BlueChip Casino - A conta do jogador foi encerrada por suposta duplicação.

Hello Casino Guru,

I am registered in bluechip at 12/11/2024 ....I Deposite 4k with Promocode which casino gives 4k real bonus balance...I completed my 1x wagering after that I submitted my withdrawal 14500...After 1 hour when I goes to login my account it shows invalid mail or password...I contact customer support...They say's your account was blocked due to create duplicate account....But I didn't register before in bluechip then why my account was blocked... Please solve my issue...Why my account was blocked....

Dear dhkdada158,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina..

I play only one slot in bluechip...I registered in bluechip at 12th nov 2024 and also at that day account was blocked... Firstly I confirm there is no other account on bluechip...In my mobile only one account was opened i.e, 12th nov...Before that no one in my family members was opened bluechip account....They have no idea about casinos....about verification!!!they didn't ask any kyc verification because just I registered and play and I submit withdrawal ..Within two hours they block my account..

Thank you very much for your reply, dhkdada158. Could you please forward all the communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I already post the screenshots of conversation between me and bluechip casino support chat on 19th nov to your mail kristina.s@casino.guru..and also now I am sending here my screenshots

Thank you very much, dhkdada158, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you dhkdada158 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to ask if you could provide any evidence of multiple accounts.

Thank you!

Dear all,

Thank you for waiting!

We will check this information and will give the response as soon as possible.

Best regards,

BlueChip Customer Care Manager

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for waiting!

Dear dhkdada158,

You have been blocked in accordance with our rules.

Also, during the check, we found out that you have multiple accounts.

• 3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
• Each action performed using a Duplicate Account is considered void.
• Any promotions that the Duplicate Account has participated in will be cancelled.
• Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.
• The duplicate account will be closed without an option to reopen it.
• We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretion.
• 9.6 The Company reserves the right to suspend your access to the Website's services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.
• 10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:
•  participating in any type of collusion with other players;
•  development and use of strategies aimed at unfaithful bonus abuse;
•  fraudulent actions against other online casinos or payment providers;
•  provision of counterfeit documents;
•  use of stolen cards;
•  creating more than one account in order to get advantage from the Company’s promotions;
•  provision of incorrect registration data;
•   provision of counterfeit documents.

Best regards,

BlueChip Customer Care Manager

Hello Bluechip,

 I didn't open any account before on bluechip...This is my first account, And also it is on my own name and own account...

  If u have any multiple account proof...Send to me

Thank you for the update BlueChip Casino representative. Would it be possible to provide me with evidence of multiple accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear all,

Thank ypou for waiting.

We have sent the evidence supporting our statement to Peter's email.

Best regards,

BlueChip Customer Care Manager

Thank you for providing me with the evidence BlueChip Casino representative.

Dear dhkdada158, the casino has provided me with evidence of multiple accounts. We strongly advise against such behaviour to prevent situations like these in the future. Casinos have many ways to check of such activity and it can lead to difficulties down the line. With that in mind, we believe the steps the casino has taken to be justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter