Boomerang Casino - A retirada do jogador foi atrasada e surgiram cobranças não autorizadas.

I deposited €500 at Boomerang Casino using my Visa credit card on July 8, 2024, and it was credited to my account there.

However, my Visa card statement shows a charge of €532.05 on July 8, 2024, and then another charge of €532.05 on July 10, 2024.

The second €532.05 charge is unauthorized and has not appeared anywhere.

Additionally, I requested a withdrawal of approximately €400 on July 8. The money has never reached me.

ich habe bei Boomerangcasino €500 per Visa Kredit karteam 8.07. 2024 einbezahlt, das ist auch dort angekommen.

Auf meinem Visokartenkonto wurden mir am 08.07.2024 €532,05

belastet und 2Tage später am 10.07.2024 nochmal €532,05.

die 2. €532 habe ich nicht gemacht und sind nirgends mehr aufgetaucht.

Am 8.7. habe mir ca. €400 auszahlen lassen. das Geld ist nie bei mir angekommen.

Dear Petromax,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and confronted the casino regarding the issue?
• Would you be able to supply proof of the transaction being charged twice?
• Could you please share a screenshot of your withdrawal request with the status visible?
• Could you please share your communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can see that the deposit is pending in the system.

Usually, deposits are credited to the game balance fairly quickly, but sometimes additional time is required.

The deadline is 24 hours. If the deposit has not been credited to your account after this time, please contact me again.

Regarding your withdrawal request, I can see that all 3 withdrawal requests were declined on the payment provider side for this reason. Error: Recipient card is blocked.

If the withdrawal request is cancelled, the amount of the request will be refunded to the game balance.

So if it is better to use a different payment option for your new withdrawal requests in the future,

Best regards,

VIP Section Boomerang Casino

If Boomerang messes up and charges me €532 twice instead of once, why do they reject my payment requests? I didn't notice that the money went into my player account and lost the amount while playing.

So conclusion: 1 time too much money withdrawn and 2 time withdrawal requests not paid out.!!!!!!!!!!!!!

Kind regards Richard ****

Ich kann sehen, dass die Einzahlung im System aussteht.

Normalerweise werden Einzahlungen dem Spielguthaben ziemlich schnell gutgeschrieben, aber manchmal ist zusätzliche Zeit erforderlich.

Die Frist beträgt 24 Stunden. Wenn die Einzahlung nach dieser Zeit nicht Ihrem Konto gutgeschrieben wurde, kontaktieren Sie mich bitte erneut.

Was Ihre Auszahlungsanforderung betrifft, kann ich sehen, dass alle 3 Auszahlungsanforderungen auf Seiten des Zahlungsanbieters aus diesem Grund abgelehnt wurden. Fehler: Empfängerkarte ist gesperrt.

Wenn die Auszahlungsanforderung storniert wird, wird der Betrag der Anforderung an das Spielguthaben zurückerstattet.

Wenn es also besser ist, in Zukunft für Ihre neuen Auszahlungsanforderungen eine andere Zahlungsoption zu verwenden,

Mit freundlichen Grüßen,

VIP-Abteilung Boomerang Casino

Wenn Boomerang ein Mist baut und mir 2mal anstatt 1 €532 abbucht, warum lehnen Sie dann meine Zahlungsanforderungen zurück. ich habe nicht bemerkt, dass das geld auf mein Spielerkonto gegangen ist und habe den Betrag beim spielen verloren.

Also Fazit: 1mal zuviel Geld abbuchen und 2. Auszahlungsanforderungen nicht auszahlen.!!!!!!!!!!!!!

MfG Richard ****

Thanks for your email and reply.

Please understand if your withdrawal was canceled and you played down the winnings, we won't be able to help. The player is ultimately responsible for what happens with their casino balance and all bets taking place.

• Do I understand correctly your second deposit wasn't processed and therefore wasn't credited to your player's balance?
• Could you please share a screenshot of the 2 deposits as they appear in the deposit history of your player's account?

I want to decide what happens with my money, and if I want to have payouts, then that's how it is.

Why don't you pay out but instead post it back to my player account?

Ich möchte entscheiden was mit meinem Geld passiert, und wenn ich Auszahlungen haben möchte, dann ist das so.

Warum zahlen Sie nicht aus, sondern buchen es wieder auf meinem Spielerlonto?

There might be a variety of reasons why your withdrawal is canceled and the balance returned. We can't penalize the casino for this reason.

I hope similar issues avoid you in the future. Please let me know if there is any additional information regarding your case, such as screenshots I requested from you regarding your dual deposits.

I'm looking forward to your reply.

Dear Petromax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.