Binobet Casino - A retirada do jogador foi adiada novamente.

Good morning, this is surreal and I don't understand how they allow this to be open. I have won. They give me excuses. First it was the nature of the income. The bank denied it. Now they have told me that the IBAN was entered incorrectly and it is impossible because I copied and pasted and even so I verified it twice. I don't know. I have already assimilated that they are not going to give me my money, but at least a person speaks to me, not a bot, all the time and there is always something that is done wrong and it is part of me. It is incredible of you.

Buenos días esto es surrealista y no entiendo como esto lo permiten estar abierto he ganado me dan excusas primero era que la naturaleza del ingreso el banco me lo denegaba ahora me han dicho que el Iban estaba mal puesto y es imposible porque copié y pegue y aún así lo verifiqué dos veces no sé ya tengo asimilado que no me van a dar mi dinero pero por lo menos que me hable una persona no un bot todo el rato y siempre hay algo que está mal hecho y es parte mía es increíble de Vd

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Binobet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Were your latest withdrawal requests declined, or are they still pending?
• Have you made any successful withdrawals before using the same payment method?  
• Have you tried using an alternative payment method? Based on the screenshots you shared, the casino informed you that withdrawals to Revolut are not available.
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Hello, I'm Daniel ****.

I am updating my complaint to inform you that the total amount I am trying to withdraw is approximately €3000, which is currently in my Binobet user account.

So far, I have not received any payment.

I previously attempted a withdrawal by card (Revolut), but it was rejected by the bank. The money was successfully refunded to my Binobet account.

Following this, I have attempted further withdrawals in smaller amounts via SEPA bank transfer, with the IBAN entered correctly (no spaces or errors).

Please review my applications again and approve the payments, as all information has been verified and I have not violated any terms.

Even so, some have just rejected me indicating that the IBAN was wrong and it is impossible. I checked it 10 times and nothing. Others are still waiting, but I fear that the same thing will happen.

I greatly appreciate the support from the Casino Guru team and look forward to any updates.

Sincerely,

Daniel ****

Hola, soy Daniel ****.

Estoy actualizando mi queja para informar que la suma total que intento retirar es de aproximadamente 3000 €, que se encuentran actualmente en mi cuenta de usuario en Binobet.

Hasta ahora, no he recibido ningún pago.

He intentado el retiro anteriormente por tarjeta (Revolut) pero fue rechazado por el banco. El dinero fue reembolsado correctamente a mi cuenta en Binobet.

A raíz de eso, he realizado nuevos intentos de retiro en montos más pequeños y mediante transferencia bancaria SEPA, con el IBAN correctamente ingresado (sin espacios ni errores).

Solicito por favor que se revisen nuevamente mis solicitudes y que se proceda a aprobar los pagos, ya que todos los datos han sido verificados y no he incumplido ningún término.

Aún así me acaban de rechazar algunos indicando que estaba mal el iban y es imposible lo verifique 10 veces y nada otros siguen en espera pero me temo que va a pasar lo mismo

Agradezco mucho el apoyo del equipo de Casino Guru y quedo atento a cualquier actualización.

Atentamente,

Daniel ****

And no no I have never used any bonus or done anything out of the ordinary

Y no no nunca he utilizado ningún bono ni he hecho nada fuera de lo normal

How many pending withdrawals via SEPA do you have at the moment? Can you please share the screenshots?

I want to highlight that we allow the casino a full two weeks to handle each payment. If your withdrawals have been pending since 05/08/2025, then the casino still has time to process your payments.

Dear Sorick28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru