Boomerang-Bet.io Casino - A conta do jogador foi reaberta em desacordo com a autoexclusão.

Hello, a year ago I had my sports betting account at this casino permanently blocked as a self-protection measure because I am addicted to sports betting and therefore no longer legally competent!

Then I had a relapse and desperately wanted to gamble again, and the casino simply reopened my sports betting account even though I had permanently blocked it as a form of self-protection.

I have now lost approximately 10,000 euros and therefore I want all bets to be scored as 1.0 and my money refunded!

Hallo ich habe vor einem Jahr mein Sportwettkonto bei diesen Casino als Selbsschutz für immer sperren lassen weil ich Sportwettsüchtig bin und daher nicht mehr geschäftsfähig!

Dann hatte ich einen Rückfall wollte wieder unbedingt spielen und das Casino hat mein Sportwettkonto einfach wieder geöffnet obwohl ich es als Selbsschutz für immer gesperrt habe

Jetzt habe ich zirka 10000 euro verloren und deshalb will ich das alle wetten mit 1.0 gewertet werden und mir mein Geld zurückerstattet wird!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang-Bet.io Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you request a new self-exclusion via support email, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Boomerang-Bet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas