Bizzo Casino - Os ganhos do jogador são confiscados devido a suposta fraude.

I deposited €400 into this casino and received a €600 bonus, which was supposed to be a total of €40,000. After wagering this money, I won €3,300. When I wanted to make a withdrawal, they asked for my bank statement to see the amount I had deposited. After I sent my bank statement, they saw on my statement that I had received €400 from another person who had a player account and was taking over... and they considered this fraud because I had received this money. But I have a question: If I lost, wouldn't it still be fraud? The person who sent me this money owed me money. It's my problem. Where do I get the money from and what do I do with it? We are completely different people. We don't have the same addresses. We don't have the same names. There is absolutely nothing between us. We have conducted transactions in the past. They don't just say, "Look, it's just one transaction, and that was the intention of the fraud," about this one transaction. Can all these transactions between us be proven? I wasn't playing according to any strategy. I was simply playing normally at this casino. I asked above: If I lose, isn't it cheating? Or is it cheating if you only win? I think their goal in not giving me any money was to make it look like a scam. Depositing money at a casino is about luck. It's not about getting along with a friend and developing a strategy to win. You can check the game during play, and it's clear that no strategy was used. Money was deposited to lose or win, but their simplest option said it was cheating so they wouldn't give me these winnings. The terms and conditions say a lot, but nothing is clearly specified.

Ich habe 400 € in dieses Casino eingezahlt und einen Bonus von 600 € erhalten, was insgesamt 40.000 € betragen sollte. Nachdem ich dieses Geld eingesetzt hatte, gewann ich 3300 € als ich eine Auszahlung vornehmen wollte, verlangten sie meinen Kontoauszug, um den Betrag zu sehen, den ich eingezahlt hatte.nachdem ich meinen Kontoauszug gesendet hatte, sahen sie auf meinem Kontoauszug, dass ich 400 Euro von einer anderen Person erhalten hatte, die ein Spielerkonto hatte und übernimmt … und sie betrachteten dies als Betrug, weil ich dieses Geld erhalten hatte, aber ich habe eine Frage: Wenn ich verlieren würde, wäre es dann nicht immer noch Betrug? Die Person, die mir dieses Geld geschickt hat, schuldete mir Geld. Es ist mein Problem. Woher bekomme ich Geld und was mache ich damit? Wir sind völlig unterschiedliche Menschen. Wir haben nicht die gleichen Adressen. Wir haben nicht die gleichen Namen. Zwischen uns ist absolut nichts. Wir haben in der Vergangenheit Transaktionen durchgeführt. Sie sagen nicht nur bei dieser einen Transaktion: „Sehen Sie, es ist nur eine, und das war die Absicht des Betrugs." Können all diese Transaktionen zwischen uns nachgewiesen werden? Ich habe nach keiner Strategie gespielt. Ich habe in diesem Casino einfach normal gespielt. Ich habe oben gefragt: Wenn ich verliere, ist das dann nicht Betrug? oder ist es Betrug, wenn man nur gewinnt? Ich glaube, ihr Ziel, mir kein Geld zu geben, bestand darin, es wie einen Betrug aussehen zu lassen.Wenn Sie in einem Casino Geld einzahlen, geht es um Glück. Es geht nicht darum, mit einem Freund auszukommen und eine Strategie zum Gewinnen zu entwickeln. Sie können das Spiel während des Spiels überprüfen und es ist klar, dass keine Strategie gespielt wurde. Es wurde Geld eingezahlt, um zu verlieren oder zu gewinnen.aber ihre einfachste Option sagte, es sei Betrug, um mir diese Gewinne nicht zu geben.In den Geschäftsbedingungen steht zwar einiges, aber nichts ist klar spezifiziert.

Dear Marius17,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you, I would like to ask you a few questions:

• How many deposits did you make into this casino?
• Did you deposit the €400 right after you received this amount from another person playing at this casino?
• Were you aware that your friend also has an account at this casino? Has he used the same bonuses as you, by any chance?
• Has your account or your friend's account been fully verified?

Many casinos enforce strict anti-fraud and anti-bonus abuse policies, which often include rules against transferring money between accounts, even if the transaction was unrelated to gaming. These measures are in place to prevent money laundering or potential abuse of promotional offers.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I want to tell you exactly how it all happened from the beginning. I tried to make a deposit with them on the 19th, but it didn't work. And on the 20th or 21st, Dana's manager at Bizzo emailed me and told me to try a different payment method. At that time, I didn't have any money in my account, so I spoke to this person to transfer my debt. When I received the money, I made a deposit with Bizzo because they also offered me a 150% bonus. Later, I asked the person who sent me the money if they had a casino account with Bizzo. He told me he had a casino account with Bizzo since 2021, but he hadn't really played much. He checked the account, and it was perfect. He made the withdrawal and lost it at this casino. I didn't know this person had a Bizzo account. Later, she told me that she had had a Bizzo account for four years. There was no fraudulent activity. The casino decided not to release the money. This was the easiest method because I have confirmation from the bank that this transfer was not fraudulent or had any problems like this. I have confirmation directly from the bank. Banks do not accept fraudulent transfers or accounts that commit fraud. This person had an account in this casino for four years, but it was four years with €400. You cannot commit fraud, plus with this €400 and with the €600 bonus from them, this bonus had to be up to €40,000. I want to clarify that I received the transfer from this person on the 21st, but when I tried to make a deposit with them on the 19th, I did not have the €400 transfer I received from this person. From this, it is logical that it is not a fraud, since I tried to make this deposit with them before I I received money from this person. I want to tell you exactly how everything happened from the beginning. I tried to make a deposit with them on the 19th, but it didn't work. And on the 20th or 21st, Dana's manager from Bizzo emailed me and told me to try a different payment method. At that time, I had no money in my account, so I spoke to this person to transfer my debt. When I received the money, I made a deposit with Bizzo because they also offered me a 150% bonus. Later, I asked the person who sent me the money if they had a casino with Bizzo. He told me he had a casino with Bizzo since 2021, but he hadn't really played much. He checked the account and it was perfect. He made the withdrawal and lost it in this casino. I didn't know this person had a Bizzo account. Later, she told me that she had had a Bizzo account for four years. There was no fraudulent activity. The casino decided not to release the money. This was the easiest method because I have confirmation from the bank that this transfer was not fraudulent or had any problems like this. I have confirmation directly from the bank. Banks do not accept fraudulent transfers or accounts that commit fraud. This person had an account in this casino for four years, but it was four years with €400. You cannot commit fraud, plus with this €400 and with the €600 bonus from them, this bonus had to be up to €40,000. I want to clarify that I received the transfer from this person on the 21st, but when I tried to make a deposit with them on the 19th, I did not have the €400 transfer I received from this person. From this, it is logical that it is not a fraud, since I tried to make this deposit with them before I received money from this person

lch möchte Ihnen genau erzählen, wie alles von Anfang an passiert ist.Ich habe am 19. versucht, eine Einzahlung bei ihnen zu tätigen, aber es hat nicht funktioniert.und am 20. oder 21. Dana manager vom bizzo schrieben mir eine E-Mail und sagten mir, ich solle eine andere Zahlungsmethode versuchen, zu diesem Zeitpunkt hatte ich kein Geld auf meinem Konto und ich sprach mit dieser Person, um meine Schulden zu überweisen und als ich Geld erhielt, machte ich eine Einzahlung bei bizzo weil sie mir auch ein 150% Bonusangebot machten Später fragte ich die Person, die mir das Geld geschickt hatte, ob sie ein Casino bei Bizzo habe. Er erzählte mir, dass er seit 2021 ein Casino bei Bizzo habe, aber nicht wirklich viel gespielt habe. Er überprüfte das Konto und es war perfekt. Er hat die Auszahlung vorgenommen und sie in diesemCasino verloren. Ich wusste nicht, dass diese Person ein Bizzo Konto hatte. Später erzählte sie mir, dass sie seit vier Jahren ein Bizzo Konto hatte.und dies Es gab keine Art von Betrug, das Casino entschied dies, um das Geld nicht zu geben, dies war die einfachste Methode, weil ich eine Bestätigung von der Bank habe, dass diese Überweisung nicht betrügerisch war oder Probleme wie diese Ich habe eine Bestätigung direkt von der Bank Eine Bank akzeptiert keine betrügerischen Überweisungen oder Konten, die Betrug begehen.Diese Person hatte vier Jahre lang ein Konto in diesem Casino, aber es sind vier Jahre mit 400 €, Sie können keinen Betrug begehen plus mit diesem 400 € und mit 600 € Bonus von ihnen musste dieser Bonus bis zu 40000 € betragen Ich möchte klarstellen, dass ich die Überweisung von dieser Person am 21. erhalten habe, aber als ich am 19. versucht habe, eine Einzahlung bei ihnen zu tätigen, hatte ich die von dieser Person erhaltene Überweisung in Höhe von 400 € nicht.Von hier aus ist es logisch, dass es kein Betrug ist, da ich versucht habe, diese Einzahlung bei ihnen zu tätigen, bevor ich das Geld von dieser Person erhalten habe lch möchte Ihnen genau erzählen, wie alles von Anfang an passiert ist.Ich habe am 19. versucht, eine Einzahlung bei ihnen zu tätigen, aber es hat nicht funktioniert.und am 20. oder 21. Dana manager vom bizzo schrieben mir eine E-Mail und sagten mir, ich solle eine andere Zahlungsmethode versuchen, zu diesem Zeitpunkt hatte ich kein Geld auf meinem Konto und ich sprach mit dieser Person, um meine Schulden zu überweisen und als ich Geld erhielt, machte ich eine Einzahlung bei bizzo weil sie mir auch ein 150% Bonusangebot machten Später fragte ich die Person, die mir das Geld geschickt hatte, ob sie ein Casino bei Bizzo habe. Er erzählte mir, dass er seit 2021 ein Casino bei Bizzo habe, aber nicht wirklich viel gespielt habe. Er überprüfte das Konto und es war perfekt. Er hat die Auszahlung vorgenommen und sie in diesemCasino verloren. Ich wusste nicht, dass diese Person ein Bizzo Konto hatte. Später erzählte sie mir, dass sie seit vier Jahren ein Bizzo Konto hatte.und dies Es gab keine Art von Betrug, das Casino entschied dies, um das Geld nicht zu geben, dies war die einfachste Methode, weil ich eine Bestätigung von der Bank habe, dass diese Überweisung nicht betrügerisch war oder Probleme wie diese Ich habe eine Bestätigung direkt von der Bank Eine Bank akzeptiert keine betrügerischen Überweisungen oder Konten, die Betrug begehen.Diese Person hatte vier Jahre lang ein Konto in diesem Casino, aber es sind vier Jahre mit 400 €, Sie können keinen Betrug begehen plus mit diesem 400 € und mit 600 € Bonus von ihnen musste dieser Bonus bis zu 40000 € betragen Ich möchte klarstellen, dass ich die Überweisung von dieser Person am 21. erhalten habe, aber als ich am 19. versucht habe, eine Einzahlung bei ihnen zu tätigen, hatte ich die von dieser Person erhaltene Überweisung in Höhe von 400 € nicht.Von hier aus ist es logisch, dass es kein Betrug ist, da ich versucht habe, diese Einzahlung bei ihnen zu tätigen, bevor ich das Geld von dieser Person erhalten habe

I was only able to make one deposit at their casino because I tried to make a deposit on the 19th, and it didn't work. When I tried to make a deposit at their casino, I had the required funds, and it was still €400. I wanted to make a deposit, and when I tried to make the deposit on the 19th, I didn't have the €400 I had received from this person, the amount I had received from this person on the 21st. As I explained, I had no knowledge that this person had had an account at this casino for so many years. And yes, on the 21st, after this person made a transfer to me, I deposited with them at the casino because the 150% bonus was only valid for five hours. And when I tried to make a deposit with them on the 19th, and it didn't work, I contacted them personally via chat. It follows that I did not commit fraud and had no intention of doing so, because my bank statement clearly shows that the amount I received from this person was received on the 21st, not the 19th, when I attempted to make my first deposit at their casino.

Ich konnte in ihrem Casino nur eine Einzahlung tätigen, weil ich am 19. versucht habe, eine Einzahlung zu tätigen, und es nicht funktioniert hat.Als ich versuchte, in ihrem Casino eine Einzahlung zu tätigen, hatte ich das erforderliche Geld und es waren immer noch 400 €. Ich wollte eine Einzahlung tätigen.und ich, als ich versuchte, die Einzahlung am 19. zu tätigen, hatte ich nicht den Betrag von 400 €, den ich von dieser Person erhalten hatte, den Betrag von dieser Person, den ich am 21. erhalten hatte und wie ich erklärte, hatte ich keine Kenntnis davon, dass diese Person seit so vielen Jahren ein Konto bei diesem Casino hatte .Und ja, am 21., nachdem diese Person eine Überweisung an mich getätigt hatte, habe ich bei ihr im Casino eingezahlt, da der 150% Bonus nur fünf Stunden gültig war. Und als ich am 19. versuchte, eine Einzahlung bei ihnen zu tätigen und es nicht funktionierte, habe ich sie persönlich per Chat kontaktiert. Daraus folgt, dass ich keinen Betrug begangen habe und auch nicht die Absicht hatte, einen solchen zu begehen, denn auf meinem Kontoauszug ist deutlich zu erkennen, dass der Betrag, den ich von dieser Person erhalten habe, am 21. und nicht am 19. eingegangen ist, als ich versucht habe, meine erste Einzahlung in ihrem Casino zu tätigen.

Well, yes, sir, I have to prove these things. The casino can say yes, he committed fraud and just close the topic.but once I have confirmation that I gave him money, I have this confirmation in my bank account, I can prove to them that in a few days I will open an account with them, I will make an account with them, I made a transaction with this person, I lent him the money.These things need to be taken into account. It's not like he gave me money on the 21st and I put it in the casino and they say I committed fraud.because it's very simple for them This is considered fraud so they don't give me €3000. it's very simple.but they also have to bring evidence regarding this case

and I can offer that I gave money to this person on the 18th and he returned it to me on the 21st.and this casino can see this on my bank statement that I gave them

Thank you for your reply. Has the person who sent you the 400€ also claimed the same bonus as you? Did both of you play the same games or log into your casino accounts at the same time?

When exactly did you create your account at Bizzo Casino?

Have both of your accounts been fully verified?

Hi from what I talked to that person He had an account at bizoo from 2021 2022 perfectly verified he made deposits he made withdrawals He didn't get the same bonus as me and he didn't make the same deposit amount From what he told me, he hasn't been logged in to this casino for about two weeks and hasn't played in two weeks. So we weren't both logged in at the same time and no strategy was played. I don't know what games he played because he's had the casino for three or four years. He was with them. I don't know what games were played.I opened an account at bizoo on 19.03.2025 I don't know if my account was 100% verified because I provided the casino with all the documents they asked for, but they focused more on transfers received from that person.casino looked for this reason of fraud to not give me my winnings because I played correctly I rolled over a bonus of €40000 and the Casino can see that I didn't play on any strategy This is just a fraud reason that was easier to close my account and not give me my hard earned money. I'm not the first person to have this happen to me, since this thing happened to me I've also talked to other people I know who play at casinos and the same things happened to them when they won a larger amount.

Please forward me all the communication between you and the casino customer support regarding the accusations and the closure of your account at veronika.f@casino.guru. Thank you for your cooperation.

Ok i send you

I have sent you absolutely all the emails I communicated with them and the confirmation of my payment to them and the email I received on the 19th from the VIP representative Dana from bizu casino with my deposit that did not work on the 19th and she told me to try another method I provided all the emails received I have sent you absolutely all the emails I communicated with them and the confirmation of my payment to them and the email I received on the 19th from the VIP representative Dana from bizu casino with my deposit that did not work on the 19th and she told me to try another method I provided all the emails received When I saw that the transaction was no longer working, I didn't try to make a deposit until the 21st, when I received the email from them that they were offering me a 150% bonus and then I no longer had the money in my account and I asked that person to return my money. but on the 18th 19th when I tried to make a deposit with them, still €400 I wanted to make a deposit and we hadn't received the money from that person in the account Here it is quite clear and obvious that they did not want to give me the money and they put this reason that it is fraud.because they can see that that person had an account with them for three or four years, they can see that when I opened my account, when I played this person, they had not accessed their casino account, because they told me quite clearly that they had not played for a week or two. That's a trivial reason. What you were saying was that it was a fraud, the money was played fairly and plus there would be a €40,000 bonus.Anyway, I contacted a lawyer about this and I'll see what I can do because it's a scam on their part towards me. I was pretty fair and played fair. They didn't want to give me the money and they found this reason.absolutely what proof can I ask for I can prove that I had no connection with that person That's just their way of not giving me the money period I asked other people who still play with them and they said when they won money several of them looked for all kinds of tricks so as not to give them money If there is anything else I need, I can be at your disposal or I can send you any email you want.

I haven't received a response from you. Did you receive my emails?

Ich habe keine Antwort von Ihnen erhalten. Haben Sie meine E-Mails erhalten?

Dear Marius17,

Thank you for your patience while we thoroughly reviewed your case.

After carefully evaluating all the details, including your explanation and the casino's response, we must inform you that we won’t be able to support your complaint any further.

The casino confirmed that your account was closed and your winnings confiscated due to a violation of their Terms & Conditions. Specifically, this relates to the use of funds that were transferred to you by another person who also held an account at the same casino.

While we understand that the transferred funds were meant as a personal repayment, the Terms & Conditions of the casino explicitly prohibit this type of activity:

• Transfers of funds between players' accounts are prohibited.

This rule is in place to protect against fraud, bonus abuse, and potential money laundering, which casinos are required to monitor closely. Even if there was no attempt to misuse the system, it is unfortunately impossible for us—or the casino—to verify the nature of the arrangement between you and the other player. Because of this, the casino treats all such cases as violations of their rules.

We truly regret that the outcome is not in your favor, and we understand how disappointing this must be. Nonetheless, we believe the casino acted within its published rules and industry standards, and we must, therefore, reject this complaint as unjustified.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru Team