραπέζης απο τον Ιούλιο που ξεκίνησαν οι καταθέσεις μέχρι και σήμερα.

Good evening, I have neither an answer nor have they put the money in. That's why they won't unlock my account to see what it is but 2000, I wonder.

Καλησπέρα ούτε απαντηση εχω ούτε τα λεφυα έβαλαν. Γιατο δεν ξεκλειδώνουν το λογαριασμο μου να δουν οτι ειναι αλλα 2000 αναρωτιέμαι.

Hello Magita,

As informed via email, we have received your document and forwarded it to our financial department. Once we receive an update, we will inform you right away.

Best regards,

Betriot Casino

It's been 10 days since you stopped depositing money without checking what my balance is and how much money I still have to receive?

Έχουν περάσει 10 μέρες που σταματήσατε να βάζετε λεφτά χωρίς να ελέγξετε πιο είναι το υπόλοιπο μου και πόσα χρήματα κάνει να λάβω ακόμα?

Good evening, please tell me when the last winnings will be credited to my account.

Thanks.

Καλησπέρα πείτε μου παρακαλώ πότε θα μπουν τα τελευταία κέρδη στο λογαριασμό μου

Ευχαριστώ.

Dear Magita,

After escalation of the matter to our payments team, we kindly inform you that all withdrawals have been completed successfully and you have received all your funds.

Best regards,

Betriot casino team

Dear Magita,

please keep us informed when you receive your funds from the casino.

Dear Jana, if you read the representative's response above, I don't see that they are willing to pay the last money. When they closed my account, there were 58,000.76 euros in it, as you can see... in addition to these, I also had 4 withdrawals of 500 euros that I was waiting for to be deposited.

After your intervention, they started putting money in, first the 4 withdrawals and then 2,000 every two days. They have put in 58,000, so we have a balance of 2,000.76 euros, which have not yet been deposited.

Αγαπητή jana αν διαβάσετε παραπάνω την απάντηση του εκπροσώπου δεν βλέπω να έχουν διάθεση να καταβαλουν τα τελευταία χρήματα όταν έκλεισαν το λογαριασμό μου υπήρχαν μέσα 58.000,76 ευρώ όπως βλέπετε ...εκτός από αυτά είχα και 4 αναλήψεις των 500 ευρώ που περίμενα να γίνει κατάθεση

Μετά την παρέμβαση σας ξεκίνησαν να βάζουν λεφτά πρώτα τις 4 αναλήψεις και μετά 2.000 ανά δύο μέρες έχουν βάλει 58.000 άρα έχουμε υπόλοιπο 2.000,76 ευρώτα οποία δεν έχουν μπει ακομα.

Dear Magita,

please allow some time for money to be deposited to you. Once you receive them, please keep us informed.

Dear Jana, good morning, thank you very much for your support.

Did they tell you they would put them in?

Why is the answer they gave here saying that I can only receive money while I sent a bank statement showing that they have only deposited the 4 deposits of 500 euros and 56,0000 out of the 58,0000 that were left in my account when I blocked them?

I should also inform you that I have friends who can log in to their account and play while mine is locked.

Αγαπητη jana καλημέρα ευχαριστώ πολύ για την υποστήριξη

Σας είπαν ότι θα τα βάλουν ?

Γιατί η απάντηση που έδωσαν εδώ λέει ότι δεν κάνει να λαμβάνω αλλά χρήματα ενώ έστειλα τραπεζική βεβαίωση που δείχνει ότι έχουν καταθέσει μόνο τις 4 καταθέσεις των 500 ευρώ και 56.0000 από τα 58.0000 που είχαν μείνει στο λογαριασμό μου όταν των κλείδωσα

Να ενημερώσω επίσης ότι έχω φίλους που μπορούν να μπουν στο λογαριασμό τους και να παίξουν ενό μόνο ο δικός μου είναι κλειδωμένος

Dear betriot, check again, we have a difference of 2,000.70 euros.

Αγάπητο betriot ελέγξετε ξανά έχουμε διαφορά 2.000,70 ευρω

Dear Magita,

Please, kindly allow us some more time to further check with the relevant team.

We really thank you for your patience! We will have updates soon.

Best regards,

Betriot casino team

Dear Magita,

Thank you for your patience.

After checking with the relevant team, there seems that the whole amount of money has been paid to you. Would you like to provide to your email the statement of all your deposits and your withdrawals to our casino so to be able to also check it?

Best regards,

Betriot casino team

I have sent them to you. You have deposited 4 withdrawals of the 500 euros that I had requested before you locked my account and 56,000 thousand out of the 58,000 that were left in when you locked my account. Why don't you unlock my account so I can check the history?

Please don't underestimate my intelligence, check the deposits, it's clear that 2,000.70 euros are missing!

Σας τα έχω στείλει έχετε καταθέσει 4 αναλήψεις των 500 ευρώ που είχα ζητήσει πριν κλειδώσετε το λογαριασμό μου και 56.000 χιλιάρικα από τα 58.000 που είχαν μείνει μέσα όταν μου κλειδώσετε το λογαριασμό μου γιατί δεν ξεκλειδώνετε το λογαριασμό μου να ελέγξω κι εγώ το ιστορικό ?

Σας παρακαλώ μην υποτιμάτε την νοημοσύνη μου ελέγξτε τις καταθέσεις είναι ξεκάθαρο ότι λείπουν 2.000,70 ευρώ !

Dear Betriot, when will the remaining 2,000.70 euros be credited?

Αγάπητο Betriot πότε θα μπουν τα 2.000,70 ευρώ που έχουμε υπόλοιπο?

Hello all!

Dear Jana,

We kindly inform you that we have the full statement of deposits and withdrawals of the client. Is it possible if we provide you this statement to your e-mail in order to compare with the client all the amounts that they have received from us, especially after the closure of the account at 2/07/2025? We are waiting for your response.

Thank you all for your patience in order to solve the matter.

Best regards,

Betriot casino team

Dear Betriot, why hasn't this status been sent to me? I have repeatedly asked you to send me the deposits or open my account so I can check my history...

Αγάπητο Βetriot γιατί δεν έχει αποσταλεί και σε εμένα αυτή η κατάσταση? Έχω ζητήσει επανειλημμένα να μου στείλετε τις καταθέσεις ή να ανοίξετε το λογαριασμό μου να τσεκαρω το ιστορικό μου...

Dear Betriot Casino representative,

please send the statement to jana.k@casino.guru

Dear Jana,

We kindly inform you that we have provided to you the full statement of client's deposits and withdrawals. For any clarifications, please do not hesitate to contact us accordingly.

Best regards,

Betriot team

Dear Gianna, if you want me to send you an account statement and a screen shot, as the withdrawals of 500 euros are from June and not from July, as I read that they sent you from July after closing my account. After closing the account without the withdrawals, the balance was 58,000.70 euros... please let me know if you want me to send the data for comparison, thank you very much!

Αγαπητή Γιάννα αν θέλετε να σας αποστείλω κίνηση του λογαριασμού και screen shot καθώς οι αναλήψεις των 500 ευρώ είναι από τον Ιούνιο κι όχι από τον Ιούλιο καθώς διάβασα πως σας έστειλαν από Ιουλιο μετά το κλείσιμο του λογαριασμού μου μετά το κλείσιμο του λογαριασμού χωρίς τις αναλήψεις το υπόλοιπο ήταν 58.000,70 ευρώ ....παρακαλώ ενημερώστε με αν θέλετε να στείλω τα στοιχεία για σύγκριση ευχαριστώ πολύ!

Dear Magita,

please send the account statement to jana.k@casino.guru

Dear Gianna, I have sent you the information for anything else you need, it is at your disposal.

Thank you very much!

Αγαπητή Γιάννα σας έχω στείλει τα στοιχεία για ότι άλλο χρειαστείτε είναι στη διάθεση σας .

Ευχαριστώ πολύ!

Dear Magita,

we compared the statements you provided with those from the casino. After careful consideration, we concluded that the casino has paid you the full amount of money. If there´s anything else we could help you with, please don´t hesitate to contact us.

Dear Gianna,

I have sent you detailed information with dates regarding the balance in your email.

Thank you very much.

Αγαπητή Γιάννα,

Σας έχω στείλει στο email σας αναλυτικά στοιχεία με ημερομηνίες σχετικά με το υπόλοιπο

Ευχαριστώ πολύ.

Dear Magita,

thank you for your email. As I stated above and also in the email sent to you, based on the information that I obtained, there´s not much that can be done from our side.

How many deposits of 2,000 euros do they appear to have made on their part?

Why didn't the casino send me the statement even though I requested it?

Πόσες καταθέσεις των 2.000 ευρώ φαίνεται ότι έχουν κάνει από την πλευρά τους ?

Γιατί δεν μου απέστειλε την κατάσταση το καζίνο και εμένα ενώ την ζήτησα ?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Magita,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana