Bettilt Casino - A retirada do jogador foi adiada.

Good afternoon,

I have been a customer of this casino since 2022 and have made 2 withdrawals prior to this date.

Today, I deposited without a bonus via mbway, the amount of €5, which is the minimum deposit for the casino.

Without any bonus, I managed to win €500 in an egt digital game by playing at €0.50 per line and hitting 5 sevens.

Since I had made withdrawals before, I tried to withdraw my winnings because my account is fully verified. To my surprise, I encountered an error message instructing me to contact support. I followed their suggested solutions, but the issue remains unresolved. They opened a ticket with the number AW2A9, but I have not received any information via email, and I am still unable to withdraw. They keep telling me I need to wait.

My previous withdrawals were handled quickly and efficiently, so I cannot understand what this error is now and why it’s not being fixed.

Can you help me?

I want my €500.

Thank you.

Boa tarde,

já sou cliente deste casino desde 2022 e já tinha feito 2 levantamentos até à data.

hoje depositei sem bónus através de mbway o valor de 5€ que é o depósito mínimo para o casino.

consegui sem bónus num jogo do egt digita jogando a 0.50€ uma linha com 5 setes e me deu 500€.

como já havia levantado antes fui fazer o levantamento pois tenho a conta toda validada e minha surpresa é que está a dar erro e diz para contactar o suporte, falei e segui as soluções que eles diziam e não ficou resolvido , abriram um ticket com número AW2A9 mas até agora não recebi informação no e-mail e continuo sem poder levantar e só dizem que tenho que aguardar.

sempre trataram rápido e bem meus levantamentos não consigo perceber que erro é este agora e porque não resolvem.

podem me ajudar ?

Quero os meus 500€ .

obrigada.

Dear pmoraes2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bettilt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is any option for withdrawals available to you?
• Which payment method have you used in order to deposit?
• Which payment method have you opted for when choosing a cashout?
• Could you please share your communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thanks for the response.

the topic remains the same, they didn't solve it bad

I got angry and spent the money that wasn't going to be raised

maybe a bad attitude but I already realized that this casino cheats customers

thanks

Olá, obrigada pela resposta.

o tema continua o mesmo não resolveram bada

fiquei com raiva e gastei o dinheiro que não iria ser levantado

talvez uma má atitude mas já percebi que este casino engana os clientes

obrigada

I am sorry to hear that.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that would support your case, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hello, good morning,

They sent me an email saying everything was ok.

I tried again and made a deposit of 18€ and won 100€ I tried to withdraw and the same error came up.

I complained and they said they would sort it out, as several days passed I used the winnings in the casino and after finishing the balance they informed me that it was already resolved.

i didn't deposit at this casino again and i don't know if i will ever deposit there again.

if i try again and win something i'll let you know if i managed to withdraw the winnings or if it's still the same.

thank you for your attention and please close the complaint.

Olá bom dia,

Enviaram um e-mail a informar que estava tudo ok.

tentei novamente e fiz um depósito de 18€ e ganhei 100€ tentei levantar e deu o mesmo erro.

reclamei e disseram que iriam se resolver , como passaram vários dias usei os ganhos no casino e após terminar o saldo informaram que já estava resolvido.

não voltei a depositar neste casino e não sei se um dia volto a depositar lá.

caso volte a tentar e ganhe alguma coisa avisarei se consegui levantar os ganhos ou se continua a mesma coisa .

obrigada pela atenção e podem fechar a reclamação.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.